Mercedes-Benz of Barrington

Bottom Line Everyone treats you well when trying to make a sale. The true test of a business, is how you are treated after the sale, or if there is a problem. M Everyone treats you well when trying to make a sale. The true test of a business, is how you are treated after the sale, or if there is a problem. Motor Werks is a large impressive dealership, with an excellent variety of quality brands. The General Manager, Joe Fasanella made sure I felt comfortable, knowing the dealership was 100 percent behind their product and service. Joe demonstrated the dealerships committment to me as a valued customer. More

My experience Great guy. Dident pressure me at all. Was always there when I needed questions. All around I highly recommend working with Tom. Awesome experience. Lo Great guy. Dident pressure me at all. Was always there when I needed questions. All around I highly recommend working with Tom. Awesome experience. Loved it More

Close to excellent Prep missed owners manual, windshield fluid. Other than that car was perfect,, clean, fueled and ready to go. Juan who reviewed inner workings of t Prep missed owners manual, windshield fluid. Other than that car was perfect,, clean, fueled and ready to go. Juan who reviewed inner workings of the car was outstanding. He left nothing out. Tom was good to deal with, knew his stuff. More

My experience Great customer service. Very helpful client adviser, will answer all of your questions. Big variety of cars, which are new and used and also, in very Great customer service. Very helpful client adviser, will answer all of your questions. Big variety of cars, which are new and used and also, in very good condition. More

All Star Team Wow! This was truly the most phenomenal car buying experience I have ever had. The entire staff was extremely professional, courteous and knowledgeabl Wow! This was truly the most phenomenal car buying experience I have ever had. The entire staff was extremely professional, courteous and knowledgeable. The involvement of this entire team was exactly what all Car buying experiences should be. I was personally taken on a tour of the entire Motor Werks Facility as well as the Service area by General Manager Joe Fasanella. Joe truly listened to everything from what my interests were to what fit my needs and level of financial comfort. Joe introduced me to Sales Manager Mike Chipatta , and Salesman Tom Posiewko. This Trip is a true asset to the Motor Were family, each one of the played a tremendous role in making this purchase seem less, actually an enjoyable car buying experience. The camaraderie, approachability and sense of humor between these three combind with knowledge and dedication to the company has led to unparalleled client satisfaction. TI truly could go on forever as this truly was the best car buying experience I have ever had. What an incredible staff, and amazing Dealership. Thank you so much, I will be back for all our Auto needs. More

Motor Werks is always our first choice! The vehicle selection and available options are numerous. Everyone we dealt with was patient, understanding, and helpful. They went above and beyond t The vehicle selection and available options are numerous. Everyone we dealt with was patient, understanding, and helpful. They went above and beyond to keep us updated on the process and accommodate all our needs. Overall, a pleasurable and stress-free experience. More

I wish I did business with another location My whole experience with Motowerks in Barrington has been terrible, horrible and below standard for this type of establishment. I can forgive anythi My whole experience with Motowerks in Barrington has been terrible, horrible and below standard for this type of establishment. I can forgive anything if the reason for lack of efficiency is reasonable but with these guys it's not. I bought my E350 over a year ago. I live in Chicago and of course you need front and rear plates. My car didn't have rear plates. I must have called 15 times to have a bracket sent to me to personally have it installed and got nothing. I tried other mcb service centers and they were going to charge $200 to install plates. Meanwhile I started getting parking tickets for it. I eventually drove an hour plus just for a plate bracket. Secondly, I took my car in for service 2 months into the purchase on a preowned certified? Cost me $700. They intentionally sold me this car knowing the $$ service was just around the corner. I completed and paid for the service and my husband picked up a dirty car. They didn't wash it. The attendant said he was closing. Finally, I called and requested details of my additional warranty and was simply told by the attendant (Tony) that he didn't have it. All I was sent was a vague 2 page sheet with no information on it. I was sent an email asking my experience with them and I gave an honest feedback and no one called or attempted to reach out. Very very poor!!!! More

Won’t buy a car anywhere else. I have notice the Motor Werks logo on many cars on the road but never had I been there. I had been looking for a Z28 5th Gen Camaro for a couple mont I have notice the Motor Werks logo on many cars on the road but never had I been there. I had been looking for a Z28 5th Gen Camaro for a couple months and knew what I wanted. Low mile, clean, 1 owner car. I found one on cargurus at Barrington and gave them a call. From the first call Sal was a great listener and ready to help. Since I live 2 hours from Barrington I told him I didn’t want to drive down and be disappointed. Since the car was new on the lot no pics were posted. Sal personally stayed late to take photos of the car and opined about the overall quality. He was totally honest and the photos were very helpful. Drove down the next day to the amazing dealership with Porsche and BMW models I’ve seen nowhere else. Sal was never pushy or hard sell. Just an honest good guy that gives you room to make a good decision. No games and not a lot of back and forth. Tony in Finance also a great guy. I frankly will buy all of my cars from Sal and MW in the future. Solid people and business. More

Top Notch Experience James was such a pleasure to work with! He kept me up to date throughout the entire process and had an answer to all of my questions. I am very part James was such a pleasure to work with! He kept me up to date throughout the entire process and had an answer to all of my questions. I am very particular with who I do business with and he has proven that MotorWerks MB can be trusted and reliable. More

Awesome customer service Tom is very knowledgeable about his job. He was able to answer all our questions. He described the functions that the car has. He is the best salesman Tom is very knowledgeable about his job. He was able to answer all our questions. He described the functions that the car has. He is the best salesman I have ever met. There was no pressure or coercion. We were very happy dealing with him and we do appreciate all his has done to make it a pleasant purchase. More