Mercedes-Benz of Barrington

Good presentation of product. No delays. Dennis did a good job selling me my new E450 without any delays or mistakes. Nice to do business with the dealership.. Car was presented and of course Dennis did a good job selling me my new E450 without any delays or mistakes. Nice to do business with the dealership.. Car was presented and of course in stock. After normal paper work car was clean, full gas and owners manual all paper work etc. More

Car as advertised, great sales rep Saw this on Autotrader. Sent inquiry and got good responses. Sales rep Dennis Wagner was professional and helpful. He verified the condition of the ca Saw this on Autotrader. Sent inquiry and got good responses. Sales rep Dennis Wagner was professional and helpful. He verified the condition of the car (it was a CPO) and it was as he said when we arrived. Finance manager did not try to pressure us into extras, which was appreciated. Took a tad longer than I felt it should have, but still a positive experience. Austin showed us how to operate everything. He was knowledgeable and friendly. Appreciated his help as well. More

Very positive experience. Gabriele made the process extremely easy and was very knowledgeable about the car's history. He took good car of us and never pressured us to make a d Gabriele made the process extremely easy and was very knowledgeable about the car's history. He took good car of us and never pressured us to make a decision. I would absolutely recommend family and friends to work with him in the future when purchasing a vehicle. More

True Pleasure no haggling or pressure. This was my second purchase from Motorwerks and 12 car purchased in my lifetime. Gabriele Latini was by far the easiest and hardest working salesman I This was my second purchase from Motorwerks and 12 car purchased in my lifetime. Gabriele Latini was by far the easiest and hardest working salesman I have ever dealt with. He literally ran to get me water in his suit at one point. He listen to my needs and final budget and made the deal happen. Zero pressure true professionalism. I would highly recommend Motorwerks and Gabriele to anyone looking for a car. More

Chris did a great job in sales and Mr. Smalley was also detailed and very efficient in financing. We like doing business with MotorWerks!! Thanks again guys! detailed and very efficient in financing. We like doing business with MotorWerks!! Thanks again guys! More

Great service, Great pricing Good dealership to work with. Prompt and efficient. Chris Jamnik is good at what he does. Taking care of the customer is what should come first. Good dealership to work with. Prompt and efficient. Chris Jamnik is good at what he does. Taking care of the customer is what should come first. More

Great customer service from Chris! He made sure to find exactly what I was looking for, even with the constraints caused by COVID-19. I love my new GLE 350. exactly what I was looking for, even with the constraints caused by COVID-19. I love my new GLE 350. More

Great experience, great service! Had a great experience from start to finish with the staff at Motor Werks of Barrington (Mercedes Benz) when buying my first car, a certified pre-owne Had a great experience from start to finish with the staff at Motor Werks of Barrington (Mercedes Benz) when buying my first car, a certified pre-owned Benz! My salesmen was Dennis Wagner. Very professional and friendly person. I had a pleasant experience working with him. Both him and his manager, Joe Spata, worked with me to get the deal I wanted. Michael Smalley, a finance manager at the dealership did a great job working out the financing deals, as well as giving me a great warranty deal. Very happy with my experience. Would recommend to anyone looking to get a new/used Benz! More

Valuable Asset!!! Tim wasn't even our salesperson but his warm and inviting demeanor has us engaged in conversation everytime I go to MW. He helped us and our salespers Tim wasn't even our salesperson but his warm and inviting demeanor has us engaged in conversation everytime I go to MW. He helped us and our salesperson with a smile and cared about our comfort. My wife has her sales guy, but I'll definitely be giving Tim my business. More

No Responsibility for mechanically faulty vehicle Purchased a 2019 QX50 in September 2019. The car wouldn’t go from park to drive and had other electrical issues. Had the car towed and after three w Purchased a 2019 QX50 in September 2019. The car wouldn’t go from park to drive and had other electrical issues. Had the car towed and after three weeks, Infiniti still couldn’t fix the issue even after disassembling the entire front dash. They could emulate the problem but had no idea what the cause was or how to repair the issue. The dealership AND parent company Nissan refused to take the car back and refund our money. We ended up having to trade the car back in to the dealership and purchase a different car. UNBELIEVABLE! While being forced to purchase the second vehicle, the dealership charged us for miles and wouldn’t pay for the new title even though the faulty car was THEIR issue so we ended up losing $1,000 in the deal. And we had to fight hard for that deal. And the nightmare didn’t stop there. When signing the paperwork, we felt like we were bargaining in Tijuana. The finance manager used high pressure to upsell their products such as the leather protectant warranty, extended maintenance warranty, etc. I was just waiting for them to bring out a steel club and threaten us into purchasing the items. The icing on the cake was when the dealership overcharged us for the second car’s title and registration and it took months of phone calls and emails and finally a threat to get an attorney before the overage was returned to us. And since the original vehicle’s issue was their problem, these additional license and title fees were something Motor Werks should have paid for if they had any type of moral business compass. I will NEVER purchase an Infiniti or Nissan product again and I tell everyone I can about the horrible treatment we received at the Motor Werks dealership. The only bright spot in our entire purchasing fiasco was our Sales Rep, Mark Smith. He was honest, helpful and kind...traits the rest of this crooked dealership could learn from. More