Mercedes-Benz of Austin

review Everyone was very friendly and followed through with that they said that they would do. My car should arrive in 3 weeks and I am looking forward to d Everyone was very friendly and followed through with that they said that they would do. My car should arrive in 3 weeks and I am looking forward to driving a new Mercedes. More

Top quality service: responsive, thoughtful, and thorough. This is my second MB from this dealership---they have earned my loyalty and definitely deliver an exceptionally positive customer experience. I will This is my second MB from this dealership---they have earned my loyalty and definitely deliver an exceptionally positive customer experience. I will not hesitate to recommend them to friends and family, and I look forward to working with the MB team in the future. Chris Hernandez, in particular, is outstanding---great attention to detail; truly concerned with delivering a great customer experience. Chris genuinely makes the car buying process a pleasure and you can tell that he is passionate about his career---his enthusiasm for the Mercedes brand shines brightly throughout the process and Mercedes is fortunate to have him as an ambassador. And on the post-sales service front, Annie Daniel did a fine job, as well, going above and beyond to provide great service. Thanks and kudos to both Chris and Annie, and to the rest of the team. Keep up the great work! More

More than twenty years of satisfaction I have been a customer for twenty years and have always been completely satisfied. Over the years I have worked with Wade Wells in the Service Depart I have been a customer for twenty years and have always been completely satisfied. Over the years I have worked with Wade Wells in the Service Department, Wade has kept my cars in perfect condition and has been more than accommodating. I recently purchased my fourth car from MB of Austin and the sales staff were marvelous. Stacey Olmstead is a wonderful saleslady who is very attentive to detail and I highly recommend her. Patrick helped me with setting up my phone and explained how to use the many features of my new car. He was very patient and knowledgeable More

Exceptional Service Hi Annie, Service received from Mercedes Benz Austin was excellent. I drive to Austin from Temple Texas because of the exceptional service I receiv Hi Annie, Service received from Mercedes Benz Austin was excellent. I drive to Austin from Temple Texas because of the exceptional service I receive in Austin. Thank you 😊 Sharon Carson More

They know me They were prepared for me with my reservation. Their estimate was right on the money. My car was ready on time and on the amount They were prepared for me with my reservation. Their estimate was right on the money. My car was ready on time and on the amount More

Quick and efficient First experience with Mercedes -Benz of Austin service department. Although I did not purchase my vehicle at this dealership, they treated me as famil First experience with Mercedes -Benz of Austin service department. Although I did not purchase my vehicle at this dealership, they treated me as family. Professional,quick and efficient service More

Had 2 vehicles in for service As always Service and our advisor, Wade Wells were excellent. That's why we drive 100 miles each way when we need service!! We have purchased three o As always Service and our advisor, Wade Wells were excellent. That's why we drive 100 miles each way when we need service!! We have purchased three of our four Mercedes cars from this dealership and have always been treated with the utmost respect and kindness by all we encounter whether sales or service. Wade has been our service advisor and we feel comfortable asking questions and confident in the information. This is an exceptional dealership all the way around😀 More

Improvise Michael helped me buy a pre-owned c350. My first Mercedes. There were a couple unforeseen issues he had to do his best with and he handled them as wel Michael helped me buy a pre-owned c350. My first Mercedes. There were a couple unforeseen issues he had to do his best with and he handled them as well as anyone could. Thanks Michael. 1. The car I had made an appointment to see and drove 4 hours to see was sold days prior and I wasn't notified until I was in the building. This was upsetting and disappointing. In 2017 I am surprised that a system doesn't notify you when a car that is booked for an appointment is sold. Michael quickly got to work to find me something comparable and did a great job. 2. AFTER I wrote a check for the full amount of the car, it is discovered that there is a mechanical problem and the car will be going to the shop before it even leaves the lot. Not a very "elite" look. Again, Michael took very good care of me, and assured me that although unfortunate, that this is not normal and he is going to make sure everything is perfect. Bravo Michael Boo scheduling dept. Boo shop that qualified car for resale with broken parts Bravo Mercedes-Benz over all More

Enjoyable experience. Everyone was very friendly and helpful. It was our first experience purchasing a Mercedes and there was no pretentiousness. We were happy with the ex Everyone was very friendly and helpful. It was our first experience purchasing a Mercedes and there was no pretentiousness. We were happy with the experience with Michael from start to finish. More

2009 CLK 60,000 Mile Service I went in for a B service. Wade Wells was my service advisor. He kept me very up-to-date via text messages. I was able to pay online before I picke I went in for a B service. Wade Wells was my service advisor. He kept me very up-to-date via text messages. I was able to pay online before I picked the car up - it was a frictionless experience, which I i very much appreciated. More