Mercedes-Benz of Austin

Committed to excellence We have purchased our 3rd Mercedes from MB of Austin over the last 14 years. For me the top ambassador of the brand at this exceptionally well-run We have purchased our 3rd Mercedes from MB of Austin over the last 14 years. For me the top ambassador of the brand at this exceptionally well-run dealership is Chris Hirsh, the manager of the Service Department. He is the one that I had the most interactions with over the years ( the voice of continuity) and the one whose in-depth mechanical understanding of the vast variety of vehicles played a determinant role in my choosing an S -class vehicle as my most recent purchase. It is often overlooked, but for repeat customers like me, the most credible source of advice to influence sales is in Service. And, Chris Hirsh has demonstrated over the years a blend of technical expertise and customer orientation that is uncommon yet immeasurably valuable in the eyes of the customer. Focused on customer and committed to excellence, this dealer is a true reflection of the brand in ways that only previous Benz owners can appreciate. More

Purchased certified preowned Mercedes Saw a vehicle in the website and contacted the dealership. Drove from Houston to pick up and we are very satisfied and Heath was awesome! Saw a vehicle in the website and contacted the dealership. Drove from Houston to pick up and we are very satisfied and Heath was awesome! More

Customer service My husband and I were treated very kindly. Anna was great, helped us out in every way possible. When the time comes, we won’t go anywhere else to pur My husband and I were treated very kindly. Anna was great, helped us out in every way possible. When the time comes, we won’t go anywhere else to purchase another Mercedes. More

Excellent service Very prompt and professional. I was completely satisfied. Work was finished on schedule and with no problems afterward. Thanks for the good work. Very prompt and professional. I was completely satisfied. Work was finished on schedule and with no problems afterward. Thanks for the good work. And the waiting area was nice. More

Sandy and all of Service are great! Special thanks to Wally who responded to my Roadside Assistance call within minutes and treated me respectfully, even though there was 50% chance the Special thanks to Wally who responded to my Roadside Assistance call within minutes and treated me respectfully, even though there was 50% chance the issue was my fault. Good to learn that it was not and the dealer put me into a great new loaner (tempting.....) and called me every day with an update on the diagnostics. My car was ready on time - even washed and cleaned! Thank you. More

The dealer service was competent and effective - I have been using the service from this dealer for over 20 years. They are cpmpetent and reliable. If something is done wrong (seldom) they make it ri I have been using the service from this dealer for over 20 years. They are cpmpetent and reliable. If something is done wrong (seldom) they make it right. More

Excellent Thank you for another good experience. . I appreciate Wade assisting me and having a car to drive. My car is running very well and all items were ad Thank you for another good experience. . I appreciate Wade assisting me and having a car to drive. My car is running very well and all items were addressed. More

Excellent and speedy service Mercedes s550.service visit excellent and speedy service.......... All was completed as requested and on time .... could not be happier with tires whe Mercedes s550.service visit excellent and speedy service.......... All was completed as requested and on time .... could not be happier with tires wheels paint etc More

Exceptional service levels! Great customer service! They keep you informed every step of the way with texts and calls. Ask for James the shop foreman. He figured out 1 minute i Great customer service! They keep you informed every step of the way with texts and calls. Ask for James the shop foreman. He figured out 1 minute into the test drive what needed to be repaired on my car. More

Lost key fob Staff quickly, efficiently and with minimal effort on my part, got me a replacement key much more quickly than I had thought possible. Annie, my serv Staff quickly, efficiently and with minimal effort on my part, got me a replacement key much more quickly than I had thought possible. Annie, my service rep is always exceedingly competent and kind and the person I worked with in parts - I think it was Shannon - was very helpful and patient with my questions about the minutiae of key fob and blade management. More