Mercedes-Benz of Austin

Service Commendations Annie Daniel & Bobbie Pyka are exceptional representatives for an exceptional car brand;knowledgeable,helpful and personable.I alway seek them out fo Annie Daniel & Bobbie Pyka are exceptional representatives for an exceptional car brand;knowledgeable,helpful and personable.I alway seek them out for support.They are representatives/role models of the customer support you should want for the entire customer facing company team! More

Hernandez and Tinney are 5 Star Employees This franchise owner and management should be glad to have such trusted and loyal staff like Chris and Bill. They stayed over 2.5 hours after closing This franchise owner and management should be glad to have such trusted and loyal staff like Chris and Bill. They stayed over 2.5 hours after closing to work on our transaction on 2 different nights, were extremely polite and diligent. Moreover, even Chris' manager, Andy, stayed past closing to discuss options with us in person. Such attentive staff is a vestige of a bygone era and it is great to see that these employees chose to help us drive away with 2 new vehicles. Top notch service and we are extremely grateful. They deserve a raise or nice vacation from management; a thank you would be insufficient but a gold coffee mug, full of krugerands might do the trick. Thanks again to both of you for your assistance! More

Satisfactory. Good communication (and consistent - same service agent) and status on vehicle. Estimated were clear. Future service well defined and priced. Car was Good communication (and consistent - same service agent) and status on vehicle. Estimated were clear. Future service well defined and priced. Car was cleaned and delivered in good looking condition. More

January 31, 2018 Maintenance/Leaseing Experience I had a scheduled maintenance visit for my old CLK 350 that did not meet my expectations and lead me to the sales floor. I had a very successful unsch I had a scheduled maintenance visit for my old CLK 350 that did not meet my expectations and lead me to the sales floor. I had a very successful unscheduled visit with Tony Shine from the sales department when it became clear to me that it was time for my "old" CLK350 to be "retired. Tony spent at least 1/2 the day with me answering my questions about leasing options and showing me the best values available at that time. He and Matt Juron made it easy for me to proceed with leasing a 2017 E300 low mileage vehicle in excellent condition that more than met my needs. I was totally surprised to be leaving the showroom by mid-afternoon in my new car. The reason for the 4 star rating instead of 5 star relates to my experience with the extraordinary delays and wait times in the service department just to diagnose the then current problem and if I wanted a loaner vehicle I would have to wait another 9 days for an appointment. Since I had already been to the service department a week earlier, and had to then schedule the visit on 1/31, it was clearly now going to be at best a two week period and clearly some miscommunication had occurred about how and when my old CLK would be handled for evaluating an "engine trouble light". That uncertainty plus the maintenance issues on the CLK I was already aware of helped me make the move to the new car. More

Professionalism with Class and kindness From my online inquiry to the moment I drove off in my CPO car..... Heath and Paul took exceptional care of us. They found us the perfect car and we c From my online inquiry to the moment I drove off in my CPO car..... Heath and Paul took exceptional care of us. They found us the perfect car and we couldn’t be happier!! More

Great experience, friendly and courteous staff . The service was great. I was impressed. I think I got a good deal. I would recommend Mercedes Benz to my friends. . The service was great. I was impressed. I think I got a good deal. I would recommend Mercedes Benz to my friends. More

Review Great service, courteous personnel, excellent results. Significant potential problems were found during B5 maintenance that prevented hazards. I even Great service, courteous personnel, excellent results. Significant potential problems were found during B5 maintenance that prevented hazards. I even enjoyed driving the loaner car which also allowed me to continue my usual daily activities. More

Excellent customer service! Reva was amazing! Customer service, prompt, no nonsense, and attention to detail was very impressive! Night and day difference from a competition d Reva was amazing! Customer service, prompt, no nonsense, and attention to detail was very impressive! Night and day difference from a competition dealer! It was an excellent and easy experience! More

No pressure Knowledgeable of the products offered. All personal friendly and respectful. Delivery was very informative and patient with operating system questions Knowledgeable of the products offered. All personal friendly and respectful. Delivery was very informative and patient with operating system questions. An overall very pleasant car dealer experience More