Mercedes-Benz of Austin

Nice work and nice service Fast and convenient Take care very good very hat Thanks Louis care very good very hat Thanks Louis More

Service was good, but not sure why it takes 2 days for an oil change. oil change. More

For the most part thought the service was professional & courteous keeping customer advised of stays. Would make suggestion concerning car wash…if you offer it and do it make sure you complete the job. Whee courteous keeping customer advised of stays. Would make suggestion concerning car wash…if you offer it and do it make sure you complete the job. Wheels are always a problem child. More

My experience is always a pleasant one. The service department took time to, explain what they were going to be doing to my vehicle. I'm very satisfied with the customer service. The service department took time to, explain what they were going to be doing to my vehicle. I'm very satisfied with the customer service. More

Dan was very professional and awesome from the time he reached out to us and our service was completed in no time. reached out to us and our service was completed in no time. More

Wade is a true professional and exemplifies service. He is the primary reason I continue to do business with MB of Austin. He is the primary reason I continue to do business with MB of Austin. More

Service was on time completed on time and was perfect. I am very satisfied with your service I am very satisfied with your service More

This service department never ever hits the mark. Over the years that I use to take my Mercedes there, the service was just mediocre. They ended up giving me completely wrong information about a li Over the years that I use to take my Mercedes there, the service was just mediocre. They ended up giving me completely wrong information about a light that was on and said it was for something else. It wasn't, they never drained the oil, just vacuumed it out and ended up over the years ruining my engine and of course wanted to sell me a new car because they didn't think it was worth fixing. I did have it fixed at a much better mechanic and it runs beautifully now...is a 2000 SLK 320 hard top convertible sports edition. Now I am needing to go to then due to a recall and a class action law suit on my other Mercedes and lo and behold after my first call they were to follow up and I heard nothing. The excuse I got was that the rep had to go out and then she told me she just didn't see the email she was sent to schedule the inspection. Well again, what kind of customer service is that if they don't have a backup when someone is out and that they don't even read their emails? I can't say I was surprised because they certainly met my expectation of being poor in how they manage the service requests. I don't remember the name of the 1st person I talked with but I talked to Bailey second to confirm some parts that have been backordered and she was fine and listened well. More

It was a great experience. I big thanks to Eddie and Jim. Thank You Marlon Coplin I big thanks to Eddie and Jim. Thank You Marlon Coplin More

My service advisor Brayden Clark was so polite and helpful and discussed any issues with me before the service and after the service. 5* treatment! helpful and discussed any issues with me before the service and after the service. 5* treatment! More