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Mercedes-Benz of Austin
Austin, TX
1,344 Reviews
For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars. As a member of the Continental Automotive Group, our story goes back to 1966. During the many decades that have passed since then, we’ve built a tremendous group of franchises, but our commitment to delivering high-quality vehicles and uncompromising services has only been strengthened over the years.
As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle. Take your pick between popular models, including the C-Class Sedans, E-Class Sedans and Coupes, GLE SUVs, and many more.
At Mercedes-Benz of Austin, we take caring for our employees seriously, which is why we offer competitive salaries, full healthcare coverage, and great employee benefits. All of this helps to ensure the health and happiness of our team as well as improved quality of service. That way, when you come in to buy a vehicle you can rest assured we have your best interests in mind—not just the sale.
Finally, all purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership, and enjoy access to an impressive lineup of premium Mercedes-Benz loaner vehicles and concierge service in case you have to leave your car overnight.
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,344 reviews
August 22, 2018
Great Service Very professional and friendly staff, I am very happy here, service is definitely very important to me and I get that at Mercedes every time Very professional and friendly staff, I am very happy here, service is definitely very important to me and I get that at Mercedes every time More
by Gisefer79
Employees Worked With
Jesse Jiminez, Brian Smith, Kevin Sims
August 14, 2018
Teriffic service experience! I brought my 2013 GL 350 Bluetec in for scheduled maintenance along with 2 or 3 minor warranty issues. These always require some explanation of exact I brought my 2013 GL 350 Bluetec in for scheduled maintenance along with 2 or 3 minor warranty issues. These always require some explanation of exactly the issue, what the car is doing, what might be the cause, etc. I called the dealership to schedule the appointment. I always ask for Annie Daniels to be assigned to my service visits because she is the best communicator I've ever dealt with at any dealership for any make of automobile. My first pleasant experience was with the person who booked the appointment over the phone. I feel bad that I don't recall her name. She listened carefully and recorded all of my service requests. When I dropped the car off Annie Daniels looked at the notes of my "issues" with the car and instantly understood all of my service requests. Wow! My second pleasant experience was Annie Daniel's timely and informative updates concerning the progress of work on the car. At other dealerships I've grown accustomed to low content updates that are in the nature of "your car's not ready and I'm not sure when it will be ready." Annie Daniels is far and away the best, most informative communicator I've ever had the pleasure of working with at any dealership for any brand of automobile. Service isn't inexpensive, but Annie always makes it a pleasure to deal with Mercedes Benz of Austin. On a scale of 1-10 her work is an "11 !" Many thanks! More
by 20166314david
Employees Worked With
Annie Daniel
August 12, 2018
Good experience The service and loaner vehicle went well. It was pretty timely. Anne did a good job. The waiting room was well stocked with water and refreshments. The service and loaner vehicle went well. It was pretty timely. Anne did a good job. The waiting room was well stocked with water and refreshments. More
by Kubena
Employees Worked With
Annie Daniel
August 10, 2018
Great service Mercedes Benz of Austin always has top-notch service, and Wade Wells is a professional and friendly service advisor who goes the extra mile for client Mercedes Benz of Austin always has top-notch service, and Wade Wells is a professional and friendly service advisor who goes the extra mile for clients. More
by First time owner
Employees Worked With
Wade Wells
August 10, 2018
Great! Great service! This was great service provided by Mercedes Benz of Austin. I took a while, but the job was well done. I am pleased !! Great service! This was great service provided by Mercedes Benz of Austin. I took a while, but the job was well done. I am pleased !! More
by rufus, m687
Employees Worked With
Eddie Aguilar
August 09, 2018
Excellent customer service and attention to detail Car repair took longer than expected, but Kevin Sims kept me informed every step of the way and ensured my needs were met. Great customer service! Car repair took longer than expected, but Kevin Sims kept me informed every step of the way and ensured my needs were met. Great customer service! More
by dhutton
Employees Worked With
Kevin Sims
August 05, 2018
30,000 service Every thing was fine - except the cost was too steep . Don’t know why the dealer charges rates that are way too expensive. Need two more words Every thing was fine - except the cost was too steep . Don’t know why the dealer charges rates that are way too expensive. Need two more words More
by Michael Hoff
Employees Worked With
Brian Smith
August 04, 2018
Outstanding customer service Mercedes of Austin continues to perform at high levels of customer service in both sales and maintenance service. Stacey Olmstead in sales and Brian S Mercedes of Austin continues to perform at high levels of customer service in both sales and maintenance service. Stacey Olmstead in sales and Brian Smith in service are exemplary! More
by multi;e MB owner
Employees Worked With
Stacey Olmstead, Bobbie Pyka, Jordan Call, Brian Smith
August 02, 2018
Tire replacement Had a bulge on the sidewall on one of my tires so brought it in. The service advisor told me to wait a couple of minutes to see if it was under warran Had a bulge on the sidewall on one of my tires so brought it in. The service advisor told me to wait a couple of minutes to see if it was under warranty. I was skeptical but sure enough he got back with me immediately and it was under warranty. They had the tile in stock, they drove me to my office and the repair was done in two hours. Excellent service! More
by Stan
Employees Worked With
Amanda Hudnell
August 02, 2018
Great experience I am pleased with the way I was treated and the amt of time it took to check out the car. The dealership is much closer that the other one so I will t I am pleased with the way I was treated and the amt of time it took to check out the car. The dealership is much closer that the other one so I will take it in town from now on. The area to relax is comfortable and refreshments are available and convenient. I will never take it anywhere else. More
by rachel448
Employees Worked With
Amanda Harden
