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Mercedes-Benz of Austin

Austin, TX

4.7
1,304 Reviews

6757 Airport Blvd

Austin, TX

78752

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Showing 1,304 reviews

October 04, 2022

Excellent service and great customer satisfaction in the vehicle inspection and was done in a timely manner More

by sln691h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
Oct 11, 2022 -

Mercedes-Benz of Austin responded

Sln691h, thank you for the wonderful compliments! We are happy to hear that you enjoyed your experience, and we hope to have the opportunity to serve you again in the future. :) - The Team at Mercedes-Benz of Austin

September 30, 2022

Very efficient - especially good communication from Kleber Romani regarding when I should expect car to be ready. More

by drabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kleber Romani
Sep 30, 2022 -

Mercedes-Benz of Austin responded

That is excellent to hear, Drabe! We aim to provide one-of-a-kind experiences to everyone that walks through our door, so we are delighted to see this phenomenal feedback for Kleber. Thank you for stopping by to see us, and please let us know if there is anything you need assistance with down the road! :) - The Team at Mercedes-Benz of Austin

September 28, 2022

Everything was Excellent, from sales to financing, to technical assistance in regard to showing me all about my GLA!! More

by Sndygrv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anni Weis, Matt Juron
Sep 30, 2022 -

Mercedes-Benz of Austin responded

Sndygrv, we are thrilled to read about your awesome experience! Thank you so much for choosing us, and congratulations on your epic new GLA! We really hope you love it and are so excited to have you as part of the MBA family. :) - The Team at Mercedes-Benz of Austin

September 28, 2022

It was a pleasure to meet two wonderful people with excellent communication and interpersonal skills at Austin Texas, Mercedes -Ben Car Dealership. Mr. Jerry Carpenter and Mr. Daniel Azel were both g More

by george
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Azel, Jerry Carpenter
Sep 30, 2022 -

Mercedes-Benz of Austin responded

We appreciate you making the trip out to see us! It warms our hearts to see that Jerry and Daniel did a great job of making you both feel like family, and we will be sure to pass your supportive feedback along to them. If there is anything we can help with in the future, please do not hesitate to let us know; we're always here for you! Thank you so much for choosing us and congratulations on your awesome new vehicle. :) - The Team at Mercedes-Benz of Austin

September 23, 2022

The repairs on my E-550 took a bit longer than expected. There were extenuating circumstances. Overall, with the complimentary loaner car as an interim vehicle, things worked out okay. Brian kept me info More

by prtomr
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Sep 23, 2022 -

Mercedes-Benz of Austin responded

Thank you for choosing us to assist you, Prtomr! We appreciate the friendly review and hope you will reach out if there is anything we can assist you with down the road. Have a fantastic weekend! :) - The Team at Mercedes-Benz of Austin

September 23, 2022

Mercedes service is top shelf. I arrive for my appointment and I’m usually in my loaner car within five minutes. Eddie Aguilar takes excellent care of me and communicates before, d More

by Tammy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
Sep 23, 2022 -

Mercedes-Benz of Austin responded

That is so great to hear, Tammy! Thank you for taking the time to construct this awesome review for Eddie. He is a true asset to this team and he will be delighted to read this wonderful feedback you have left for him! Thanks again and we look forward to the next time we can assist. :) - The Team at Mercedes-Benz of Austin

September 20, 2022

Great service as always! No waiting and several people ready to help when I arrived. More

by laurie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Sep 20, 2022 -

Mercedes-Benz of Austin responded

Laurie, this is exactly what we aim to provide 100% of the time! Thank you so much for taking a moment to share these words of encouragement and generosity for our team. We appreciate your continued support and look forward to your next visit! :) - The Team at Mercedes-Benz of Austin

September 20, 2022

My experience with Mercedes Benz of Austin was very positive. The service was performed within the estimated time frame and we were supplied with a loaner for the duration. I would recommend Mercedes o More

by karl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Sep 21, 2022 -

Mercedes-Benz of Austin responded

Karl, it's wonderful to see that you enjoyed your experience here! Thank you so much for choosing us to be your favorite, and please let us know the next time we can assist. :) - The Team at Mercedes-Benz of Austin

September 18, 2022

Mercedes Benz of Austin has provided many years of quality customer service for my vehicle. More

by MBZ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Sep 20, 2022 -

Mercedes-Benz of Austin responded

MBZ, thank you for supporting us time and time again! It is always a pleasure to serve you and we look forward to welcoming you back again in the future. Have an awesome day! :) - The Team at Mercedes-Benz of Austin

September 17, 2022

Excellent daily communication about the status of my vehicle. Service took longer than I expected but was successful. More

by Rosemary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Sep 20, 2022 -

Mercedes-Benz of Austin responded

Rosemary, thank you for the supportive feedback! It's great to see that you were overall satisfied with everything we had to offer. In regards to the delay you experienced, we're sorry for the inconvenience this caused. Our team is trained to ensure that every vehicle is done to perfection prior to leaving our facility, which can cause extended wait times, especially if it's a busy day. We are always looking for ways to improve, so I will be sure to communicate this with my team so we can be better for your next visit. If there is anything else we could have done better during your experience, I would love to know! Please feel free to contact me directly at Jesse.Ruiz@mbofaustin.com. Thank you again and have a great day! :) - Jesse Ruiz, Service Manager

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