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Mercedes-Benz of Austin
Austin, TX
1,328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,328 reviews
October 12, 2018
My C63S AMG Cabriolet serviced by Mercedes-Benz of Austin. I love having my Mercedes-Benz C63S AMG Cabriolet serviced by Mercedes-Benz of Austin. Everyone is very friendly and helpful which makes for an enjoya I love having my Mercedes-Benz C63S AMG Cabriolet serviced by Mercedes-Benz of Austin. Everyone is very friendly and helpful which makes for an enjoyable experience. I love the waiting area and the coffee bar. They always wash my car no matter what services are done. My service advisor is Brian Smith and he is very professional and friendly. More
by brilaw53
Employees Worked With
Brian Smith, Gricelda Alcaraz
October 12, 2018
Excellent company to do business with MB of Austin has serviced my autos for more than twenty three years. Wade Wells has been taking care of my cars this entire time. His service surpasse MB of Austin has serviced my autos for more than twenty three years. Wade Wells has been taking care of my cars this entire time. His service surpasses excellence. Not once during this entire time have I ever had the slightest complaint. He is polite, accommodating and delightful to deal with. I highly recommend MB of Austin. More
by Colette
Employees Worked With
Stacey Olmstead, Wade Wells
October 02, 2018
Customer Service Experience beyond the standard From the sales staff, to the service, to the owners. Mercedez Benz of Austin doesn't miss a beat when it comes to making it personal and making your e From the sales staff, to the service, to the owners. Mercedez Benz of Austin doesn't miss a beat when it comes to making it personal and making your experience the best one. PM More
by pmoore
Employees Worked With
Rob Burge, Bobbie Pyka, Brian Smith
October 02, 2018
This was my best service visit yet at MB of Austin When I drove up, I was recognized and greeted immediately. A very nice gentleman handled my loaner car pickup and Brian confirmed the 2 issues I was When I drove up, I was recognized and greeted immediately. A very nice gentleman handled my loaner car pickup and Brian confirmed the 2 issues I was having with my car. It went so smoothly, I had time to go to the waiting area and have a chai latte to take with me to start my day. I really like the text message communication and updates. The only thing with the text messages is that they should have MB of Austin branding in the message so you know who it is from. Well done! More
by pensock
Employees Worked With
Brian Smith
October 02, 2018
Flat tire, car towed and fixed immediately Our Mercedes S550 had a flat tire on I-35 recently while we were driving to Austin. My wife, two dogs and cat took a taxi to our home in Austin, whil Our Mercedes S550 had a flat tire on I-35 recently while we were driving to Austin. My wife, two dogs and cat took a taxi to our home in Austin, while I had the car towed to Mercedes Benz of Austin. Despite the stress of the event, Brian and his service team took care of everything in record time, and even completed a State Inspection. The damaged tire was replaced, and the car was washed and ready to go. My experience with MB of Austin was excellent, and I recommend them highly. More
by MarkR
Employees Worked With
Brian Smith
October 02, 2018
Always Professional and Courteous I came in with a list of issues and Jordan took super care of all my issues. He provided exceptional service. You guys have my business! I came in with a list of issues and Jordan took super care of all my issues. He provided exceptional service. You guys have my business! More
by gsh
Employees Worked With
Chris Hernandez, Jordan Call
September 26, 2018
Great, fast service Very friendly and helpful staff. Great service team! I was in and out in good time. Customer waiting area is very nice. I will definitely be back Very friendly and helpful staff. Great service team! I was in and out in good time. Customer waiting area is very nice. I will definitely be back More
by bsealy1
Employees Worked With
Brian Smith
September 19, 2018
Treated. Like. Royalty Amanda great, Jesse in sales great. Car well taken care of. Met all my requirements in initial buy. Followed up / resolved 1 issue I had Tom Amanda great, Jesse in sales great. Car well taken care of. Met all my requirements in initial buy. Followed up / resolved 1 issue I had Tom More
by Tom stackiewicz
Employees Worked With
Jesse Jiminez, Amanda Hudnell
September 08, 2018
Great experience. It was a pleasure working with everyone. Amanda and Michael were professional, courteous and attentive. It was a hassle free experience and I will be It was a pleasure working with everyone. Amanda and Michael were professional, courteous and attentive. It was a hassle free experience and I will be back for future services. More
by AbnTop
Employees Worked With
Amanda Hudnell
September 06, 2018
Prompt, Proffessional, and Great Value Jordan addressed all of my vehicle needs from changing a strut to putting extra license plate screws on my S550 in a professional and friendly manner. Jordan addressed all of my vehicle needs from changing a strut to putting extra license plate screws on my S550 in a professional and friendly manner. Excellent communication. More
by Roberto Varela
Employees Worked With
Jordan Call
