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Mercedes-Benz of Austin
Austin, TX
1,328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,328 reviews
January 22, 2019
Service My car needed some minor repairs, i.e. side seat trim on passenger side; gas door cover latch, reset maintenance light, as well as, check cruise contr My car needed some minor repairs, i.e. side seat trim on passenger side; gas door cover latch, reset maintenance light, as well as, check cruise control and command screen. Jordan Call was most attentive to my concerns and ensured all deficiencies were addressed. Parts were replaced, as needed, and software was updated. Additionally Jordon provided information on the status of the life of the brakes and tires. This is most helpful in order to address these issues as required. The car was returned clean and running well. More
by Raquel
Employees Worked With
Jordan Call
January 19, 2019
Excellent service Jessie and Nolan are fantastic! Highly recommend a big raise in pay for both. They are consummate professionals and what a customer hopes for. Great Jessie and Nolan are fantastic! Highly recommend a big raise in pay for both. They are consummate professionals and what a customer hopes for. Great job! More
by Ednamcv
Employees Worked With
Nolan, Jesse Ruiz
January 16, 2019
Service Our car required service during our cross country drive. Brian was very attentive to our situation and rushed the repairs as best as possible. Thanks Our car required service during our cross country drive. Brian was very attentive to our situation and rushed the repairs as best as possible. Thanks to everyone there. More
by Sharon
Employees Worked With
Armando - tech, Brian Smith
January 15, 2019
B Service Very friendly customer service and always willing to know what they can do better to keep customer happy. The car very clean after the service. Very friendly customer service and always willing to know what they can do better to keep customer happy. The car very clean after the service. More
by Many
Employees Worked With
Patrick , Anni Weis, Jordan Call, Brett Liming, Lisa Bustos, Eddie Aguilar
January 12, 2019
Great service Thank you for your professional and exceptional service! You exceeded my expectations and made me glad that I purchased a Mercedes-Benz from MB Austin Thank you for your professional and exceptional service! You exceeded my expectations and made me glad that I purchased a Mercedes-Benz from MB Austin. More
by rmpigott
Employees Worked With
Luis Cuellar
January 10, 2019
Good Experience - Short Notification Repair Had to get my car into the shop for a coolant alarm and was afraid to drive it too far. They got me in within two days, but didn't have a loaner car. Had to get my car into the shop for a coolant alarm and was afraid to drive it too far. They got me in within two days, but didn't have a loaner car. They also shuttled me to and from work that day with my car being repaired in one day. Great Service and Support. More
by Brian
Employees Worked With
Wade Wells
January 07, 2019
5-star Service Nick and his entire service team at M-B of Austin know how to make a customer feel like a VIP. When I had issues with my car which required escalation Nick and his entire service team at M-B of Austin know how to make a customer feel like a VIP. When I had issues with my car which required escalation to MBUSA, Nick managed the entire escalation. He advocated on my behalf with the manufacturer which demonstrated a commitment to customer satisfaction that, quite honestly, I have not found anywhere else. Issues WILL arise. There's no such thing as bug-free technology, and MB makes some of the most technologically advanced automobiles. When issues do arise, it's how a business steps up to address them and make the customer right that will make or break a business relationship. Nick and team at M-B of Austin know what it takes to make a strong business relationship. More
by skyfreak73
Employees Worked With
Nick Opinker
January 07, 2019
World class sales experience I can't say enough good things about the entire sales department at MB of Austin. They went out of their way to make me feel like a valued customer. M I can't say enough good things about the entire sales department at MB of Austin. They went out of their way to make me feel like a valued customer. My sales advisor, Heath Bracken, answered all my questions and addressed all my needs. When my keyless entry system started to act up immediately after having my windows tinted, Heath immediately recognized the issue and helped escalate my service appointment to replace the module accidentally damaged by the tinting company. (Side note: the tinting company owned the issue and paid for the repair). I would not hesitate to purchase another car from Heath and the team at M-B of Austin. More
by skyfreak73
Employees Worked With
Heath Bracken, Jordan English, Daniel Azel
January 04, 2019
My car was picked up in San Marcos for a service issue. It’s always been a pleasant experience when dealing with this service department! I couldn’t ask for a friendlier treatment. These folks are proud of It’s always been a pleasant experience when dealing with this service department! I couldn’t ask for a friendlier treatment. These folks are proud of their product and they should be! Thank you. -Ric More
by Scottynewton5
Employees Worked With
Annie Daniel
January 02, 2019
Wonderful Service and Knowledge I brought my vehicle in for a typical mileage interval service. As usual, the service on the vehicle was thorough and informative. Brian and the team I brought my vehicle in for a typical mileage interval service. As usual, the service on the vehicle was thorough and informative. Brian and the team were able to identify some warranty issues beyond the normal scope of the service and were able to resolve them, provide feedback, and ensure that my car is happy and healthy! While my car was being serviced, a loaner was provided which was clean, worked perfectly, and was available when I arrived. Thanks as always to the team for the knowledge, friendly attitudes, and dedication to doing the right thing. Thank you, Brian and MB Austin team! More
by Ian Ellis
Employees Worked With
Brian Smith
