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Mercedes-Benz of Austin

Austin, TX

Overview
Reviews
4.7
1,304 Reviews
Call Dealership (512) 220-0940
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6757 Airport Blvd

Austin, TX

78752

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Showing 1,304 reviews

November 10, 2022

Great service department! Kept in touch, called the day before to confirm and let me know everything was in place for service and car was ready faster than expected. Super n More

by cg115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Nov 11, 2022 -

Mercedes-Benz of Austin responded

CG115, this is exactly what we aim to provide to every guest, so thank you for taking notice of our efforts! Thank you so much for the supportive review. It means the world to have you as our client and we look forward to your next visit. :)- The Team at Mercedes-Benz of Austin

Helpful
November 08, 2022

CJ Hodgson was just great to work with for my annual maintenance! Look forward to working with him soon. More

by Aditi
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Nov 11, 2022 -

Mercedes-Benz of Austin responded

Aditi, we are smiling from ear to ear reading about your experience with CJ! He is top-notch and we will be sure to share your positive feedback with him. Thank you for selecting us to serve you, it means the world to have your support! :) - The Team at Mercedes-Benz of Austin

Helpful
November 08, 2022

Service experiences at this dealership have been uniformly positive. Wade Wells is always great to work with; he's very helpful and keeps you informed as to the progress of the work. My car is now More

by CJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Nov 11, 2022 -

Mercedes-Benz of Austin responded

CJC, thank you for letting us know how great your experience went with Wade! It's an honor to have your support, and we will be sure to share your kind sentiments at our next team meeting. :) - The Team at Mercedes-Benz of Austin

Helpful
November 05, 2022

A made the earliest appointment so that I can get in and out!!! It was perfect!!! CJ took great care of me and my SUV. Plus I don’t think everyone learns everything in their car so CJ showed me new things!! More

by ett444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Nov 07, 2022 -

Mercedes-Benz of Austin responded

Ett444, we are flattered by your words of encouragement and praise for CJ! He is such an awesome person and we feel blessed to have him as part of the team. If there is anything we can help with in the future, please do not hesitate to let us know - we've got your back! Thanks a million and have a great day. :) - The Team at Mercedes-Benz of Austin

Helpful
November 02, 2022

Great Mercedes dealership to work with fast and courteous. I would highly recommend if you are in the Austin area More

by Rc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dillman, Matt Juron
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Nov 04, 2022 -

Mercedes-Benz of Austin responded

RC, thank you for coming on here to spread some good words about us! We feel so lucky to have you as our client, and we really hope you enjoy your new Mercedes for years to come. Congratulations and happy cruising! :) - The Team at Mercedes-Benz of Austin

Helpful
October 30, 2022

Dan was a great service advisor and helped me get in and out as quickly as possible More

by bledoux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Truong
Report | Print
Nov 02, 2022 -

Mercedes-Benz of Austin responded

That is fantastic to hear, Bledoux! Thank you for leaving this uplifting review for Dan. It always makes us smile seeing our team receive recognition, and we will be sure to pass your friendly message along to him. We appreciate your support and look forward to serving you again in the future! :) - The Team at Mercedes-Benz of Austin

Helpful
October 23, 2022

The buying experience at Mercedes-Benz of Austin was nothing short of exceptional. Our Sales Consultant Abram Nunes from the first contact to handing us the keys to our new E350 truly listened and striv More

by richard.turner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abram Nunez
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Oct 26, 2022 -

Mercedes-Benz of Austin responded

Richard, thank you for choosing us to be part of the buying process! It was our pleasure to assist you, and it makes us proud to see that Abram left you with a phenomenal impression. Congratulations on purchasing your very first E350; that is such a big deal and we really hope you love it for years to come! :) - The Team at Mercedes-Benz of Austin

Helpful
October 22, 2022

Prompt service - courteous advisors. Overall a great experience in exceptional customer service. Thanks all!. Sam More

by Sam Archer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Cuellar
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Oct 24, 2022 -

Mercedes-Benz of Austin responded

You bet, Sam! The pleasure was all ours to assist you, and we're overjoyed to see that your experience was nothing short of perfection. Thank you so much for the raving review, we appreciate it more than you know! :) - The Team at Mercedes-Benz of Austin

Helpful
October 15, 2022

The physical location of dealership was difficult to locate and get to. CJ service rep was thoughtful, knowledgeable and thorough in his explanation of needed services. More

by genielowry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Oct 17, 2022 -

Mercedes-Benz of Austin responded

Genie, thank you for taking a moment to leave this supportive feedback for CJ! We are happy to see that he worked diligently to provide a seamless experience. If there is anything we could have done better during your experience, I would love to know so we can make improvements in the future. Please contact me directly at Timothy.Shook@cagaustin.com with any additional feedback. Thank you again and have a great day! :) - Timothy Shook, COO

Helpful
October 11, 2022

I want to especially give huge credit to Wade Wells who is so completely thorough and professional at every turn. He is remarkable. More

by bgammon
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Oct 11, 2022 -

Mercedes-Benz of Austin responded

Bgammon, thank you for taking a moment to leave these words of encouragement and support for Wade! We have a passion for delivering experiences just like this, so we will be sure to commend Wade for doing such a great job. If there is anything we can assist you with in the future, we are just a phone call away! Thank you again and have a great day! :) - The Team at Mercedes-Benz of Austin

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