Mercedes-Benz of Austin

Excellent experience. Brian Smith is top notch. Brian Smith is always professional, prepared, and on top of the entire process, and a great communicator of what is going on. The car loaner folks are Brian Smith is always professional, prepared, and on top of the entire process, and a great communicator of what is going on. The car loaner folks are top notch and kind as well. More

Top rate service We live ~2 hours away from dealership to take advantage of pre-paid service of our Mercedes. Everyone I came in contact with was courteous, accommoda We live ~2 hours away from dealership to take advantage of pre-paid service of our Mercedes. Everyone I came in contact with was courteous, accommodating, qualified, and professional. Loaner vehicle was provided which allowed us to take care of other pressing needs while in Austin. More

GLK Ad Blue problem I was completely satisfied with the complex issue of resolving the Ad Blue system failure. I was provided a new loaner and my car was repaired much so I was completely satisfied with the complex issue of resolving the Ad Blue system failure. I was provided a new loaner and my car was repaired much sooner than I expected. Jordan met me at my car on arrival and on the weekend Jesse helped me back on my way with my Warranty repaired car. More

Amazing customer service They loaned me an awesome SUV while they did my scheduled maintenance. I was able to run errands & go to doc appt. then pick up my car, which had been They loaned me an awesome SUV while they did my scheduled maintenance. I was able to run errands & go to doc appt. then pick up my car, which had been washed and vacuumed! Unbelievable service. Wade Wells is the best! He always makes sure everything is done right and to my satisfaction! Thank you, Mercedes Benz of Austin, for treating this long-time loyal costumer with such kindness and professionalism! More

Fast, efficient and very courteous I came in for a recall and from the person who scheduled my appointment to the person who greeted me when I drove up, the lady who made me a latte whi I came in for a recall and from the person who scheduled my appointment to the person who greeted me when I drove up, the lady who made me a latte while I waited, and my service advisor... I was treated so nicely. The service was quick and efficient and I was in and out in the timeframe I was quoted. Lastly, my car was washed and vacuumed. I did not buy my vehicle at this dealership, but was treated as if I had. More

GLC 300 20k service Brandon was great. Got me in an out in a timely manner. Loaner was provided and staff worked with my schedule to accommodate loner pick up and drop of Brandon was great. Got me in an out in a timely manner. Loaner was provided and staff worked with my schedule to accommodate loner pick up and drop off. More

Great Customer Service! One of the tires on my S550 began losing air pressure. The dealership worked me in, providing a same day appointment. They gave me a rebate on my ti One of the tires on my S550 began losing air pressure. The dealership worked me in, providing a same day appointment. They gave me a rebate on my tire, and installed the new one. Wade Wells has been our committed service representative for years, but he was already booked up for the day, so Nick Nolan took care of my last-minute situation and had me back up and out on the road in no time! More

Excellent Service I appreciate the quality of service and the timely manner it was completed. Always a pleasure to have our e-350 seviced by Austin MB I appreciate the quality of service and the timely manner it was completed. Always a pleasure to have our e-350 seviced by Austin MB More

Very pleasant experience Work was completed quickly, vehicle was returned spotless. Waiting area was very nice and the coffee was great. Overall very happy I selected Mercede Work was completed quickly, vehicle was returned spotless. Waiting area was very nice and the coffee was great. Overall very happy I selected Mercedes of Austin. More