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Mercedes-Benz of Austin
Austin, TX
1,328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,328 reviews
May 03, 2019
Appreciation I appreciate the thorough service from the beginning and to when I picked up my car. There were great attitudes throughout the service process. I like I appreciate the thorough service from the beginning and to when I picked up my car. There were great attitudes throughout the service process. I like this dealership a lot. You make purchasing a Mercedes comfortable and with the assurance that the customer will be taken care of. Thank you very much. It’s appreciated! More
by Ken
Employees Worked With
Amanda Harden, Tony Shine, Jordan English, Eddie Aguilar
April 26, 2019
Short & Sweet This was my first service experience at MB of Austin. I met Wade Wells for the first time and I immediately knew it was going to be a good experience. This was my first service experience at MB of Austin. I met Wade Wells for the first time and I immediately knew it was going to be a good experience. The initial meeting didn't feel like a "canned" routine, instead it felt like I was Wade's first and only customer (yes, I know that's not true, but it felt like it). I look forward to a long and rewarding service relationship with Wade. More
by HappyAMG
Employees Worked With
Chris Hernandez, Wade Wells
April 24, 2019
Eddi has always been very friendly and to the point Eddie and his team are all ACE. He is a very good service advisor and very knowledgeable in what he does. He needs to be awarded. Eddie and his team are all ACE. He is a very good service advisor and very knowledgeable in what he does. He needs to be awarded. More
by Tony1322
Employees Worked With
Eddie Aguilar
April 23, 2019
A Service and warranty work Kevin was great. The dealership in Georgetown declined to fix an item that should have been warranty work. They seem to always have excuses. Mercedes- Kevin was great. The dealership in Georgetown declined to fix an item that should have been warranty work. They seem to always have excuses. Mercedes-Benz of Austin has always done the right thing. More
by rpierce911
Employees Worked With
Kevin Sims
April 20, 2019
Outstanding Followup Service On a newly leased vehicle (around 300 miles) we got an error message and the vehicle would not start. Repeatedly, would not start...Then it did. Som On a newly leased vehicle (around 300 miles) we got an error message and the vehicle would not start. Repeatedly, would not start...Then it did. Something was obviously wrong and could have easily been diagnosed as "cannot repeat problem." While it took several days, the problem was discovered, and fixed. Great kudos to Wade and the team in the shop. Well done! More
by PRowland
Employees Worked With
Wade Wells
April 20, 2019
Extraordinary service from Wade and Sven MB of Austin went out of their way to turn a rocky start into the best experience ever! Great customer service and thanks so much! MB of Austin went out of their way to turn a rocky start into the best experience ever! Great customer service and thanks so much! More
by Sdj
Employees Worked With
Wade Wells, Swen Schraml
April 20, 2019
Jesse was provided exceptional customer service. As always, Mercedes Benz Austin provided outstanding service and was even given the option to get my car inspection completed while it was being servi As always, Mercedes Benz Austin provided outstanding service and was even given the option to get my car inspection completed while it was being serviced. What a team! This allows me to spend less time to worry about state regulations! Thanks Jesse, you're the best!!! More
by Heavenly
Employees Worked With
Jesse Ruiz
April 19, 2019
First service was great This was my first service at Mercedes and I couldn't be more pleased. Eddie Aguilar (service rep) was so professional and so nice. He explained every This was my first service at Mercedes and I couldn't be more pleased. Eddie Aguilar (service rep) was so professional and so nice. He explained everything in detail to me so I knew what to expect. I enjoyed speaking with him and look forward to my next service. More
by Jc1010
Employees Worked With
Eddie Aguilar
April 12, 2019
Service/ Maintenance The dealership is always prompt when I go to get my services on my vehicle. I enjoy interacting with the advisors. I appreciate the time that is taken The dealership is always prompt when I go to get my services on my vehicle. I enjoy interacting with the advisors. I appreciate the time that is taken and I know the work quality will be worth the price. More
by SSecrett
Employees Worked With
Jesse Ruiz
April 11, 2019
Continued excellent service! My 2005 SLK 350 has had every service completed at Mercedes-Benz of Austin and I can state assuredly that the experience has always been professional My 2005 SLK 350 has had every service completed at Mercedes-Benz of Austin and I can state assuredly that the experience has always been professional and complete. More
by JGKTexas
Employees Worked With
Nick Nolan
