Mercedes-Benz of Austin

Wade , the service manager is excellent. He goes the extra mile to take care of his customers. He has even driven my car to our house. Wade is also concerned about what the customer has to p He goes the extra mile to take care of his customers. He has even driven my car to our house. Wade is also concerned about what the customer has to pay and recommends only what is best for you and the car. More

After driving 4 hours from Longview to Austin for a family wedding, we encounted a vehicle issue. We called MB Roadside Assistance and spoke with Erika who dispatched a tow truck which arrived in 20 m family wedding, we encounted a vehicle issue. We called MB Roadside Assistance and spoke with Erika who dispatched a tow truck which arrived in 20 minutes. As soon as the vehicle arrived at MB of Austin, Jorge Montoya, service advisor, called us to let us know it had arrived. It was late Thursday afternoon, and Jorge called us the next morning to let know that they had diagnosed the issue and ordered a part to be express delivered on Monday. Jorge communicated with us throughout the whole repair process, and the service department had us on the road on Monday afternoon. Well done, professional, and friendly! Thank you, Jorge, and Mercedes-Benz of Austin! I'm a fan! More

Braydon was very understanding and kept me posted while my recall was being done. He is always very personable. my recall was being done. He is always very personable. More

Brayden Clark was excellent, service department , his follow through was exceptional! It was the of all Mercedes service departments that I’ve been at! Sincerely Richard J Nagel follow through was exceptional! It was the of all Mercedes service departments that I’ve been at! Sincerely Richard J Nagel More

Brayden Clark helped me with my emergency situation with my car and he was absolutely amazing, nice and responsive. He deserves a higher position. my car and he was absolutely amazing, nice and responsive. He deserves a higher position. More

Absolutely wonderful experience-have bought many MB’s over the years- without a doubt this has been the best experience ever!! over the years- without a doubt this has been the best experience ever!! More

Express Service department was great. Had a blowout and they had me back on the road in a few hours. Great experience. Had a blowout and they had me back on the road in a few hours. Great experience. More

My service advisor, Luis Cuellar, provided an exceptional experience. Luis was both courteous and competent; additionally, once the recall campaign service was completed, Luis came to our location to complet experience. Luis was both courteous and competent; additionally, once the recall campaign service was completed, Luis came to our location to complete the necessary paperwork and provide us our keys. The Mercedes-Benz of Austin Service Department is a well-run operation! More

Best dealer experience in 50 years of car buying. Stacey Olmstead did a great she treated us like long term clients. We were just walk-ins (ups) and we were very lucky get her. Christopher Corn her Stacey Olmstead did a great she treated us like long term clients. We were just walk-ins (ups) and we were very lucky get her. Christopher Corn her sales manager is a true car guy. I could have chatted with him for days, and I hope to for years to come. Heath in Finance was quick and thorough. He was done in 20 minutes. The best part was the beautiful GLC300 we bought, the prep guys made it look new. More

Sales consultant Neiko told me that will give me a new car for sticker price with no dealer adds and no market adjustments, as is. 15 minutes later his manager tried to add 3000$ as market adjustment. We car for sticker price with no dealer adds and no market adjustments, as is. 15 minutes later his manager tried to add 3000$ as market adjustment. We managed to solve it, But when we came for car next day, they added almost 1000$ as ADD. I had never seen such a poor attitude to clients as their Sales Manager Tom showed. He literally told us, I din’t care what my colleague promised you, you’ll pay that 950$ or you can go! We just cancelled our deal and found better option in Mercedes of Georgetown! More