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Mercedes-Benz of Austin

Austin, TX

4.6
1,317 Reviews

6757 Airport Blvd

Austin, TX

78752

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Showing 1,317 reviews

January 31, 2024

Neiko & Heath were great! Both are true professionals who care about what they do! Great experience and would do business with again! Thanks again! A+++ More

by Amgry_63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heath Bracken, Neiko Brown
Feb 06, 2024 -

Mercedes-Benz of Austin responded

We appreciate you sharing this stellar feedback for Neiko and Heath! Congratulations on your new purchase and thank you for being part of our MBA family. :) - The Team at Mercedes-Benz of Austin

January 30, 2024

Neiko Brown was our Sales Advisor and we couldn’t be happier with his service. He was very thorough, patient, and helpful. His customer service is beyond exceptional and couldn’t be happier with our pur More

by yeseniasilva86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Azel, Neiko Brown
Feb 06, 2024 -

Mercedes-Benz of Austin responded

Thanks a million for providing this uplifting review for Neiko! We're delighted to see that he provided an experience worth bragging about. If there is anything we may assist with in the future, please do not hesitate to let us know! :) - The Team at Mercedes-Benz of Austin

December 28, 2023

MB of Austin is EXCEPTIONAL in providing service to my 2016 red roadster - you know, the kind Nancy Drew no doubt drove. For the curious sort, it’s a 2016 e400 coupe. MB ATX made my visit seamless! Well p More

by gregowiczliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Feb 06, 2024 -

Mercedes-Benz of Austin responded

Thanks a million for sharing these words of encouragement and support for our team! Your positive feedback is greatly appreciated and we will be sure to share your kind words with Brian. Let us know when we may welcome you back to assist! :) - The Team at Mercedes-Benz of Austin

November 11, 2023

Neiko Brown did an excellent job handling my car sale. I reccomend him to anyone looking to purchase from MB of Austin! More

by DEE
Recommend Dealer
Yes
Employees Worked With
Neiko Brown
Nov 17, 2023 -

Mercedes-Benz of Austin responded

Dee, thank you so much for providing these heartfelt compliments for Neiko! We hope you love your new car for years to come. :) - The Team at Mercedes-Benz of Austin

November 09, 2023

Wonderful experience! Enjoyed the visit and proud of my car! Our salesperson, Scott Lewis, was awesome! Very good communicator and truly professional. We also enjoyed w More

by Linda Brinker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lewis, Heath Bracken
Nov 17, 2023 -

Mercedes-Benz of Austin responded

Linda, thank you so much for selecting us to assist with your vehicle purchasing needs! We're delighted to see that you were able to find the perfect vehicle, and we hope you enjoy it for much time to come. We will be sure to pass your kind sentiments along to Scott and Heath, and we invite you to reach out if there is anything we may assist with in the future! :) - The Team at Mercedes-Benz of Austin

October 17, 2023

I am so Dissappointed right now My car is not the same car i test drove my car yesterday and it was not like that at all Everybody know it wasn't like that so it's still not right Sorry for my loss i expe More

by mrssexyann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Smith, Jesse Ruiz
Oct 17, 2023 -

mrssexyann responded

I am still not Satisified at all Sorry for my loss

Oct 20, 2023 -

Mercedes-Benz of Austin responded

Hello, and thank you for sharing this feedback with us. Our team is committed to delivering knowledgeable and transparent experiences to each client, so it's disappointing to see you were not left with a better impression. This is certainly not the level of client care we strive to provide, and I'd appreciate the opportunity to learn more about these concerns when your schedule permits. At your leisure, please contact me directly at Johnathan.Parker@mbofaustin.com so I may learn where we went wrong. Thank you again and I look forward to your email. - Johnathan Parker, General Sales Manager

October 12, 2023

We purchased a 2024 AMG GLE450e from Mercedes-Benz of Austin. They are, without question, the best dealership in the Austin area. Johnathan Parker (General Sales Manager) himself, took all the necessa More

by Karlpeter Zitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Parker, General Sales Manager; Jesse ? Service department Manager;, Heath Bracken
Oct 20, 2023 -

Mercedes-Benz of Austin responded

Karlpeter, thank you for sharing this wonderful feedback with us! We are beaming with joy to see that Johnathan, Jesse, and Heath really knocked it out of the park with their awesome customer service. If there is anything we may assist you with in the future, please do not hesitate to let us know. Congratulations on your new purchase, we hope you love it for years to come! :) - The Team at Mercedes-Benz of Austin

October 06, 2023

I always take my 2011 E350 diesel in for service there. They have always been very professional, knowledgeable and polite More

by dldickey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kleber
Oct 20, 2023 -

Mercedes-Benz of Austin responded

Thank you for choosing us time and time again! We are honored to be your favorite and we look forward to the next time you make it our way. Have a great weekend! :) - The Team at Mercedes-Benz of Austin

September 18, 2023

Best service friendly professional. Prompt. Knowledgeable. The only dealership I trust. I wish I can remember my service manager name! Exceptional. More

by Razanbrooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl?, Nick Opinker
Sep 19, 2023 -

Mercedes-Benz of Austin responded

Razanbrooker, thank you so much for the glowing review! We are delighted to see that everything was seamless on your visit, and we will be sure to pass your kind words along to our service team. If there is anything we may assist with moving forward, please do not hesitate to let us know. Thank you again and have a wonderful rest of your day! :) - The Team at Mercedes-Benz of Austin

August 21, 2023

Didn’t speak with me or even discuss the car until two days later, I only got generic premade videos. Ugh. Then I was finally told two days later that the car was just sold. What a waste of time. More

by Mlc0139
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stacey Olmstead
Aug 24, 2023 -

Mercedes-Benz of Austin responded

Mlc, thank you for sharing this feedback with us. Our common goal is to deliver communicative, top-quality services to each client, so it's disappointing to see your visit did not reflect our standards. Your concerns are important to us, and I'd appreciate the opportunity to learn more about this when your schedule permits. At your convenience, please contact me directly at Johnathan.Parker@mbofaustin.com so I may discuss this with you further. Thank you again and I look forward to hearing from you soon. - Johnathan Parker, General Sales Manager

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