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Mercedes-Benz of Austin
Austin, TX
1,325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,325 reviews
July 22, 2024
Excellent service as always! Iselda is very professional, kind and caring. She was very thorough in explaining the service that was to be provided. Everyone in the service depart Iselda is very professional, kind and caring. She was very thorough in explaining the service that was to be provided. Everyone in the service department from drop off to pickup is always so kind and helpful. More
by DEBE
Employees Worked With
Iselda Valencia
June 13, 2024
Excellent service. One morning I noticed that my right rear tire had developed a couple of side wall bulges. Since I was concerned about driving safely with them, I cal One morning I noticed that my right rear tire had developed a couple of side wall bulges. Since I was concerned about driving safely with them, I called MB of Austin. I was immediately put through to Luis Cuellar who confirmed that had the tire I needed and was able to schedule me at 2:00 pm that day. I got to MB of Austin and the work went seamlessly. The waiting room was spotless and comfortable. It was totally satisfactory experience! More
by SD in Austin
Employees Worked With
Luis Cuellar
May 16, 2024
You get what you paid! Only excellent service and attention . You have your appointment for service and everything goes very smooth . Mr. Dhilan was helping me with the se Only excellent service and attention . You have your appointment for service and everything goes very smooth . Mr. Dhilan was helping me with the service of my car , and he was very good attending my car needs. Thank you so much ! More
by Ericka L
Employees Worked With
Dhilan Taneja
May 07, 2024
I recently purchased a vehicle from Austine, the salesman WC Wright was very professional also every member of the dealership. The facility was sparkling cleaned and the service. Thanks to the tech guy Dusty WC Wright was very professional also every member of the dealership. The facility was sparkling cleaned and the service. Thanks to the tech guy Dusty who worked me through the GLS450 infotainment screen. I will recommend this dealership to anyone looking to purchase with them. There are no hiding fees besides dealership fees and tax, and nothing changed from what it was listed for online. More
by Jyde
Employees Worked With
Dusty, W.C. Wright, Daniel Azel
April 30, 2024
Had a great customer service experience with Kevin at Mercedes Benz of Austin. This was my first time taking my vehicle in for maintenance and it was truly a smooth experience. The best I've ever had dea Mercedes Benz of Austin. This was my first time taking my vehicle in for maintenance and it was truly a smooth experience. The best I've ever had dealing with service departments. I had only to turn the keys over and Kevin took care of the rest. I barely lifted a finger. Kevin communicated with me throughout, was respectful and I would recommend him to anyone. Thank you Kevin More
by aux1moe
Employees Worked With
Kevin Gutierrez
April 29, 2024
I recently visited the Mercedes Benz of Austin dealership for service on my GLS 450, and I must say, the service I received was nothing short of exemplary. What impressed me was CJ Hodgson approach to cust for service on my GLS 450, and I must say, the service I received was nothing short of exemplary. What impressed me was CJ Hodgson approach to customer convenience. Knowing that my car would be in service over the weekend , he arranged for a loaner vehicle. A testament to the dealership's commitment to customer satisfaction. When I picked up my car, it was not only serviced to perfection but also washed and cleaned, making it feel brand new. The efficiency and attention to detail with which the service was carried out are commendable. So my experience at the Mercedes Benz of Austin was outstanding. It's advisors like CJ that create loyal customers, and I will definitely be returning for all my future car needs. So of you're looking for a dealership that values your time and provides top-notch service, look no further. I highly recommend Mercedes Benz of Austin and, in particular, the assistance of CJ Hodgson. So a very big thank you to the service department and CJ Hodgson for your excellent customer service. And thank you Mrs. Bobbie Pyka for all your hard work. John R. DeYoung More
by johndeyoung
Employees Worked With
Bobbie Pyka, Anni Weis, Jesse Ruiz, Chris Hodgson
April 24, 2024
Excellent experience, my sales representative was very professional and set me up in a lease I appreciate. I would lease another vehicle from this dealership without a doubt. From walking into the dealers professional and set me up in a lease I appreciate. I would lease another vehicle from this dealership without a doubt. From walking into the dealership until I drove away in my new vehicle, I have no issues with this dealership. They do great work, and I highly recommend them. More
by peter
Employees Worked With
Daniel Azel, Abram Nunez
April 18, 2024
I had a wonderful experience at Mercedes of Austin & worked with Jed. He has a casual & laid back approach, extremely knowledgeable & helpful. I went from my dream car G-Wagon to my NEW Dream Convertibl worked with Jed. He has a casual & laid back approach, extremely knowledgeable & helpful. I went from my dream car G-Wagon to my NEW Dream Convertible SL 55 & it was effortless to say “Yes”. Thank you to Jed & his assistant Santiago for your professionalism & expertise! More
by SL
Employees Worked With
Jed, Santiago
