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Mercedes-Benz of Austin
Austin, TX
1,317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,317 reviews
April 24, 2024
Excellent experience, my sales representative was very professional and set me up in a lease I appreciate. I would lease another vehicle from this dealership without a doubt. From walking into the dealers professional and set me up in a lease I appreciate. I would lease another vehicle from this dealership without a doubt. From walking into the dealership until I drove away in my new vehicle, I have no issues with this dealership. They do great work, and I highly recommend them. More
by peter
Employees Worked With
Daniel Azel, Abram Nunez
April 18, 2024
I had a wonderful experience at Mercedes of Austin & worked with Jed. He has a casual & laid back approach, extremely knowledgeable & helpful. I went from my dream car G-Wagon to my NEW Dream Convertibl worked with Jed. He has a casual & laid back approach, extremely knowledgeable & helpful. I went from my dream car G-Wagon to my NEW Dream Convertible SL 55 & it was effortless to say “Yes”. Thank you to Jed & his assistant Santiago for your professionalism & expertise! More
by SL
Employees Worked With
Jed, Santiago
April 13, 2024
Neiko Brown of Mercedes-Benz Austin didn’t let us down once again! Not only did he actively communicate with us when vehicles came in, but he understood our motivation, goals, and challenges. When THE veh once again! Not only did he actively communicate with us when vehicles came in, but he understood our motivation, goals, and challenges. When THE vehicle arrived, he knew and contacted us immediately. We are so very thankful for Neiko and his dedication to sales professionalism/customer service. More
by erinlvargas
Employees Worked With
Neiko Brown
March 30, 2024
Excellent purchase experience working with Neiko Brown in sales and Matt Juron in Finance. They were extremely professional, attentive, respectful, transparent and they ensured this sale progressed exactly a sales and Matt Juron in Finance. They were extremely professional, attentive, respectful, transparent and they ensured this sale progressed exactly at the pace I wanted. I cannot recommend this dealership highly enough and will be a repeat customer for sure. More
by Jeremey
Employees Worked With
Matt Juron, Neiko Brown
March 25, 2024
I have not been a fan of car shopping at all in the past. Our recent experience with looking, test driving and ultimately buying from WC Wright at Mercedes-Benz of Austin completely changed that. WC listen Our recent experience with looking, test driving and ultimately buying from WC Wright at Mercedes-Benz of Austin completely changed that. WC listens to the customer and does not pressure. He is patient, kind, happy, knowledgable, professional and dedicated to helping his customers find what they need no matter the time it takes. Our trade-in experience was easy and fair. I was impressed with the entire staff at M-B of Austin -- as well as the comfort of their showroom. We love our new-to-us ride will be doing more business with WC and M-B of Austin. More
by Claylass
Employees Worked With
Johnathon Parker, W.C. Wright, Heath Bracken
March 06, 2024
I've owned my car for five years now and Eddie Aguilar (service dept) always takes good care of me. He's great with communicating and keeping me updated anytime I bring my car in for service. I really ap (service dept) always takes good care of me. He's great with communicating and keeping me updated anytime I bring my car in for service. I really appreciate his helpfulness and kindness, along with everyone at MB Austin. More
by janet
Employees Worked With
Eddie Aguilar
February 25, 2024
I've been working with Eddie Aguilar for several years now and he has always been the best . He's honest about the timing of the of the service, patient with explaining the service that was done and alwa now and he has always been the best . He's honest about the timing of the of the service, patient with explaining the service that was done and always very pleasant on the phone and in person. More
by VRH2
Employees Worked With
Eddie Aguilar
February 21, 2024
Neiko and Heath were super helpful as well as easy to work with on the purchase of our newest Mercedes vehicle. They were courteous and eager to answer any questions about the vehicle and the purchasing work with on the purchase of our newest Mercedes vehicle. They were courteous and eager to answer any questions about the vehicle and the purchasing process. Thank you for a job well done! More
by Nancy
Employees Worked With
Heath Bracken, Neiko Brown
February 02, 2024
I am writing to express my profound disappointment and frustration regarding the mishandling of my custom G wagon order by Mercedes-Benz of Austin. It has come to my attention that, despite having paid th frustration regarding the mishandling of my custom G wagon order by Mercedes-Benz of Austin. It has come to my attention that, despite having paid the deposit, received a VIN number, and fully funded the loan for the vehicle, I have been informed that the car was sold to another customer. This egregious error has caused significant inconvenience and distress, and it is completely unacceptable given the level of commitment and trust I placed in your dealership. The lack of communication and the subsequent mismanagement of my custom order has not only damaged my confidence in your dealership but has also led to a breach of trust. It is deeply disheartening to have invested time, resources, and trust in Mercedes-Benz of Austin, only to be informed that the vehicle I had ordered and rightfully paid for has been sold to another customer without any prior notice or explanation. I strongly urge Mercedes-Benz of Austin to conduct a thorough investigation into this matter and provide a detailed account of the events that led to the erroneous sale of my custom order. Furthermore, I expect to be offered a prompt and suitable resolution to rectify this situation, including but not limited to the immediate identification and allocation of a replacement vehicle that fulfills the specifications of my original order. Additionally, I expect to be provided with clear and transparent communication throughout the resolution process, as well as assurances that such a gross mishandling of customer orders will not be repeated in the future. I trust that Mercedes-Benz of Austin will take the necessary steps to address this matter with the utmost urgency and professionalism, and I anticipate a swift and satisfactory resolution to this deeply regrettable situation. I kindly request that you acknowledge the receipt of this complaint and provide a timeline for when I can expect a comprehensive response and resolution to this matter. Furthermore, I must express my deep concern and disappointment at the mishandling of this matter, and I am now in the process of seeking legal advice to understand my rights and options in light of this situation. I hope to resolve this matter amicably and avoid any further escalation, but I must protect my interests given the circumstances. Sincerely, Pattie Pearson More
by pattie.pearson
Employees Worked With
Jonathan and the owners Will & Bryan Hardeman, Jim McGuane, Tony Shine
February 01, 2024
The dealership is well laid out and staffed and the sales process is well choreographed making it as pleasant an experience as possible. Marco Neal was extremely helpful and cooperative and very candid abou process is well choreographed making it as pleasant an experience as possible. Marco Neal was extremely helpful and cooperative and very candid about the car we purchased. More
by j m fieglein
Employees Worked With
Marco Neal was worth every bit of 5 stars, as was Chris Corn in the finance department
