Mercedes-Benz of Austin

I took my 2001 SLK Mercedes to Mercedes Benz of Austin to repair the hard top convertable and the airconditioning. I had a previous quote from them on the retractable top of $3700 but had decided to wait. So repair the hard top convertable and the airconditioning. I had a previous quote from them on the retractable top of $3700 but had decided to wait. So when I took it back recently I was told that it was now going to cost me $4900 over $1200 more but I still agreed to get the work done. They also told me to fix my ac it would cost $250 to diagnose it which I agreed to and after the diagnosis they said that the blower was out and needed to be replaced and that would be an additional $1200 to repair. I agreed with all the charges and was awaiting the repairs to be completed when another week passed and my service advisor Eddie Aguilar reached out to let me know that there was a hydrolic leak on the fabric of the interior headliner and they were unable to get that out or replace it. When I questioned him on it he tried to tell me that the stain was already there when I brought the vehicle in. I let him know that was a false statement there was no stains on the vehicle before I brought it in and the vehicle hadn't even been driven but instead garage kept and I asked to speak to a manager. It took them another week before a manager would call me back. I was traveling so I didn't have time to check up on them. When the manager called me back (Nick Opinker) proceeded to tell me that the reason he was calling me was to let me know that they refuse to do any work on my car and that I needed to pick up my car immediately. I was shocked to hear this as this is a Mercedes Dealer refusing to service my car because they had leaked Hydrolic fluid on the interior of the roof fabric and now was taking no responsibilty. Nick said that after three weeks of having my car they never touched my car and because of it's age they don't want to work on it. How can you quote me for repairs, tell me what's needed for those repairs (new blower for the ac, new Hydrolics for the top parts and labor) and never even touch my car?? Doesn't make any sense to me. When I aked Nick these questions he just kept repeating that they never touched my car. I told him just because you repeat something over and over doesn't make it true! Nevertheless, I told him I would be picking up my car Friday July 23rd upon my return to Austin after them having my car for over three weeks. When I went to pick up the car I was greeted by Eddie Aguilar apologizing for not doing the work. I recieved my keys to the car and upon entering saw the damage caused by the hydrolic leak as well as my dashboard hanging off and a visable screw was barely holding the dashboard up. I went to seek out Eddie Aguilar to ask him why my dashboard was now hanging by a screw and about the new hydrolic stain leak on the roof fabric. He just kept repeating himself as if he were instructed to do so saying we never touched your car. I was livid! How can you never touch my car when there are visible damages that have been done? If my dashboard was hanging on by a screw wouldn't you think if I'm bringing in my vehicle for repairs I would ask to have that repaired as well?? Makes no sense to me why Mercedes Benz of Austin would act so completely unprofessional. I would never expect this level of service from Mercedes. I am appauled and have owned serveral Mercedes for over 20 years and have never experienced this. I have a newer GLE and I wouldn't trust this dealer to change the oil in it. They will never get my business or be able to damage any more Mercedes of mine. I do not recommend them and I personally think Eddie Aguilar & his manager Nick Opinker should be fired and not be representatives for Mercedes Benz. Thedy do not exemplify the service, integrity or the values that I believe Mercedes would want representing their brand. More

Wade Wells is the very best, most courteous, and most competent service adviser I have ever encountered at any Dealership. The sales/showroom floor folks could take a few lessons from the service depa competent service adviser I have ever encountered at any Dealership. The sales/showroom floor folks could take a few lessons from the service department on communication with the customer. More