Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Austin
Austin, TX
1,317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,317 reviews
August 05, 2024
Absolutely the worst Mercedes Benz dealership, Unethical practices. I brought my car in for noise that I was hearing while breaking. I left my vehicle with the service advisor with no damages to the rear dr practices. I brought my car in for noise that I was hearing while breaking. I left my vehicle with the service advisor with no damages to the rear drivers side door. When I picked up my car and got home I noticed that they had damaged my drivers side rear door and tried to hide the damage . I notified them immediately and sent the pictures of the damage they did to my vehicle via text message . No one called me back. I reached out again the next day and spoke with Brayden the Express Service Advisor. I was lied to and was told that the car was brought in like that. “LIES” . I then drove to the dealership and met with Jesse the Service Manager. We went back and forth about the damage that they had done to my GLE rear drivers side door. He Lied as well and said that my vehicle was dropped off at the dealership with damage to the rear door, Even though there video footage up on checking in my vehicle showed no damage to the door. He then decided to make me an offer to have his detail shop to try and buff out the damage, but he said it wouldn’t be perfect. The other option was that they would pay half and I will have to pay the other half to get my car fixed. I told him no deal . I will not pay for damage that they did to my Vehicle. I will take further legal actions. This has been a very stressful and disappointing experience dealing with Mercedes Benz of Austin. VERY UNETHICAL PRACTICES More
by bowenm27
Employees Worked With
Jesse Ruiz
July 22, 2024
Excellent service as always! Iselda is very professional, kind and caring. She was very thorough in explaining the service that was to be provided. Everyone in the service depart Iselda is very professional, kind and caring. She was very thorough in explaining the service that was to be provided. Everyone in the service department from drop off to pickup is always so kind and helpful. More
by DEBE
Employees Worked With
Iselda Valencia
June 13, 2024
Excellent service. One morning I noticed that my right rear tire had developed a couple of side wall bulges. Since I was concerned about driving safely with them, I cal One morning I noticed that my right rear tire had developed a couple of side wall bulges. Since I was concerned about driving safely with them, I called MB of Austin. I was immediately put through to Luis Cuellar who confirmed that had the tire I needed and was able to schedule me at 2:00 pm that day. I got to MB of Austin and the work went seamlessly. The waiting room was spotless and comfortable. It was totally satisfactory experience! More
by SD in Austin
Employees Worked With
Luis Cuellar
May 16, 2024
You get what you paid! Only excellent service and attention . You have your appointment for service and everything goes very smooth . Mr. Dhilan was helping me with the se Only excellent service and attention . You have your appointment for service and everything goes very smooth . Mr. Dhilan was helping me with the service of my car , and he was very good attending my car needs. Thank you so much ! More
by Ericka L
Employees Worked With
Dhilan Taneja
May 07, 2024
I recently purchased a vehicle from Austine, the salesman WC Wright was very professional also every member of the dealership. The facility was sparkling cleaned and the service. Thanks to the tech guy Dusty WC Wright was very professional also every member of the dealership. The facility was sparkling cleaned and the service. Thanks to the tech guy Dusty who worked me through the GLS450 infotainment screen. I will recommend this dealership to anyone looking to purchase with them. There are no hiding fees besides dealership fees and tax, and nothing changed from what it was listed for online. More
by Jyde
Employees Worked With
Dusty, W.C. Wright, Daniel Azel
April 30, 2024
Had a great customer service experience with Kevin at Mercedes Benz of Austin. This was my first time taking my vehicle in for maintenance and it was truly a smooth experience. The best I've ever had dea Mercedes Benz of Austin. This was my first time taking my vehicle in for maintenance and it was truly a smooth experience. The best I've ever had dealing with service departments. I had only to turn the keys over and Kevin took care of the rest. I barely lifted a finger. Kevin communicated with me throughout, was respectful and I would recommend him to anyone. Thank you Kevin More
by aux1moe
Employees Worked With
Kevin Gutierrez
April 29, 2024
I recently visited the Mercedes Benz of Austin dealership for service on my GLS 450, and I must say, the service I received was nothing short of exemplary. What impressed me was CJ Hodgson approach to cust for service on my GLS 450, and I must say, the service I received was nothing short of exemplary. What impressed me was CJ Hodgson approach to customer convenience. Knowing that my car would be in service over the weekend , he arranged for a loaner vehicle. A testament to the dealership's commitment to customer satisfaction. When I picked up my car, it was not only serviced to perfection but also washed and cleaned, making it feel brand new. The efficiency and attention to detail with which the service was carried out are commendable. So my experience at the Mercedes Benz of Austin was outstanding. It's advisors like CJ that create loyal customers, and I will definitely be returning for all my future car needs. So of you're looking for a dealership that values your time and provides top-notch service, look no further. I highly recommend Mercedes Benz of Austin and, in particular, the assistance of CJ Hodgson. So a very big thank you to the service department and CJ Hodgson for your excellent customer service. And thank you Mrs. Bobbie Pyka for all your hard work. John R. DeYoung More
by johndeyoung
Employees Worked With
Bobbie Pyka, Anni Weis, Jesse Ruiz, Chris Hodgson
