Mercedes-Benz of Austin

On this past Saturday, I experienced some of the worst customer service that I’ve experience in a long time. The salesperson started out by saying “I don’t know anything about this vehicle; even though I customer service that I’ve experience in a long time. The salesperson started out by saying “I don’t know anything about this vehicle; even though I had scheduled an appointment to test drive it. Stephen was unprofessional and had not bothered to learn any details about the vehicle I requested. He treated me as though I did not belong nor was I welcomed at your dealership. He took an excessively long time to talk to a “manager” about my request for any buying incentives available. He told me this was the best deal within a 200-mile radius and his mannerism said “Take it or leave it.” He did not ask if I would like to test-drive any other vehicles. He did not offer me his card. I was disappointed with this dealership, as I had driven 80 miles to test drive a car. I was put off was his distant attitude and responded in kind. I do plan to purchase a vehicle within the next few weeks, but I will not be using your dealership. Watrina White More

All personnel are competent and and respectful. My salesman and all of the service personnel were always attentive and helpful. My salesman and all of the service personnel were always attentive and helpful. More

WADE IS A GREAT SERVICE REP ALWAYS DOES A GREAT JOB FOR MY 500E ASSET TO THE DEALERSHIP MY 500E ASSET TO THE DEALERSHIP More

The dealership is inconveniently located on the wrong side of town, otherwise I'd give them 5 stars. side of town, otherwise I'd give them 5 stars. More

Dan and Team were professional , courteous and responsive. Dan took extra effort to make sure the car was washed and cleaned despite freezing temperatures! responsive. Dan took extra effort to make sure the car was washed and cleaned despite freezing temperatures! More

Excellent service, timely completion of work and schedule, as well as monitoring costs and spends. The car was returned cleaned and sharp, despite freezing temperatures! schedule, as well as monitoring costs and spends. The car was returned cleaned and sharp, despite freezing temperatures! More

Brian and the service team are ALWAYS professional, courteous, and strive for excellence. Dependability is important and they understand that. courteous, and strive for excellence. Dependability is important and they understand that. More

The professionalism of the staff is second to none! The service process was smooth and the communication was top notch! I couldn’t be happier 😁 The service process was smooth and the communication was top notch! I couldn’t be happier 😁 More

Arrived on time for appointment. Was promptly met, all paperwork was ready. Parts ordered we’re ready. Job finished ahead of promised time. Can returned clean and vacuumed. Excellent Was promptly met, all paperwork was ready. Parts ordered we’re ready. Job finished ahead of promised time. Can returned clean and vacuumed. Excellent communications from making the appointment through paying the invoice and setting back inside our vehicle. Wish all dealer service departments were this professional. Brayden Clark was an excellent service representative. Jo Nelson did a superb job arranging everything for the parts. More