Mercedes-Benz of Austin

We experienced excellent personal and professional service and were able to get an appointment right away. During the visit, I had a medical emergency and they were kind enough to take me to the hospi service and were able to get an appointment right away. During the visit, I had a medical emergency and they were kind enough to take me to the hospital. They went above and beyond and for thank I'm grateful. I'm also thankful that they detailed the car outside and in! More

They always exceed my expectations from the time you arrive to the last of your visit. arrive to the last of your visit. More

Great service- polite employees who want to make your experience as seamless as possible. Nice work! experience as seamless as possible. Nice work! More

Kevin Stepler is a great technician. He does excellent work and keeps my car in new condition. He does excellent work and keeps my car in new condition. More

I had great service and Brayden was super nice and provided excellent customer service. They were efficient and explained what they were going to do. They were fast and I had a loaner car ready for me provided excellent customer service. They were efficient and explained what they were going to do. They were fast and I had a loaner car ready for me too. It was super easy when I picked up my car also. More

Quality service I can trust, albeit the price matches it. Although my one of my messages did not get to Wade, once I was connected with him, service was superior. Also my battery was replaced and the code to Although my one of my messages did not get to Wade, once I was connected with him, service was superior. Also my battery was replaced and the code to the radio not entered. Not a big deal, but a small detail that Mercedes has seen to in the past. More

We paid a good price for a well-maintained, used SUV. The sales staff and manager were friendly, helpful and professional. The service department thoroughly checked the car over, conducted scheduled ma The sales staff and manager were friendly, helpful and professional. The service department thoroughly checked the car over, conducted scheduled maintenance, made necessary repairs and cleaned/detailed the car before the sale. It looked brand-new inside and out. We're very satisfied with the process and the car. More

Patrick offered phenomenal service! The dealership is conveniently located. Friendly staff and great variety of vehicles. My only complaint would be the dent on the hood that I didn't c The dealership is conveniently located. Friendly staff and great variety of vehicles. My only complaint would be the dent on the hood that I didn't catch prior to closing and now I was told nothing would be done about it. Other dents found on the vehicle and scratches on rim would be taken care of. Besides that great experience!! More

Everyone was prompt and friendly. Dropped off vehicle a bit early, but did not effect the experience. Loaner was ready and I did not wait long. Overall good experience. Dropped off vehicle a bit early, but did not effect the experience. Loaner was ready and I did not wait long. Overall good experience. More

On this past Saturday, I experienced some of the worst customer service that I’ve experience in a long time. The salesperson started out by saying “I don’t know anything about this vehicle; even though I customer service that I’ve experience in a long time. The salesperson started out by saying “I don’t know anything about this vehicle; even though I had scheduled an appointment to test drive it. Stephen was unprofessional and had not bothered to learn any details about the vehicle I requested. He treated me as though I did not belong nor was I welcomed at your dealership. He took an excessively long time to talk to a “manager” about my request for any buying incentives available. He told me this was the best deal within a 200-mile radius and his mannerism said “Take it or leave it.” He did not ask if I would like to test-drive any other vehicles. He did not offer me his card. I was disappointed with this dealership, as I had driven 80 miles to test drive a car. I was put off was his distant attitude and responded in kind. I do plan to purchase a vehicle within the next few weeks, but I will not be using your dealership. Watrina White More