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Mercedes-Benz of Austin

Austin, TX

Overview
Reviews
Vehicles
4.6
1,317 Reviews
Call Dealership (512) 220-0940
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6757 Airport Blvd

Austin, TX

78752

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Showing 1,317 reviews

June 03, 2022

Service: Dan was great! Spur of the moment flat tire that he resolved! Considering it happened on the highway, I was able to get my own towing service to tow the car to MB More

by barbara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobbie Pyka
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Jun 03, 2022 -

Mercedes-Benz of Austin responded

Barbara, thank you for leaving this supportive review for Dan! I appreciate you letting us know about him not being on the employee list, and this has since been fixed. I am sorry to hear about the issues you encountered when trying to contact MB Roadside Assistance, and I see that you have given Bobbie only 1 star. I would love the opportunity to speak more with you on this and see what I can do to help, so I hope you will contact me directly at Jesse.Ruiz@mbofaustin.com when your schedule permits. Again, thank you so much for the 5-star review, and have a great day! :) - Jesse Ruiz, Service Manager

Jun 03, 2022 -

barbara responded

Bobbie, whom I've known for years, should have been a 5 star! A typo on my part!

June 02, 2022

CJ is excellent to work with and kept us informed. Loaner car process was flawless. More

by Rachel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
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Jun 02, 2022 -

Mercedes-Benz of Austin responded

Wow, talk about some great feedback! Rachel, it was a joy being able to assist you and it makes us proud to see that CJ really nailed it during your experience. We're grateful to have your support and we look forward to welcoming you back again in the future! :) - The Team at Mercedes-Benz of Austin

June 02, 2022

Jed, Daniel, RK and Tom have done an amazing job. Thank you for all that you do. I do a lot of buisness with them and always go beyond More

by Imads
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jed
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Jun 02, 2022 -

Mercedes-Benz of Austin responded

Imads, thank you for leaving some kind words for Jed, Daniel, RK, and Tom! We agree, that they are true assets to our team and we feel so lucky to have all of them with us. Congratulations on your new vehicle, we are so excited to have you as part of the MBA family! :) - The Team at Mercedes-Benz of Austin

Jun 02, 2022 -

Imads responded

I have been a member of this family for 33 years and 33 cars later. Lol. Any many many more cars to friends and family. Appreciate you all

May 26, 2022

My service advisor was very helpful. When I arrived for my appointment, everyone was kind and accomodating. They made my service appointment easy. More

by dougetrumpet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brayden Clark, Chris Hodgson
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May 26, 2022 -

Mercedes-Benz of Austin responded

Dougetrumpet, reviews like this are the ultimate compliment! Thank you for taking a moment to let us know how your experience went. It was our pleasure to assist, and we look forward to the next time you make it our way. :) - The Team at Mercedes-Benz of Austin

May 25, 2022

We are very happy with this dealership because of the excellent service we get by our service manager Brian Smith. I will follow Brian if he leaves this company. More

by jandj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Wells, Brian Smith
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May 25, 2022 -

Mercedes-Benz of Austin responded

Jandj, this is such great news! We are super stoked to see these kindhearted words for Brian, and we will be sure to let him know about this review. Thank you for leaving some positivity for us, and we'll see you next time! :) - The Team at Mercedes-Benz of Austin

May 20, 2022

My service person Eddie is the best I have ever experienced in service at a car dealership More

by Ghassan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
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May 23, 2022 -

Mercedes-Benz of Austin responded

Ghassan, thank you for letting us know about your awesome experience with Eddie! We will make sure he sees this wonderful feedback for him. If there is anything you need assistance with in the future, we're always here for you! :) - The Team at Mercedes-Benz of Austin

May 20, 2022

Do not know the name of service tech & it sounds like they did all the requested work. More

by mmcsh56309
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stu Rosemurgy, Nick Opinker, Tony Shine
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May 23, 2022 -

Mercedes-Benz of Austin responded

This makes us so happy to hear! Your kindhearted feedback means the world to us, and we hope you will give us a call if you need any assistance down the road. Thank you so much and have a great week! :) - The Team at Mercedes-Benz of Austin

May 18, 2022

Great service from all representatives, especially CJ who helped the process go as smooth as possible with communicating what was going on with my car and getting me a loaner during the week my car was getti More

by Olgagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
May 18, 2022 -

Mercedes-Benz of Austin responded

Olgagen, words cannot describe how happy we are to see this amazing feedback for CJ! We can't wait to inform him of your supportive review, he will be so happy. Thank you for choosing us to be your go-to service center for your vehicle! :) - The Team at Mercedes-Benz of Austin

May 12, 2022

Fast and detail explain is good and easy to understand. Cafeteria quality was good for wating service. More

by HYOUNGGYU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
May 17, 2022 -

Mercedes-Benz of Austin responded

We are beaming with joy reading about your positive experience with us! We agree, the complimentary cafe is such a nice addition to our dealership! Thanks for coming by and please let us know if there is anything we can do to assist in the future. :) - The Team at Mercedes-Benz of Austin

May 12, 2022

Very good customer service. Friendly staff. Thoroughly cleaned car good communication during the maintenance service More

by Sharkfin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
May 17, 2022 -

Mercedes-Benz of Austin responded

Thank you for your words of encouragement and support for our team! It makes us really happy to know that you enjoyed everything here. :) - The Team at Mercedes-Benz of Austin

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