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Mercedes-Benz of Austin

Austin, TX

Overview
Reviews
Vehicles
4.6
1,332 Reviews
For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars. As a member of the Continental Automotive Group, our story goes back to 1966. During the many decades that have passed since then, we’ve built a tremendous group of franchises, but our commitment to delivering high-quality vehicles and uncompromising services has only been strengthened over the years. As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle. Take your pick between popular models, including the C-Class Sedans, E-Class Sedans and Coupes, GLE SUVs, and many more. At Mercedes-Benz of Austin, we take caring for our employees seriously, which is why we offer competitive salaries, full healthcare coverage, and great employee benefits. All of this helps to ensure the health and happiness of our team as well as improved quality of service. That way, when you come in to buy a vehicle you can rest assured we have your best interests in mind—not just the sale. Finally, all purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership, and enjoy access to an impressive lineup of premium Mercedes-Benz loaner vehicles and concierge service in case you have to leave your car overnight. Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
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6757 Airport Blvd

Austin, TX

78752

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Showing 1,332 reviews

September 28, 2006

The service department never explains the work needed to be done on the vehicle, nor do they call to report progress. And twice there were grease IN the car when we have it back. The last straw is when More

by ihtung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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Jun 02, 2009 -

Mercedes-Benz of Austin responded

My name is Jim McGuane and I am the Service Director at Mercedes-Benz of Austin. I am sorry that your service experience with us didn’t go well. Providing excellent customer service is truly our focus at this time. Since September 2006 our staff has completed extensive related training which includes providing proactive status update calls on your vehicle while your car is in for service. We now monitor all areas of our customer satisfaction surveys to make sure we provide good service to our customers. I don’t know why we wouldn’t cover engine repairs under your extended warranty, but please contact me directly so I can review your service file and offer you an explanation.

December 29, 2005

I have been taking my car to them for service for over three years. In that time I have spent several thousand dollars. They seldom call to inform the service work is completed or may not be completed on More

by swaldron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martha
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Jun 02, 2009 -

Mercedes-Benz of Austin responded

I apologize on behalf of us here at Mercedes-Benz of Austin for your unsatisfactory service visits. Since you wrote this review back on December 29, 2005 we have improved our Service Department. We now have an excellent staff that are nice, caring folks that have undergone extensive training. Part of their training was on providing proactive status update calls. Our loaner car fleet has also increased in size since your visit back then and mostly consists on Mercedes-Benz automobiles. We don’t have a problem now with providing loaner cars as long as you have an appointment for one. We also try to accommodate our customers with a car in emergency situations. We monitor our performance on each the questions asked on the service experience surveys and embrace continuous process improvement. Last but not least, Parts ordering, availability and subsequent arrival notification processes have been greatly enhanced. I am the Service Director at Mercedes-Benz of Austin and I hope we can get you back as our customer. Please don’t hesitate to contact me if you would like to discuss your concerns further.

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