Mercedes-Benz of Austin

Rob was extremely helpful in timing our renewal of our lease of an E-class Mercedes. He notified us that our car had arrived at the port a few days before the end of the month, and if we signed the paper lease of an E-class Mercedes. He notified us that our car had arrived at the port a few days before the end of the month, and if we signed the paperwork prior to the end of the month we would be sure to get a $2500 credit from USAA and avoid an extra lease payment. He arranged for a loaner car for us until our new car arrived a few days later. The entire transaction was very smooth, and only took about an hour. Annie Weis assisted us as well, and was a pleasure to work with also. This is the fourth E-class we have leased from Rob, and we would hope to continue this relationship. More

WC was very in tune with my needs as a customer. No pressure, just how can i help you make the best decision for me. Delivery of the vehicle was also done well. Very satisfied with the dealer and wou pressure, just how can i help you make the best decision for me. Delivery of the vehicle was also done well. Very satisfied with the dealer and would highly recommend. More

Great service experience. Brought my car in for an unplanned, emergency service event. They set me up with a loaner car and vehicle fixed the same day. Exceeded my expectations. unplanned, emergency service event. They set me up with a loaner car and vehicle fixed the same day. Exceeded my expectations. More

Minh and Bobbie were very professional and provided good service. The service technicians did my annual inspection with out being told, which was good because I had forgotten. Cost of service was somewha service. The service technicians did my annual inspection with out being told, which was good because I had forgotten. Cost of service was somewhat expensive. More

I am an old customer and coming to the dealership for service or to get a new car feels like coming to the family. I consider Wade Wells a personal friend, I trust him completely, and I have bought at le service or to get a new car feels like coming to the family. I consider Wade Wells a personal friend, I trust him completely, and I have bought at least 3 cars from you because of Wade. Best to you all, Milosav Cekic, Architect 2413 Elmglen Drive, Austin, TX 78704 More

We ordered this car a while back from Ray. He kept us informed as to where we were in the manufacture process. When the car arrived, Ray worked with my schedule to do as much of the paperwork as possibl informed as to where we were in the manufacture process. When the car arrived, Ray worked with my schedule to do as much of the paperwork as possible over the phone so the actual sale was as streamlined and easy as we could ask for. More

Richard and Reva helped me find the Mercedes i wanted, we looked at all the options and Reva had the car delivered to the Austin dealership. I am very happy with the convertible, and all my friends are so ex looked at all the options and Reva had the car delivered to the Austin dealership. I am very happy with the convertible, and all my friends are so excited to ride in the car with the top down!!! More

I wanted to buy an used slk350 either 2009 or 2010 around $40,000. I went twice to test drive an SLK car either used or new and he refused to let me test drive the car that I want to buy. First visit he made $40,000. I went twice to test drive an SLK car either used or new and he refused to let me test drive the car that I want to buy. First visit he made me test drive the car that he wanted me to buy or he liked(I don't understand why he did that). He only showed a brand new slk350 priced ridiculously high($68000). second time he said the SLK is parked too far away from his office and told me to fix an appt and come back. I cant believe he let a potential customer to leave that place. So, basically he did not want to do any business with me. I ended up driving to MB of Houston North with my husband to buy my dream car(2010 SLK350 with less than 30000 miles) for 40grand on road. More

seemed like didnt really want to do business,very arrogant,a customer that wants to spend $70,000 plus deserves better treatment,unreasonably high prices arrogant,a customer that wants to spend $70,000 plus deserves better treatment,unreasonably high prices More

We are going to MBOA for the 1st time tomorrow. We are new to Austin and new MB owners, so our experience will be unbiased. The customer service over the phone was really good, I think the name was Annie? new to Austin and new MB owners, so our experience will be unbiased. The customer service over the phone was really good, I think the name was Annie? We recieved a confirmation email for our appointment, which was good as we didn't have to go search for the address to put in our gps. We will let you know how everything went after our appointment tomorrow. Dewayne n Asta More