Mercedes-Benz of Austin

Mercedes-Benz of Austin responded

Laurie, this is exactly what we aim to provide 100% of the time! Thank you so much for taking a moment to share these words of encouragement and generosity for our team. We appreciate your continued support and look forward to your next visit! :) - The Team at Mercedes-Benz of Austin

Mercedes-Benz of Austin responded

MBZ, thank you for supporting us time and time again! It is always a pleasure to serve you and we look forward to welcoming you back again in the future. Have an awesome day! :) - The Team at Mercedes-Benz of Austin

Mercedes-Benz of Austin responded

Thank you for the positive feedback, Hoanguct15! We are constantly striving to deliver the best possible experiences to every client. :) - The Team at Mercedes-Benz of Austin

hoanguct15 responded

Very nice service give your 5 stars

Mercedes-Benz of Austin responded

Rosemary, thank you for the supportive feedback! It's great to see that you were overall satisfied with everything we had to offer. In regards to the delay you experienced, we're sorry for the inconvenience this caused. Our team is trained to ensure that every vehicle is done to perfection prior to leaving our facility, which can cause extended wait times, especially if it's a busy day. We are always looking for ways to improve, so I will be sure to communicate this with my team so we can be better for your next visit. If there is anything else we could have done better during your experience, I would love to know! Please feel free to contact me directly at Jesse.Ruiz@mbofaustin.com. Thank you again and have a great day! :) - Jesse Ruiz, Service Manager

Mercedes-Benz of Austin responded

Jim, thank you for your generous feedback! We appreciate the 5-star rating and are happy to see that you were overall satisfied with the services provided by our crew. It certainly should not take two days to complete an oil change, so reading that portion of your review is concerning to me. When you have a moment, would you mind reaching out to me directly so I can gather some additional information about this? My direct email address is Jesse.Ruiz@mbofaustin.com. Thank you again, and I hope to hear from you soon! :) - Jesse Ruiz, Service Manager

Mercedes-Benz of Austin responded

Herkybird, thank you for your review! It's great to see that you were overall satisfied with the level of professionalism and care provided by our team. In regards to the car wash, we are sorry to hear that you experienced some issues with this. We always want our clients to enjoy every aspect of their visit, so please know that we will make sure this is addressed before your next visit. When you have a moment, I would love it if you contacted me directly at Jesse.Ruiz@mbofaustin.com if there is anything I can do to further assist with this. Thank you again and I hope to hear from you soon! :) - Jesse Ruiz, Service Manager

elizabeth.a.davis responded

Thank you for doing quality work on my (car)baby.

Mercedes-Benz of Austin responded

Thank you for the raving review, Bdolkids! We are smiling from ear to ear knowing that Dan achieved our ultimate goal, which is to deliver impeccable client care from start to finish. Please let us know if you need assistance with anything down the road, we are always happy to help! :) - The Team at Mercedes-Benz of Austin

Mercedes-Benz of Austin responded

Victor, thank you for taking a moment to leave this kindhearted review for Wade! He will be so thrilled to read this wonderful feedback. Our team works tirelessly to deliver flawless experiences to every guest, so I would love to know what we could have done to earn that 5th star. At your convenience, please contact me directly at Jesse.Ruiz@mbofaustin.com so I can gain some additional feedback from you. Thank you again and I look forward to speaking with you soon! :) - Jesse Ruiz, Service Manager

Mercedes-Benz of Austin responded

Ashihad, that makes us so happy to hear! Thank you for taking a moment to come on here and leave us some positive feedback. We wouldn't be where we are today without awesome clients like you & we greatly appreciate you choosing us to assist! :) - The Team at Mercedes-Benz of Austin