Mercedes-Benz of Austin

Bit of confusion regarding service pick up I returned my loaner vehicle approximately 45 minutes after receiving my "your car is all ready" notifications. Annie was great - friendly, thorough, I returned my loaner vehicle approximately 45 minutes after receiving my "your car is all ready" notifications. Annie was great - friendly, thorough, knowledgeable and efficient. My loaner was returned and the work on my car explained within 5 minutes of my arrival at the dealership. However, once my paperwork was finished, I had to wait about 35 minutes for my vehicle to be washed. Several service personnel were very attentive and sure to tell me my car was being washed and that was what was causing the delay. Because the wash was rushed, it was only partially completed, with spots still on the car and the seats not vacuumed. Maybe there is an opportunity to notify a customer that their car is ready once all the steps have been completed, including the wash? More

Amazing Service and Atmosphere Professional and EVERY member of staff is so friendly. I've never been to a dealership where there isn't at least a few grouches who give out a negati Professional and EVERY member of staff is so friendly. I've never been to a dealership where there isn't at least a few grouches who give out a negative vibe unless you're talking business. Everyone here smiles, says hello and there's no pressure even when you are engaged. I don't use the snack bar very often but it goes a very long way. Even if I never take advantage of it, seeing it just says this place is a cut above. You're not just getting coffee and a mint but an actual staffed snack bar. Over the top and it all creates a special experience. I can only imagine that this dealership dominates and well they should. My service manager, Minh, was perfect. More

Another Outstanding Experience As usual, Wade was able to accommodate my schedule, getting both our vehicles in back-to-back appointments. This allowed for only needing to have one As usual, Wade was able to accommodate my schedule, getting both our vehicles in back-to-back appointments. This allowed for only needing to have one loaner vehicle for both services. Maintenance was performed in a single day for both cars. Great service with minimal inconvenience. More

Service B Great Job, no issues. Very friendly staff. Very responsive, love the text option and pay on phone. Was a painless visit to Austin from Gonzales Great Job, no issues. Very friendly staff. Very responsive, love the text option and pay on phone. Was a painless visit to Austin from Gonzales More

Service on my Key Fob. Service on my Key Fob was excellent. However, I was not offered a loaner car initially when I made the service date which was a little inconvenient. Service on my Key Fob was excellent. However, I was not offered a loaner car initially when I made the service date which was a little inconvenient. More

Service Wade and Jesse are awesome. Great timely service. Car loaner program always a plus. Wade always breaks everything down for me and is very patient. Wade and Jesse are awesome. Great timely service. Car loaner program always a plus. Wade always breaks everything down for me and is very patient. More

Professional & Timely Everyone associated with my car's service was professional and friendly. The works was completed timely and the communication was great. Would highl Everyone associated with my car's service was professional and friendly. The works was completed timely and the communication was great. Would highly recommend to anyone. More

Very Good Service has always been excellent for the two Mercedes I bring in for service. At times I get surprised by the cost of service and parts replacement. Service has always been excellent for the two Mercedes I bring in for service. At times I get surprised by the cost of service and parts replacement. More

Fixed! Car tells me the right tail light is burned out. I call service and come in the next day. I take the car in have a couple of donuts and coffee then Car tells me the right tail light is burned out. I call service and come in the next day. I take the car in have a couple of donuts and coffee then away in a fixed, clean car. Painless and Perfect. More

MB AUSTIN Wade was great. Really kept me in the loop with all of the progress on my car. My wheels looked brand new again as if nothing ever happened to them. V Wade was great. Really kept me in the loop with all of the progress on my car. My wheels looked brand new again as if nothing ever happened to them. Very impressed with the quality of work! More