Mercedes-Benz of Austin

Brian Smith has excellent customer service We were from out of town and were treated as if we bought car from Austin,Tx. As far as service dept is concerned, we highly recommend We were from out of town and were treated as if we bought car from Austin,Tx. As far as service dept is concerned, we highly recommend More

Very expedient-met my time frame Always had immediate attention. To detail. Sales and management in service always accommodate my time limits. I live out of town, so this quick attent Always had immediate attention. To detail. Sales and management in service always accommodate my time limits. I live out of town, so this quick attention keeps me coming back More

Wade wells is a really outstanding service rep-- Wade Wells should be promoted and his managerial skills shared with the dealership. He knows my car, and genuinely cares about its quality without Wade Wells should be promoted and his managerial skills shared with the dealership. He knows my car, and genuinely cares about its quality without trying to "upsell"--I have enjoyed 4 e models and he has managed the service on every one.. BRYAN H--GIVE HIM A PROMOTION AND A RAISE More

Anni Weis was fantastic! Anni Weis explained the details of each car. She wasn't high pressure sales. She answered each question very clearly. She was so easy to work with and Anni Weis explained the details of each car. She wasn't high pressure sales. She answered each question very clearly. She was so easy to work with and very nice. She was referred to me by another happy customer of Anni's. More

Absolutely outstanding! My experience with purchasing my newer car was smooth. It was an upgrade. I select my car, they compensated me well for my trade. The whole experience My experience with purchasing my newer car was smooth. It was an upgrade. I select my car, they compensated me well for my trade. The whole experience was sweet. Tony Shine made sure I was taken care of completely. Thank you Mr. Shine. I rate the whole experience 2👍👍's up and ?????'s More

Excellent customer service and support Heath explained everything in detail and patiently addressed all my questions. He communicated with me on a regular and timely basis to keep me infor Heath explained everything in detail and patiently addressed all my questions. He communicated with me on a regular and timely basis to keep me informed regarding the specifics of my vehicle purchase. I highly recommend him and the dealership to anyone looking to purchase a Mercedes in Austin. More

Bit of confusion regarding service pick up I returned my loaner vehicle approximately 45 minutes after receiving my "your car is all ready" notifications. Annie was great - friendly, thorough, I returned my loaner vehicle approximately 45 minutes after receiving my "your car is all ready" notifications. Annie was great - friendly, thorough, knowledgeable and efficient. My loaner was returned and the work on my car explained within 5 minutes of my arrival at the dealership. However, once my paperwork was finished, I had to wait about 35 minutes for my vehicle to be washed. Several service personnel were very attentive and sure to tell me my car was being washed and that was what was causing the delay. Because the wash was rushed, it was only partially completed, with spots still on the car and the seats not vacuumed. Maybe there is an opportunity to notify a customer that their car is ready once all the steps have been completed, including the wash? More

Amazing Service and Atmosphere Professional and EVERY member of staff is so friendly. I've never been to a dealership where there isn't at least a few grouches who give out a negati Professional and EVERY member of staff is so friendly. I've never been to a dealership where there isn't at least a few grouches who give out a negative vibe unless you're talking business. Everyone here smiles, says hello and there's no pressure even when you are engaged. I don't use the snack bar very often but it goes a very long way. Even if I never take advantage of it, seeing it just says this place is a cut above. You're not just getting coffee and a mint but an actual staffed snack bar. Over the top and it all creates a special experience. I can only imagine that this dealership dominates and well they should. My service manager, Minh, was perfect. More

Another Outstanding Experience As usual, Wade was able to accommodate my schedule, getting both our vehicles in back-to-back appointments. This allowed for only needing to have one As usual, Wade was able to accommodate my schedule, getting both our vehicles in back-to-back appointments. This allowed for only needing to have one loaner vehicle for both services. Maintenance was performed in a single day for both cars. Great service with minimal inconvenience. More

Service B Great Job, no issues. Very friendly staff. Very responsive, love the text option and pay on phone. Was a painless visit to Austin from Gonzales Great Job, no issues. Very friendly staff. Very responsive, love the text option and pay on phone. Was a painless visit to Austin from Gonzales More