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Mercedes-Benz of Austin

Austin, TX

4.7
1,304 Reviews

6757 Airport Blvd

Austin, TX

78752

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Showing 1,304 reviews

August 19, 2022

What can I say. A windshield replaced in fewer than 6 hours and a brand new GLC to use as a loaner to take friends out for lunch. Very satisfying and great work. More

by grayduke
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Truong
Aug 22, 2022 -

Mercedes-Benz of Austin responded

Grayduke, glad to hear that your experience was exactly what you hoped for and more! Thank you for selecting us to serve you and for taking a moment to provide this wonderful feedback for Dan. We're delighted to have you as our client and look forward to the next time we can assist! :) - The Team at Mercedes-Benz of Austin

August 18, 2022

Kleber was our rep and was awesome! We always love working with Eddie as well. More

by erica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
Aug 22, 2022 -

Mercedes-Benz of Austin responded

It is always a joy seeing you here, Erica! Thank you for taking a moment to leave this supportive feedback for Eddie and Kleber. They are both huge assets to our team and we feel very lucky to work alongside them each day. We are grateful to have you as our client and look forward to seeing you next time! :) - The Team at Mercedes-Benz of Austin

August 12, 2022

Jorge Montoya did a great job. ..quick and easy. Loaner was ready when I dropped it off and repairs were completed when estimated. No surprises...excellent as always. Thank you, More

by Rusty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Aug 16, 2022 -

Mercedes-Benz of Austin responded

Rusty, it warms our hearts to see this amazing feedback for Jorge! We greatly appreciate you stopping by to see us and for letting us know how we're doing. Thanks so much and we'll see you next time! :) - The Team at Mercedes-Benz of Austin

August 11, 2022

Friendly and courteous service representatives (Greg Cooke & Brian Smith). Prompt service and review of the finding during the analysis. More

by Sharkfin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cooke
Aug 17, 2022 -

Mercedes-Benz of Austin responded

Sharkfin, thank you for giving us the opportunity to serve you! We'll be sure to pass your kind sentiments along to Greg and Brian, they will be so happy to know that you had a great experience with them. If there is anything you need assistance with in the future, please do not hesitate to give us a call; we are always happy to help our awesome clients! :) - The Team at Mercedes-Benz of Austin

August 09, 2022

Excellent service experience once again. Thanks to Brian Smith and the team for the prompt service, clear communication, and pleasurable experience. More

by Ian Ellis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Aug 17, 2022 -

Mercedes-Benz of Austin responded

Thank you for the friendly and supportive feedback, Ian! The pleasure was all ours to assist and we are delighted to see that you left feeling 100% satisfied with everything. Come see us again in the future! :) - The Team at Mercedes-Benz of Austin

August 07, 2022

The service met my expectations for timeliness and completing of my requested work. They did what I expected to be done. More

by dsperkins2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Aug 17, 2022 -

Mercedes-Benz of Austin responded

Dsperkins2, thank you so much for the raving review! It makes us smile knowing that our team went above and beyond to deliver a fantastic experience. Please let us know the next time we can welcome you back to assist! :) - The Team at Mercedes-Benz of Austin

August 05, 2022

Our experience with Jed was beyond excellent! ! From the minute we walked in the door every detail was perfect!! We appreciate the integrity and customer care that we were extended. Customers f More

by jay_heidiHeidiyork
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jed Schmidt, Daniel Azel
Aug 16, 2022 -

Mercedes-Benz of Austin responded

Wow, what a spectacular review you have left for our team! We are smiling from ear to ear knowing that Jed and Daniel delivered an experience worth bragging about. They both work incredibly hard to leave each client with an impression like this, so we'll be sure to pass your kind words along to them! The next time you are in need of assistance, please let us know; we'll be here for you! Thank you so much and have a great day. :) -The Team at Mercedes-Benz of Austin

August 05, 2022

My service appointment was on time, my adviser called me a day before to confirm my appointment and also received me as soon I arrived at Mercedes Benz Austin, it was great deal. More

by Monta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Bustos, Jesse Ruiz, Dan Truong
Aug 17, 2022 -

Mercedes-Benz of Austin responded

Monta, thank you for the positive review! It's great to see that everything went well during your experience. We aim to exceed every client's expectations & deliver flawless experiences 100% of the time, so I am eager to know what we could have done better to earn that 5th star from you. Please contact me directly at Timothy.Shook@cagaustin.com so I can learn more about your visit & be of further assistance. Thank you again and I look forward to hearing from you soon! :) - Timothy Shook, COO

August 03, 2022

Loaner car ready on arrival, my car repaired and ready as initially quoted. Great job! Kleber did not disappoint. More

by Captainsheena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kleber
Aug 16, 2022 -

Mercedes-Benz of Austin responded

Captainsheena, thank you for providing us with the opportunity to deliver a fantastic service experience! We're so happy that you enjoyed everything and that Kleber really knocked it out of the park. We appreciate you taking a moment to leave this awesome review! :) - The Team at Mercedes-Benz of Austin

August 02, 2022

Recent visit to this dealership has met my needs for service and expectation on professional well put together shop. The waiting area is clean with a small shop for drinks and snacks which is great but More

by Shedisfull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Ladermann, Brian Smith, Luis Cuellar, Eddie Aguilar, Jesse Ruiz, Chris Hodgson, Dan Truong
Aug 17, 2022 -

Mercedes-Benz of Austin responded

Shedisfull, what a great review you have left for us! We appreciate you taking a moment to let us know how your experience went & we're glad to see that our service team was able to earn your endorsement. If there is anything you need assistance with in the future, please do not hesitate to let us know. Thanks so much and have a great rest of your day! :) - The Team at Mercedes-Benz of Austin

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