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Mercedes-Benz of Austin

Austin, TX

Overview
Reviews
Vehicles
4.6
1,317 Reviews
Call Dealership (512) 220-0940
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6757 Airport Blvd

Austin, TX

78752

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Showing 1,317 reviews

September 20, 2022

My experience with Mercedes Benz of Austin was very positive. The service was performed within the estimated time frame and we were supplied with a loaner for the duration. I would recommend Mercedes o More

by karl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Sep 21, 2022 -

Mercedes-Benz of Austin responded

Karl, it's wonderful to see that you enjoyed your experience here! Thank you so much for choosing us to be your favorite, and please let us know the next time we can assist. :) - The Team at Mercedes-Benz of Austin

September 18, 2022

Mercedes Benz of Austin has provided many years of quality customer service for my vehicle. More

by MBZ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Sep 20, 2022 -

Mercedes-Benz of Austin responded

MBZ, thank you for supporting us time and time again! It is always a pleasure to serve you and we look forward to welcoming you back again in the future. Have an awesome day! :) - The Team at Mercedes-Benz of Austin

September 17, 2022

Excellent daily communication about the status of my vehicle. Service took longer than I expected but was successful. More

by Rosemary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Sep 20, 2022 -

Mercedes-Benz of Austin responded

Rosemary, thank you for the supportive feedback! It's great to see that you were overall satisfied with everything we had to offer. In regards to the delay you experienced, we're sorry for the inconvenience this caused. Our team is trained to ensure that every vehicle is done to perfection prior to leaving our facility, which can cause extended wait times, especially if it's a busy day. We are always looking for ways to improve, so I will be sure to communicate this with my team so we can be better for your next visit. If there is anything else we could have done better during your experience, I would love to know! Please feel free to contact me directly at Jesse.Ruiz@mbofaustin.com. Thank you again and have a great day! :) - Jesse Ruiz, Service Manager

September 17, 2022

Nice work and nice service Fast and convenient Take care very good very hat Thanks Louis More

by hoanguct15
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Truong
Report | Print
Sep 20, 2022 -

Mercedes-Benz of Austin responded

Thank you for the positive feedback, Hoanguct15! We are constantly striving to deliver the best possible experiences to every client. :) - The Team at Mercedes-Benz of Austin

Sep 20, 2022 -

hoanguct15 responded

Very nice service give your 5 stars

September 16, 2022

Service was good, but not sure why it takes 2 days for an oil change. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Sep 20, 2022 -

Mercedes-Benz of Austin responded

Jim, thank you for your generous feedback! We appreciate the 5-star rating and are happy to see that you were overall satisfied with the services provided by our crew. It certainly should not take two days to complete an oil change, so reading that portion of your review is concerning to me. When you have a moment, would you mind reaching out to me directly so I can gather some additional information about this? My direct email address is Jesse.Ruiz@mbofaustin.com. Thank you again, and I hope to hear from you soon! :) - Jesse Ruiz, Service Manager

September 10, 2022

For the most part thought the service was professional & courteous keeping customer advised of stays. Would make suggestion concerning car wash…if you offer it and do it make sure you complete the job. Whee More

by Herkybird
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brayden Clark
Report | Print
Sep 12, 2022 -

Mercedes-Benz of Austin responded

Herkybird, thank you for your review! It's great to see that you were overall satisfied with the level of professionalism and care provided by our team. In regards to the car wash, we are sorry to hear that you experienced some issues with this. We always want our clients to enjoy every aspect of their visit, so please know that we will make sure this is addressed before your next visit. When you have a moment, I would love it if you contacted me directly at Jesse.Ruiz@mbofaustin.com if there is anything I can do to further assist with this. Thank you again and I hope to hear from you soon! :) - Jesse Ruiz, Service Manager

September 07, 2022

My experience is always a pleasant one. The service department took time to, explain what they were going to be doing to my vehicle. I'm very satisfied with the customer service. More

by elizabeth.a.davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Sep 07, 2022 -

elizabeth.a.davis responded

Thank you for doing quality work on my (car)baby.

September 04, 2022

Dan was very professional and awesome from the time he reached out to us and our service was completed in no time. More

by Bdolkids
Recommend Dealer
Yes
Employees Worked With
Dan Truong
Report | Print
Sep 06, 2022 -

Mercedes-Benz of Austin responded

Thank you for the raving review, Bdolkids! We are smiling from ear to ear knowing that Dan achieved our ultimate goal, which is to deliver impeccable client care from start to finish. Please let us know if you need assistance with anything down the road, we are always happy to help! :) - The Team at Mercedes-Benz of Austin

August 28, 2022

Wade is a true professional and exemplifies service. He is the primary reason I continue to do business with MB of Austin. More

by Victor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Aug 29, 2022 -

Mercedes-Benz of Austin responded

Victor, thank you for taking a moment to leave this kindhearted review for Wade! He will be so thrilled to read this wonderful feedback. Our team works tirelessly to deliver flawless experiences to every guest, so I would love to know what we could have done to earn that 5th star. At your convenience, please contact me directly at Jesse.Ruiz@mbofaustin.com so I can gain some additional feedback from you. Thank you again and I look forward to speaking with you soon! :) - Jesse Ruiz, Service Manager

August 26, 2022

Service was on time completed on time and was perfect. I am very satisfied with your service More

by Ashihad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Truong
Report | Print
Aug 26, 2022 -

Mercedes-Benz of Austin responded

Ashihad, that makes us so happy to hear! Thank you for taking a moment to come on here and leave us some positive feedback. We wouldn't be where we are today without awesome clients like you & we greatly appreciate you choosing us to assist! :) - The Team at Mercedes-Benz of Austin

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