Mercedes-Benz of Austin

Had a stressful experience with Mercedes Benz Austin. First let me say everyone was so friendly when speaking to them on the phone I started talking to one of the sales managers about a GLE350 they h First let me say everyone was so friendly when speaking to them on the phone I started talking to one of the sales managers about a GLE350 they had, that I wanted. The General Sales Manager asked him to work with me and said, they wanted my business. As I’m in Dallas, we struck a deal over the phone. I was always upfront that it would be around Feb 1st before I could actually come get the car. Even offered to pay part of the car to hold it Strangest part is they would never give me anything in writing. Their reasoning was “they didn’t want to be fodder for people using their quote to make deals elsewhere”. On Jan 31st I told them I was ready to come get the car the following morning. The sales manager said he wanted my business but raised the price $1800. Part was because he said my trade in depreciated in those 3 weeks … not sure where the other increase was because he wouldn’t tell me how he was getting to the new number. Seemed so bizarre. Saturday morning Feb 1st, I spoke the last time. Said I was ready for the car at the price we agreed. If not, I’d just get one comparable at the McKinney dealership here in the DFW area. Seemed like I had to chase him. He knew I wanted the car. Not sure, maybe he was calling my bluff I bought the new GLE a few hours later at the MB McKinney dealership Again, everyone in Austin was so nice on the phone, just a bizarre policy to not back their offer up in writing. I honestly felt it was unreasonable to expect me to drive over 200 miles to buy a car, without it. All of the MB dealers in the DFW area gave me written quotes. I’d love to talk to the GSM, JP, about their process of only verbal, nothing in writing. Question is how many remote customers are just walking away without saying this is the reason. It may be a good opportunity to rethink this. Maybe they really didn’t want my business. They clearly let this customer walk away, when I really wanted the car. Anyone else has had this same experience?? More

I bought used Lexus RX350 at Mercedes-Benz of Austin. Mike Barts was very polite person to communicate and trust. The Mercedes-Benz of Austin was honestly to me. Mike Barts was very polite person to communicate and trust. The Mercedes-Benz of Austin was honestly to me. More

Great job by the dealership and my sales person from the time we enter to when we left. time we enter to when we left. More

Excellent experience throughout! Ever since my first phone call, I was directed to sales manager, Jaden. He entrusted me to sales advisor Jordon, who is very courteous and we quickly Ever since my first phone call, I was directed to sales manager, Jaden. He entrusted me to sales advisor Jordon, who is very courteous and we quickly reached an agreement for the automobile I was interested in. The finance manager Caleb, was very helpful in obtaining for me very attractive finance terms and extended warranty. Finally, I was recommended Montway Transport for the delivery. I am hoping this last stage is just as good. Thanks to all! More

Very polite, efficient care. Was kept updated and given clear explanations for all the services provided. Was kept updated and given clear explanations for all the services provided. More

I have serviced my car for several yrs at MB, Airport Blvd and they have always done a great job on my car which is 12 yrs old. George Montoya has been my service contact and has always been very courteo Blvd and they have always done a great job on my car which is 12 yrs old. George Montoya has been my service contact and has always been very courteous and helpful. Their waiting area is great and they provide great coffee and chocolate..The Uber service is great. More

I had an exceptional experience at Mercedes-Benz service! My car’s engine light had been on for weeks, and after trying other repair shops to save money—without resolution—I decided to visit Mercedes-Benz as My car’s engine light had been on for weeks, and after trying other repair shops to save money—without resolution—I decided to visit Mercedes-Benz as a walk-in. Brian welcomed me without hesitation and immediately took action. Right before him, there was another gentleman outside who connected me to Brian, who was also kind. The process was so smooth and easy. They even sent me a detailed video showing my car’s diagnostics, the parts they were going to use, and even pointed out exactly where the issue was located under the hood. Brian’s communication was excellent; he kept me updated every step of the way and prioritized my car to ensure I could make it home for Thanksgiving the next morning. They also went above and beyond by arranging transportation for me after dropping off my vehicle and when it was ready for pickup. The difference in service compared to other places was clear—I felt valued and prioritized. My car now drives incredibly smoothly, and they did a quick car wash, upgraded the software, and took care of a few additional details. Thanks to Brian and the team, I made it home for Thanksgiving feeling safe and blessed. Highly recommend this location for their top-notch service, professionalism, and care! More

Jay was awesome! He was very helpful throughout the process and made my car buying experience very easy. I will definitely be back in the future when shopping for my He was very helpful throughout the process and made my car buying experience very easy. I will definitely be back in the future when shopping for my next vehicle thanks to Jay. More

My service advisor Brian Smith is the BEST. Professional, kind, and takes time to explain about the service. I told my friend Linda about Brian and she like him so much, now he is Linda's serv Professional, kind, and takes time to explain about the service. I told my friend Linda about Brian and she like him so much, now he is Linda's service advisor. More