Mercedes-Benz of Austin

OMG there are not enough positive things I can say about my experiences with Mercedes-Benz of Austin! They are locally owned and it shows. They care about every customer and treat them as though each person my experiences with Mercedes-Benz of Austin! They are locally owned and it shows. They care about every customer and treat them as though each person is about to buy the most expensive car on the lot. They really CARE!!! I wish this company had a training program and trained every company in the NATION, no WORLD, no UNIVERSE (hee hee) how to treat each other. They are not just nice - they are genuine. They are not just polite or professional, they look for real world solutions for real world issues and are 100% human through it all. They do not candy coat or placate they solve, they find, they create. They work as a team to really help and I have not met one person here who deviates from that standard. Inspiring! More

From start to finish, my experience with Mercedes-Benz of Austin was absolutely outstanding. This was my very first Mercedes, and the entire process was so exceptional that I can’t even imagine buying a car Austin was absolutely outstanding. This was my very first Mercedes, and the entire process was so exceptional that I can’t even imagine buying a car from anywhere else in the future. I had the pleasure of working directly with Tony Shine, and it was as if he instinctively knew exactly what car I needed — and he was spot on. When I arrived, my perfect C-300 was waiting for me in the showroom, ready to drive home. I love my new car so much that even my commute to and from work has become something I genuinely look forward to. The lovely sales consultant, Drea, made the experience even better by walking me through all of the amazing features and showing me exactly how they worked — she got me truly excited about owning this car. The follow-up from both Tony and Drea after the sale made it clear that their care doesn’t stop once you drive off the lot. The financing process was fast, efficient, and refreshingly pressure-free. There were no unnecessary add-ons pushed, no hard sells — just straightforward, professional service from start to finish. Mercedes-Benz of Austin has delivered true first-class service in every way. Between the warm, knowledgeable staff, the seamless buying process, and the personal attention to my needs, they have absolutely earned a customer for life. More

I always have a great experience with my service advisor, Brian Smith, at Mercedes-Benz. His service is consistently exceptional, reliable, responsive, and truly top-notch. Brian is always professional, atte Brian Smith, at Mercedes-Benz. His service is consistently exceptional, reliable, responsive, and truly top-notch. Brian is always professional, attentive, and goes above and beyond to make sure everything is taken care of. I have complete trust in him and wouldn’t take my car anywhere else. Highly recommend! More

This is my second time meeting with Eddie Aguilar , he is very polite, efficient care. I was updated and given clear explanations for all the services provided. very polite, efficient care. I was updated and given clear explanations for all the services provided. More

WC Wright, Thank you for your patience and time with a difficult person like me! This is my second vehicle I purchase with your help! I am Very Happy with the outcome and with my 1st Electric Vehicle whic difficult person like me! This is my second vehicle I purchase with your help! I am Very Happy with the outcome and with my 1st Electric Vehicle which so far so good… I luv it! Can’t wait to see You WC in 2 years for the Next One! More

This experience with purchasing a vehicle was the smoothest transaction ever! Our.salesman Jay West was phenomenal. He wasn't pushy like most salesmen and he was honest with us. Our finance officer smoothest transaction ever! Our.salesman Jay West was phenomenal. He wasn't pushy like most salesmen and he was honest with us. Our finance officer was very nice as well. More

Julian was amazing . i have worked with him twice now and he always takes time to explain everything detaily and he updates me on everything i have worked with him twice now and he always takes time to explain everything detaily and he updates me on everything More

Iselda was amazing with her continuing updates on my vehicle. Made my service call very easy vehicle. Made my service call very easy More

I recently purchased a Mercedes-Benz from Mike Bartz and R.K. Johnston. I couldn’t be happier with the entire experience. From the moment I walked in, Mike made me feel welcomed and completely taken care o R.K. Johnston. I couldn’t be happier with the entire experience. From the moment I walked in, Mike made me feel welcomed and completely taken care of. He was knowledgeable, professional, and genuinely enthusiastic about helping me find the perfect vehicle. What stood out the most was his incredible customer service. Mike went above and beyond to answer all my questions, explain every detail, and ensure I felt confident in my purchase. No pressure, no gimmicks, just honest advice and a smooth, stress-free process from start to finish. Thanks to Mike and R.K. Johnston, I’m now driving the car of my dreams, and the whole experience was nothing short of exceptional. If you’re in the market for a Mercedes-Benz E 350W, do yourself a favor and ask for Mike Bartz. You won’t be disappointed! More