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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.7
732 Reviews
Call Dealership (706) 860-1111
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3061 Washington Rd

Augusta, GA

30907

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Showing 732 reviews

August 14, 2025

I had an appointment and after being there for over 2 hours I asked my service advisor what’s going on. He then informed me that it’s first come first serve on the weekend. If I had known that I would no More

by Smurf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Thompson
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Aug 17, 2025 -

Mercedes-Benz of Augusta responded

We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further, please don't hesitate to reach out to me.    Tyrone Price, Service Manager Mercedes-Benz of Augusta | tprice@mbofaugusta.com | (706)860-1111

August 14, 2025

Marcus was a stellar service consultant and was impressively knowledgeable!!!! Was an amazing experience and I plan on returning again for my service! More

by TLN4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
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Aug 16, 2025 -

Mercedes-Benz of Augusta responded

Hi, we're happy you found Marcus to be so supportive during your experience here at Mercedes-Benz of Augusta. Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2025

Great service and Zack was and always has been an amazing service writer. Very polite and very knowledgeable. More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Aug 15, 2025 -

Mercedes-Benz of Augusta responded

Hi Joseph, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. Please don't hesitate to reach out if there's anything additional we can do for you.

August 09, 2025

Ryan in service constantly delivers exceptional service knowledgeable, courteous, and truly customer-focused every time. More

by The Wrightkey Properties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Print
Aug 10, 2025 -

Mercedes-Benz of Augusta responded

Hello, thank you for your kind review; we are happy to pass along your comments to Ryan here at Mercedes-Benz of Augusta! Thank you, and have a fantastic day!

August 06, 2025

Great service, the service personnel keeps you informed. Will be going back great service all the time More

by csimes4321@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Print
Aug 10, 2025 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 06, 2025

This is the second time now that they have done service on a brand new E class and both times they have left me with large scratches at least 20 inches long gouged into the brand new paint job. This is tot More

by Mrs Sample
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyrone Price second assistant
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Aug 07, 2025 -

Mercedes-Benz of Augusta responded

Thank you for taking the time to speak with us directly over your recent concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me.  Tyrone Price, Service Manager Mercedes-Benz of Augusta | tprice@mbofaugusta.com | (706)860-1111

Aug 08, 2025 -

Mrs Sample responded

In response to the initial review, I visited the Mercedes dealer and was greeted by a highly professional manager, Mr. Parker. Mr. Parker promptly and professionally resolved the issue. The scratches were removed and buffed out, leaving subtle buff marks. While I believe these marks can also be buffed out, the scratches and gouges have been eliminated. I was pleased to observe the dealership’s prompt response to my request to protect my vehicle and regain my trust. Mercedes-Benz has consistently been a reputable and sophisticated brand, and their commitment to maintaining high standards of perfection is evident. I express my gratitude to Mercedes-Benz for their assistance in this matter.

August 06, 2025

Marcus was efficient and polite. He explained everything to me. Yuron transported me to and from dealership expertly and politely. More

by Mckmod127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus and Yuron
Print
Aug 10, 2025 -

Mercedes-Benz of Augusta responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

August 02, 2025

Any service takes all day, too long. I bought my vehicle in to have a tire replaced. My appointment was at 8:15 a.m. It was finished at 2: 15 p.m. My plans was xxxx for the day. More

by Tamika227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Print
Aug 04, 2025 -

Mercedes-Benz of Augusta responded

Thank you for your feedback. We regret that your recent service visit did not meet expectations and sincerely apologize for the extended wait time. Our goal is to provide timely, high-quality service, and we appreciate you bringing this to our attention. We're committed to making improvements and hope to provide a better experience during your next visit. If you would like to discuss your concerns further, please dont hesitate to reach out to me directly. Tyrone Price;, Service Manager Mercedes-Benz of Augusta | tprice@mbofaugusta.com | (706)860-1111

July 31, 2025

Cory and Tyrone were very good in my service visit. I WILL be back. Thanks. More

by Psmith0075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory and Tyrone
Print
Aug 03, 2025 -

Mercedes-Benz of Augusta responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Aug 03, 2025 -

Psmith0075 responded

Corey and Tyrone were Great. I will recommend your Dearlership anytime. But you detail guys were not so good. They didn’t wash the back wheels on my car and bugs were still on the front bumper and hood. Truth.

July 30, 2025

Rashod King was great to work with. Answered all our questions, made suggestions where appropriate and easily guided us through purchase. Dealer without issue met our price needs. More

by clwforepar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rashod King
Print
Aug 01, 2025 -

Mercedes-Benz of Augusta responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. If you have any further questions, please give us a call. We're always happy to help!

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