Mercedes-Benz of Atlantic City - Service Center

Yearly maintenance I am surprised that Mercedes doesn’t clean the car when serviced(in&outside. My husbsnd’s’lincoln is always done on his service .Also, my prior car,Ja I am surprised that Mercedes doesn’t clean the car when serviced(in&outside. My husbsnd’s’lincoln is always done on his service .Also, my prior car,Jaguar had the same policy. Tina is a delight to work with.i More

Great service I had my car towed to the dealership, and they found the problem and fixed. I’m very satisfied with the service at the Mercedes dealership. I had my car towed to the dealership, and they found the problem and fixed. I’m very satisfied with the service at the Mercedes dealership. More

Always fast and professional service. Service is always completed as promised. The people who work in the service department get you in and out in not time. They also always keep you up to Service is always completed as promised. The people who work in the service department get you in and out in not time. They also always keep you up to date with the work being done and with any additional recommendations to keep you driving safe. More

Excellent service The service on my Mercedes was completed on time and the advisor, Tina was very helpful. I was also given a loaner. A great experience. The service on my Mercedes was completed on time and the advisor, Tina was very helpful. I was also given a loaner. A great experience. More

80000 mile check up I can always depend on Atlantic City Mercedes doing an excellent job on my car. They make it as convenient as possible for me. I am always able to get I can always depend on Atlantic City Mercedes doing an excellent job on my car. They make it as convenient as possible for me. I am always able to get a loaner. They text me with updates, which I appreciate. More

Service Went to mercedes atlantic city with no appointment but, still demon from the front desk service center accommodate me and have my car needs done. Went to mercedes atlantic city with no appointment but, still demon from the front desk service center accommodate me and have my car needs done. More

Awesome I like how the service tech as so friendly esp Tina!!they get u in fast & out fast. A pleasure doing business with them thank you I like how the service tech as so friendly esp Tina!!they get u in fast & out fast. A pleasure doing business with them thank you More

A friendly and comfortable environment I feel the coustomer service was A plus and my wife and I were treated in a courteous and polite manner. Kevin took the time to look for the best qual I feel the coustomer service was A plus and my wife and I were treated in a courteous and polite manner. Kevin took the time to look for the best quality tires thats more suitable for our vehicle along with note of recommendations. Sales man Darrel whom assisted me when I was shopping for a vehicle a few months prior remembered me and greeted my wife and I offering us beverages and his assistance for our future vehicle perchase. He remembered our to children that accompanied me to the dealership when test driving a vehicle. My wife and I had a comfortable wait while our vehicle was being serviced. More

They Aim for Service Excellence!! The dealership sales and service personnel are top notch. They are extremely honest and do not oversell vehicles or services. We recommend this deal The dealership sales and service personnel are top notch. They are extremely honest and do not oversell vehicles or services. We recommend this dealership to everyone because of the great experiences we have had. More

Major engine repair After finding out my vehicle needed a $12000 engine repair I was upset and shocked. AC mercedes told me I had an internal oil leak which affected elec After finding out my vehicle needed a $12000 engine repair I was upset and shocked. AC mercedes told me I had an internal oil leak which affected electrical components. I was about 4 weeks out of my CPO warranty, they honored my warranty as they should have. Especially since my vehicle didn't alert me with any engine lights, nothing. I had an oil change about a month or 2 prior could this have been detected then?? No one at Mercedes mentioned this..They had my vehicle for about 1 1/2 to 2 weeks and provided a loaner vehicle. Within a weeks time I noticed my radio was working intermittently so I called into service extremely annoyed. Since I knew there were electric issues I was extremely concerned wat else is still wrong? What else did they miss? Since my vehicle wont tell me there's an issue. My radio had zero issues before bringing it into mercedes for this major repair. I spoke to Bill Sparks in service, he told me they could get me in 5 days from now , that it wasn't an emergency, and its ONLY my radio.. and they didn't have a loaner til then. I told him that didn't work for me that my schedule was busy and that day or next was best. He wouldn't accommodate me. I wasn't happy considering my recent repairs were such a huge stress and inconvenience. We went in circles for a few minutes about why they couldn't accommodate me. I was telling Bill Sparks I'm a single woman Im nervous and no longer feel safe in this vehicle. I couldn't believe what happened next...Bill Sparks actually laughed at me..the mercedes employee laughed at their customer because I was upset and because Im a woman! Would Bill Sparks have treated a man this way? Laughed at a man? I doubt it. I ended the conversation since Bill Sparks was disrespectful. I called back to speak with a mgr ( sales mgr) I don't recall his name, who acknowledged and apologized for Bills behavior. I asked him if Bill Sparks was trained to treat his customers this way, maybe Bill Sparks was wrongly placed and shouldn't work directly with customers. He didn't say much about that just that he was sorry for how Bill Sparks treated me. Why would you keep an employee at a high end vehicle dealership with this kind of attitudes towards women customers?! So here I am waiting 5 days after them having my car for major repairs..they should have done the right thing and got my vehicle back in right away..and they didn't! I tried to talk with GM Michael Liss but couldn't reach him... More