Mercedes-Benz of Atlantic City - Service Center

Major engine repair After finding out my vehicle needed a $12000 engine repair I was upset and shocked. AC mercedes told me I had an internal oil leak which affected elec After finding out my vehicle needed a $12000 engine repair I was upset and shocked. AC mercedes told me I had an internal oil leak which affected electrical components. I was about 4 weeks out of my CPO warranty, they honored my warranty as they should have. Especially since my vehicle didn't alert me with any engine lights, nothing. I had an oil change about a month or 2 prior could this have been detected then?? No one at Mercedes mentioned this..They had my vehicle for about 1 1/2 to 2 weeks and provided a loaner vehicle. Within a weeks time I noticed my radio was working intermittently so I called into service extremely annoyed. Since I knew there were electric issues I was extremely concerned wat else is still wrong? What else did they miss? Since my vehicle wont tell me there's an issue. My radio had zero issues before bringing it into mercedes for this major repair. I spoke to Bill Sparks in service, he told me they could get me in 5 days from now , that it wasn't an emergency, and its ONLY my radio.. and they didn't have a loaner til then. I told him that didn't work for me that my schedule was busy and that day or next was best. He wouldn't accommodate me. I wasn't happy considering my recent repairs were such a huge stress and inconvenience. We went in circles for a few minutes about why they couldn't accommodate me. I was telling Bill Sparks I'm a single woman Im nervous and no longer feel safe in this vehicle. I couldn't believe what happened next...Bill Sparks actually laughed at me..the mercedes employee laughed at their customer because I was upset and because Im a woman! Would Bill Sparks have treated a man this way? Laughed at a man? I doubt it. I ended the conversation since Bill Sparks was disrespectful. I called back to speak with a mgr ( sales mgr) I don't recall his name, who acknowledged and apologized for Bills behavior. I asked him if Bill Sparks was trained to treat his customers this way, maybe Bill Sparks was wrongly placed and shouldn't work directly with customers. He didn't say much about that just that he was sorry for how Bill Sparks treated me. Why would you keep an employee at a high end vehicle dealership with this kind of attitudes towards women customers?! So here I am waiting 5 days after them having my car for major repairs..they should have done the right thing and got my vehicle back in right away..and they didn't! I tried to talk with GM Michael Liss but couldn't reach him... More

2nd visit The mechanics are horrible! They leave your car a mess and don’t replace items correctly. They broke my sun roof the first time and then didn’t put The mechanics are horrible! They leave your car a mess and don’t replace items correctly. They broke my sun roof the first time and then didn’t put My seat back together on the second visit. The counter people and sales personnel are awesome...not the mechanics. More

Responsive and professional Service Center personnel were responsive, courteous and professional. Vehicle was in for airbag recall. Loaner car was made available and work was com Service Center personnel were responsive, courteous and professional. Vehicle was in for airbag recall. Loaner car was made available and work was completed in less than one day. Complete inspection done with documented results and no pressure for additional service. More

Roadside service They priovided a loaner roadside, when my car tire was torn, and took my car to dealership, very valuable service. I am a doctor and needed a service They priovided a loaner roadside, when my car tire was torn, and took my car to dealership, very valuable service. I am a doctor and needed a service right away because I was on call . It took 1.5 hours for them to get there with few phone calls but they got there! More

Great Service The service representative always keeps you informed about the service of your car. Very attentive and professional. Great job! Always courteous and i The service representative always keeps you informed about the service of your car. Very attentive and professional. Great job! Always courteous and insures that you receive a loaner if needed. More

Service Talking about this service!! It was only about getting blind spot assist is inoperative!!! It was just needed software upgrade!! I had loaner setup an Talking about this service!! It was only about getting blind spot assist is inoperative!!! It was just needed software upgrade!! I had loaner setup and everything was work out very well!! More

Accomplished what my other dealer could not. Repaired the problem at once. I will continue to be a client of M-B of Atlantic City Repaired the problem at once. I will continue to be a client of M-B of Atlantic City More

Nicely done! Check in was efficient, service writer was clear about the work to be done and what was and was not covered by warranty. Work was completed in the amo Check in was efficient, service writer was clear about the work to be done and what was and was not covered by warranty. Work was completed in the amount of time estimated and cost was within the range estimated. All told, I was very happy with the service appointment More

10,000 mile service Great overall experience however the guy at the podium outside had no personality! I waited for my car and it didn’t take long at all. I love my car Great overall experience however the guy at the podium outside had no personality! I waited for my car and it didn’t take long at all. I love my car ! More

Tire problems Showed up late on a Saturday and Kevin was great. Needed two new tires and he was able to go through the prior paperwork at another dealer to make su Showed up late on a Saturday and Kevin was great. Needed two new tires and he was able to go through the prior paperwork at another dealer to make sure I was under warranty. Great experience. More