Mercedes-Benz of Atlantic City - Service Center

Poor service Original contact was good Had airbag recall done. When I picked up the vehicle all SRS indicators were illuminated Received a follow up to text or Original contact was good Had airbag recall done. When I picked up the vehicle all SRS indicators were illuminated Received a follow up to text or email if any issues I did text twice to ask why 2 airbag warning lights were still on. Never got a response I was suggested many other services but never received an explanation why SRS lights were still on. Finally my wife called and asked They said lights were still illuminated most likely because of another SRS issue. If they suggested so many other services why would u not Explain or offer service to fix any other SRS issues. This was also my first and last service with Mercedes service Don’t ask for feedback and then do not respond. Is this Mercedes? Or Hyundai ? Not goo 🤔 More

Quick and Professional Damon Lewis was professional and thoughtful. He gave me an analysis within an hour reviewed what was needed and completed the work in a timely manner Damon Lewis was professional and thoughtful. He gave me an analysis within an hour reviewed what was needed and completed the work in a timely manner. More

Had a slow leak in my tire. I had a slow leak in my tire, so I stopped in to see if the service department could take a look at it. I spoke with Tina Lachina and she said they w I had a slow leak in my tire, so I stopped in to see if the service department could take a look at it. I spoke with Tina Lachina and she said they would take a look at it. Minutes later they assessed the problem as a screw in the sidewall and said the tire would have to be replaced. I said okay and they replaced it and I was on my way. Fast and great service. More

good service and fast. keep up good work!i think I'm going to recommend to all my friends .and i will coming back to visit!thank you you all! keep up good work!i think I'm going to recommend to all my friends .and i will coming back to visit!thank you you all! More

Outstanding service & dealership Experience is 100% customer focused, from the first call in, to drop off, active communication of work needed/being done and finally pick-up - all eas Experience is 100% customer focused, from the first call in, to drop off, active communication of work needed/being done and finally pick-up - all easy. And the team is friendly, exceptionally knowledgeable and really cares about you. More

Outstanding service Best dealership I have dealt with. Joe Z my salesman is outstanding and I will forever stick with Mercedes and have Joe as my point contact Best dealership I have dealt with. Joe Z my salesman is outstanding and I will forever stick with Mercedes and have Joe as my point contact More

Tina is very thorough and attentive Tina Lachina is very thorough and attentive and efficient. She kept me informed throughout the entire process and was always available to answe my que Tina Lachina is very thorough and attentive and efficient. She kept me informed throughout the entire process and was always available to answe my questions More

Attentive- communicative - helpfull Impeccable service and honest direction - all of my communication with Kevin has always been above board and helpful. He even touched up a small chip Impeccable service and honest direction - all of my communication with Kevin has always been above board and helpful. He even touched up a small chip in the paint for me More

Repair Great communication with what was going on with my car. Wish I was offered a loaner car since my car was there a while and had to go to work. But the Great communication with what was going on with my car. Wish I was offered a loaner car since my car was there a while and had to go to work. But the service was great More

First and Last Mercedes Benz Had a problem with the service department. Met with General Manager Michael Liss and was told he would investigate and get back to me. He never got Had a problem with the service department. Met with General Manager Michael Liss and was told he would investigate and get back to me. He never got back to me. Hold onto your wallet too. Service will try to sell you things you may not really need while the car is in the shop. Make sure you are aware of the difference between bent wheels and wheels which may no longer be true. They will tell you all four of your wheels are bent when that may not be true. My SLK has a known problem with rear tire wear but the dealer tried to blame it on me. My first and last Mercedes Benz! Do your homework before dealing with this dealership and ask for proof of whatever they tell you. This dealership is owned by Park Avenue Motor Group. Mercedes Benz Corporate and Customer Care are there for the benefit of the Independent Dealership, not the Customer! More