Mercedes-Benz of Atlantic City

Rude and shady hidden fees Darnell, our initial salesman, was exceptionally kind and took good care of us. Unfortunately once we said we would like to discuss purchasing the ca Darnell, our initial salesman, was exceptionally kind and took good care of us. Unfortunately once we said we would like to discuss purchasing the car, we got handed off to Darren (who it turns out isn't even a salesman). He seemed fine at first, did the usual keep you there waiting forever while he talks to his manager multiple times even though Darnell had promised that we wouldn't be playing that game. After a couple hours, he returned and very rudely told me that their price is fixed and they can't budge. I don't know if it was a negotiation tactic but it seemed like he was somehow trying to intimidate me and wasn't well received, especially since his last words about my offer was "I think we can work with that". His manager came out, I forget his name, and he acted like I was a huge inconvenience trying to buy a car and then sarcastically insinuated that I was lying that I had never traded a car in before. We eventually agreed to buy the car and when I came to sign for it, found that the purchase price was incorrect on the documents. He apologized and I'm sure it was a simple error but things like that shouldn't happen. I then noticed the registration fees were higher than I expected and asked to be provided with a breakdown of them. Turns out since I was registering out of state, they hired a third party company to do the paperwork without disclosing to me that it costs $135, and had it hidden in the registration fees. If I hadn't asked for the breakdown I never would have known. The service department had replaced two of the tires when they took it on trade but left the front two nearly bald. Once I brought it up, the salesman checked it out and his words were "you're right, they're pretty bad". C'mon service dept, you can do better than that! I received a text a few days after purchase from Tina Lachina where she asked if I was satisfied and said that "your complete satisfaction is most important to me". I replied that I had a negative experience. I never heard back from her. Overall it was a terrible experience and I don't recommend anyone purchase a used car here. Maybe you'll be treated well if you buy a new Mercedes but I felt like I was thrown to the side since a purchased another brand pre-owned. More

Everything was wonderful on my last visit to the dealer. Thank you very much.. I would highly recommend Atlantic City Mercedes Benz dealer to all my friends.. Thank you very much.. I would highly recommend Atlantic City Mercedes Benz dealer to all my friends.. More

Wow so many words I could use to show my appreciation to the kind and warm staff here at the Atlantic City Mercedes so warm and so welcoming everyone you meet makes you feel like you’re truly family to them the kind and warm staff here at the Atlantic City Mercedes so warm and so welcoming everyone you meet makes you feel like you’re truly family to them I really appreciate that looking forward to seeing you guys again More

Annual service and fix of a rattle Great facility and terrific service and Tina Lachina is always very helpful. The facility is very modern and I like the loaner car program. Also the c Great facility and terrific service and Tina Lachina is always very helpful. The facility is very modern and I like the loaner car program. Also the car comes out of service clean. More

Easy to work with and very agreeable. This is the third time I bought a car From this dealership and will certainly go back again third time I bought a car From this dealership and will certainly go back again More

Great service every time! Very fast and reasonable, My car always comes back freshly washed and cleaned. Also a free loaner car always provided if necessary. Thank you!! car always comes back freshly washed and cleaned. Also a free loaner car always provided if necessary. Thank you!! More

There are Large selections from different models, and they have great service.the salesperson are patient, and it is a pleasure to visit and shop from there. they have great service.the salesperson are patient, and it is a pleasure to visit and shop from there. More