Mercedes-Benz of Atlantic City

I needed the low beam driver’s side headlight repaired. The service manager greeted me promptly. He asked questions about my needed repair. He was courteous and made me feel respected. My situation was reso The service manager greeted me promptly. He asked questions about my needed repair. He was courteous and made me feel respected. My situation was resolved. More

Mark was quick to call me back which was important to me. Mark gave me a phone number for roadside service and although they did take a long time to get to me, he was a nice guy. Mark gave me a phone number for roadside service and although they did take a long time to get to me, he was a nice guy. More

Pleasant While my car was being serviced, a driver drove me to a restaurant for lunch. Thank you. The car was serviced in a reasonable amount of time. A re While my car was being serviced, a driver drove me to a restaurant for lunch. Thank you. The car was serviced in a reasonable amount of time. A recall was also worked on. More

Warranty Service Recently I started experiencing a groaning & squeaking sound coming from the right front of my S 550. I called for service late in the afternoon and Recently I started experiencing a groaning & squeaking sound coming from the right front of my S 550. I called for service late in the afternoon and was delighted when I was told to bring my car in the next morning. They found that the lower control arm needed to be replaced, which they did along with a full wheel alignment. I can't tell you how delighted I am with how much quieter it and how much smoother it rides now. And the best part is that it was completely covered under the MB Extended Warranty I had purchased when I bought my car. More

Good Service Kevin is always accomidating in the service department. We also worked with Jon in sales and he was very informative and also well versed with info a Kevin is always accomidating in the service department. We also worked with Jon in sales and he was very informative and also well versed with info about the car we test drove. More

Very good Work was done in timely fashion. Loaner car was experience was good. Communication was clear timely and responsive. Will not hesitate to go back for s Work was done in timely fashion. Loaner car was experience was good. Communication was clear timely and responsive. Will not hesitate to go back for service More

Excellent service They’re very friendly. Mr Kevin was explain me all I need to fix about my car. I went for change oil but mr Kevin inspect everything what I need to ch They’re very friendly. Mr Kevin was explain me all I need to fix about my car. I went for change oil but mr Kevin inspect everything what I need to change. That’s I like. More

Good customer service but have some concerned Good customer service upon buying a car but after that some issues i would like to bring up!!! 1: car wasn’t detailed clean i spoke to the sales pers Good customer service upon buying a car but after that some issues i would like to bring up!!! 1: car wasn’t detailed clean i spoke to the sales person he said they will be able to clean it. 2: after1.5 week of buying a car, the driver side front door started making noise!! So i have to run down to dealer to show them the issue!! They told me that i have to schedule appointment to fix it!! We schedule it for fixing the issue. 3: here is the fixing day, i spend half a day at the dealership since 10-2:30 they fix the issue! After 15-20 minute new sign comes up saying blind spot assist is not working!!! So i have to go back to show them!! Again they took almost 2 hrs!!! When i get home i got call from dealership that technician forget to put logo on to the grill!! So i told them i will come back but they told me service centre is closing soon and i have to come next day!! Next day i went there in the morning and they finally fix it! I am here writing all this because the experiance that i had it which should’nt have happened!! I received apology from a sales person ryan who helped me in all this but i really would like to let upper management aware and also there should be some customer relationship recovery or something like compensation!!!! I do not expect but they should have some courtesy to offer!!! For better customer service!!! More

Good people, good service Tina in Service and Mark, Manager of Sevice Department provided good , friendly, professional service to me and my 2012 Mercedes S350 car. They were Tina in Service and Mark, Manager of Sevice Department provided good , friendly, professional service to me and my 2012 Mercedes S350 car. They were very patient to me and my car as well. More

Disappointed I just moved to Atlantic City from Palm Beach, FL and was disappointed with the customer service from the minute I drove into the the service garage. I just moved to Atlantic City from Palm Beach, FL and was disappointed with the customer service from the minute I drove into the the service garage. The man that was suppose to greet you just stared at me until I parked and got out of my car to ask for help. The entrance was also empty except for another man who just dropped his car off to be washed. I explained that my front tire was very low and that we just drove up from FL. He went to get another employee to help us. This is when Damon Lewis walked out and made me never want to come to a Mercedes dealership again. In a condescending tone he talked to me and my husband like we were 10 years old and knew nothing about cars. He said "well if your tire is low then you probably have a nail in it" then there was a very long awkward pause with him just staring at us until I said, "Okay thank you, would you have time today to look at it?" He then took us inside and said he would have someone look at it as if he was in the middle of something before and we were interrupting him. The whole interaction with him, he acted like he was doing us a favor by helping us. He told us that if there is a nail in the tire it will have to be changed and that because it is a run flat it can not be patched and if i don't believe him I can look it up. I shouldn't have to look it up! I want to feel like the sales person I'm dealing with is knowledgeable and giving me good information that makes me feel comfortable and not scamming me. My husband was upset and told me he didn't trust him and we should leave. I asked Damon to please check the tire since we were already there. While we were waiting we talked with other customers in the lobby and they all said this dealership has the worst customer service and everyone is rude. They said it used to be better before the manager that was a lady (don't remember her name) left. Damon came back and said "there's a screw in your tire, it needs to be replaced, do you want us to do it?" I said I would like to get a price first before making that decision. He rolled his eyes and walked back to the computer. After he quoted us I asked him to give us a minute to talk about it. At this point we already made up our mind we would not get the service done there. I have been to Mercedes dealerships in Florida, Michigan, New York and have never been around such rude and miserable people. My job transferred here me here to help open the Hard Rock in AC and all I keep hearing when I say people are rude and look miserable is "Welcome to Atlantic City, that's how it is here" Maybe that is just how people are here but I would hope you would hold yourself to a higher standard since you are in the luxury car business. My lease is up next month and my plan was to lease a new car once I got here but to have to deal with that service for the next 3 years would be insane. We ended up taking our car to a family owned tire place down the street to get a new tire. We paid close to what you quoted but the service was so much better. We were greeted when we walked in, offered water, and not given the run a around. The owner was even talking with us about his time in FL and made us feel more comfortable. While we were waiting, two Mercedes pulled up which I recognized the people we talked to in your dealership about the bad service. I overheard them say they just came from Mercedes and felt they were getting scammed. I am not looking for anything (I promise) I read these reviews all day long at work and know most of them are false or just angry people looking for something. Maybe he was just having a bad day but I love my car and do not want to switch to something else or have to drive to Cherry Hill. I will stop by again to look at a new lease in a few weeks and hope my experience will be more inviting. More