Mercedes-Benz of Atlanta South

Amazing! I am so happy with my new purchase & my buying experience was amazing. My representative was very knowledgeable and courteous and I walked out a happy I am so happy with my new purchase & my buying experience was amazing. My representative was very knowledgeable and courteous and I walked out a happy Benz customer. More

Failing to disclose information Information was hidden and not provided to me regarding the purchase of the vehicle I leased for four years. I received an unexpected bill for the le Information was hidden and not provided to me regarding the purchase of the vehicle I leased for four years. I received an unexpected bill for the lease after I purchased the car. More

My sale person was awesome. Robert Holly. I was very pleased with my sales person .Robert Hilly and the G M was very nice. Came and spoke with me. To see if I was happy with the car a was l I was very pleased with my sales person .Robert Hilly and the G M was very nice. Came and spoke with me. To see if I was happy with the car a was looking at. And if there was anything he could do He is a very nice man. The financing manger was nice also. It was an over all very nice experience. I will tell anyone who ask where did I Purchase my car ? I would tell them to go to Atlanta South Mercedes Benz More

poor service from service manager My car seat started to turn a little yellow thru no fault of mines.mostly drive it to church on the weekend.I took it in and showed it to one of the My car seat started to turn a little yellow thru no fault of mines.mostly drive it to church on the weekend.I took it in and showed it to one of the salesman. he stated they needed to be replaced.I was given a date to return.I was suppose to get a rental car and drop mines of. ended up there for 4 hours. they never fixed car took it to the back tried to clean the seat. nothing happened. took pictures suppose to send to corporate over a month ago.bunch of bull. If i ever get seats change I refuse to go back to this dealer for anything.. so please beware before you take your car in. I hate this place. More

Stay Away From Kelly Thomley In all of my 56 years, I have never met a more dishonest service writer. I purchased my Benz there, wonderful sales team. However once I encountered K In all of my 56 years, I have never met a more dishonest service writer. I purchased my Benz there, wonderful sales team. However once I encountered Kelly Thomley and his influence over the mechanics, I will never return for service nor will I ever recommend them! More

The most dishonest and unprofessional car salesmen I've seen Buyer Beware. I wouldn't even give them a 1 star. I went to just "look" at cars. I test drove 2 vehicles before deciding that I would get a used 2016 Buyer Beware. I wouldn't even give them a 1 star. I went to just "look" at cars. I test drove 2 vehicles before deciding that I would get a used 2016 vehicle with low miles. It was a Saturday and I know that I wanted to use my bank to purchase the loan. Sharon Freeman, my sales person, says, "We have to just run your credit one time to hold the vehicle." I waited for about an hour before she comes back in her office to tell me that "Capital One financed me at a higher interest rate than my credit union." While I thought they ran my credit only through Capital One, (and they weren't even supposed to do that), they had run my credit to over 8 different loan companies. While sitting down with Kelly Stapleton, finance manager, she tells me that Wells Fargo financed me and to sign the paperwork and bring back a letter of certification from my credit union. I did not take possession of this vehicle on that day because I needed to get it checked out before buying it and specifically told Sharon to only run my credit ONE TIME! Because of them, my FICO scores have decreased by more than 10 points. My FICO score did range from 756-789, and there is no reason for my credit to have be run like it did, especially when I gave very specific instructions to both Sharon Freeman and Chris, in finance. The staff at Mercedes Benz of South Atlanta are all liars and do not do what they are supposed to do. They then offered to pay the first 2 payments, then offered to pay 1 payment and deliver the vehicle to my house. They tried to threaten me to come and get the car. I asked for letters to be sent to the credit bureaus in an effort to have these unauthorized inquiries removed from my account. I had to send letters off to several different companies, wasting money, time, and stamps, yet still, nothing has been done to settle/solve this issue. I would never recommend anyone to give these liars any money. More

Lies, lies, and more lies Only leaving a one start because I can't leave zero.  I completed a deal over the phone with a sales lady named Sharon and manager about a Mercedes Be Only leaving a one start because I can't leave zero.  I completed a deal over the phone with a sales lady named Sharon and manager about a Mercedes Benz C250 and was told by both the vehicle was "immaculate".  I even asked the sales lady and the manager as I spoke with both very specific details about the car all the way down to road rash on the wheels.  I was told by Chris, the manager, that they have the Mercedes Star on the front of their building and they can not put a vehicle on the lot that doesn't represent Mercedes.  I drove from Chattanooga 2 hours one way to purchase the car the next day with funds in hand only to find out the vehicle had scratches all over it and every wheel was curbed with road rash.  One wheel even had clear coat peeling off of it in chunks.  When I made notice of it, they told me they were sorry, it was an oversight.  The dealership had over 24 hours to have the car ready for me to pick up from the time the deal was completed.  Chris then proceeded to tell me we didn't have the conversation about the wheels and when I asked if he was calling me a liar, he back peddled and said the car was in detail when he went to look at it and didn't notice ALL FOUR WHEELS WERE HEAVILY DAMAGED.  He tried to send the car back to his RECON team and told them to buff out the scratches and get a wheel guy to come and fix the wheels and said it would take them hours to have the car ready.  He then proceeded to tell me the car was in "good condition" to which I agreed.  "GOOD", not immaculate.  Needless to say I took my money back home and didn't purchase the car.  If this dealership is not going to be honest with people about issues that are obvious to the naked eye, what will they lie about that you can not see.  Lastly I called back on my 2 hour trip back home and tried to speak to the sales manager and the general manger, left both a message, NEITHER called back.  So I guess the associates I talked to were only as good as the individuals that run the dealership.  Never expected this from a Mercedes Benz dealer.  I encourage you to read their statement on their page about honesty and then read consumer reviews!!  Buyer beware! More

The Worst MB Dealership - Damaged Vehicle, Had to Sue This is the absolute worst Mercedes-Benz service department. I will never, ever patronize them again. The first incident I had with the dealership inv This is the absolute worst Mercedes-Benz service department. I will never, ever patronize them again. The first incident I had with the dealership involved a locking default on the gas cover release for my car. I was near empty and at a gas station. I was able to drive my car to the dealership; however, I was told it would take 72 hours for someone to just look at my car. After a very "aggressive" tone I was able to get a loaner car, but it still took them over one week to diagnose and repair a basic default. The prices are ridiculous vs. other luxury service departments for simple repairs. They are not urgent or timely with updates. The attitude is as if it's a bother for reasonable and timely updates. The second incident was worse than the first. My car was towed to the dealership because the brakes had failed. A note was left on the vehicle and the car was dropped off by AAA in the "tow-in" area. Again, no urgency with performing initial diagnostics. My car sat idle for 2 days before anyone bothered to pull it back for service diagnosis. The service advisor, Dexter Thompson attempted to drive my car into the service bay. Of course there were no brakes, so he drove my car into the side of the building. After a week of delays, I stopped by the dealership unannounced and that is when I was told that my car had been damaged. The dealership initially agreed to pay for the collision work and provided me a loaner vehicle. After the brake repairs--which cost a ridiculous $3,000 and the collision work was completed- Dexter informed me that there would be a $75 per day charge for keeping the loaner vehicle and that they would hold my car until full payment was made including the collision damage. They claim that I was negligent because the car did not have any brakes. The car was obviously towed in for that reason. They are idiots and absolutely ridiculous! The full bill was paid so that I could get my vehicle, but I sued them in small claims court. They opted to settle so we avoided a court date. They should have done the right thing from the beginning. They have no regard for customer service excellence, which should be a standard at a luxury dealership. More

Worst dealer ship ever Took my car to Mercerdes Benz of South Atlanta for service because the engine light came on and it was stalling. After dropping my car off it took a Took my car to Mercerdes Benz of South Atlanta for service because the engine light came on and it was stalling. After dropping my car off it took an act of God to get Dexter ( service manager) to call and give us updates on my car. Every interaction was initiated by us and we had to call numerous times to get someone to call us back. Finally after my car was “fixed” ($2600 bill), picked it up and on our way home the engine light came on. Again we had to call numerous times in order to get a hold of someone. We took the car back and they had the audacity to tell us it was a thermostat issue and it will cost $1600 dollars to fix. When they did the initial diagnostics NOTHING was documented about a thermostat!! So I took my car in, told me they “fixed” it but the engine light came right back on and now you want to charge me again to “fix”it. Not today, not ever! Fool me once shame on you, fool me twice shame on me. I will never never return to that dealership again!!! I want my $2600 dollars back!!! It’s stressful enough when you have car issues, but then for the folks that are suppose to help you to treat you like crap and take your hard earned money is even worse. Shame on you Mercedes Benz of South Atlanta!! More

Vehicle Stolen I took my car to shady xxx Mercedes Benz of South Atlanta today to have my car serviced and my car was STOLEN while in their possession. I took my c I took my car to shady xxx Mercedes Benz of South Atlanta today to have my car serviced and my car was STOLEN while in their possession. I took my car around 10:20 and was told my car would be ready in 1 hour and 30 min no more than 2 hours. I was called at 1:15p.m. saying my car was ready. I arrived back at the dealership, signed the paperwork and noticed I had no balance due. I went back to my advisor and stated I was suppose to pay $340. He went back and added the charges, I paid my balance of $295 (a discount was given for my HONESTY) I waited for my car to come around and it NEVER did. After waiting a good period of time I inquired about my vehicle and it was never produced. My advisor Dexter and a manager tried to give me a loaner car but I continued to ask for my vehicle that I just had paid to get serviced. STILL NO CAR! After waiting longer as they reviewed the camera, still not telling me my car could have possibly been stolen I decided to call the police. After seeing that I was adamant about my car they showed me the camera and insinuated that another key had to be in my car and someone had walked up to my car got in and left the premises (as if I set up the theft). The wash guy parked my car at 1:08 and my car left the lot at 1:09. I didn’t receive the call until 1:15 saying my car was ready for pick up which mean my car was already stolen. Not one person said they were sorry that this happened and they recant on giving me a loaner vehicle. The service manager Darren Briscoe stated “let’s go home and regroup and revisit this Monday”. At the time when they were trying to send me off in a loaner they felt it was necessary to ask me for a credit card and insurance information that was in my car that was STOLEN on their watch....PLEASE DON’T TAKE YOUR CAR THERE OR PURCHASE ANYTHING FROM MERCEDES BENZ OF SOUTH ATLANTA More