Mercedes Benz of Athens - Service Center

Never any problems We have purchased 2 ml350s. We were treated very well and courteously This dealership has been wonderf with servicing both cars. Shane has alw We have purchased 2 ml350s. We were treated very well and courteously This dealership has been wonderf with servicing both cars. Shane has always helped when problems have occurred. More

Terrible simply terrible. There are certain words I would love to use to describe this dealership. I unfortunately cannot use these words because my review will not be approved There are certain words I would love to use to describe this dealership. I unfortunately cannot use these words because my review will not be approved. I'll just say that my experience was terrible simply terrible. Instead of writing them a review and telling them how lousy their dealership is I'll just stay anonymous and let the public know instead. First off service is a zero here. It takes forever to get your car fixed and it takes forever for them to return your calls. When I went here there were hardly any cars in the shop so I don't know why they take so long. These guys are so incompetent they weren't even able to patch my tire properly. I had it done here along with another service and like a day later my tire was almost flat. I just said screw it and went someplace else to get the job done. I'd like to elaborate further on this place but I think everyone else has just about covered it. So I'll just say what has already been said, STAY AWAY FROM THIS PLACE!!! You'll be much happier trust me. More

Where do I start? Before I say anything let me just say this, I hope whoever is in charge of this dealership will read this review. Now let's get down to business. I'm Before I say anything let me just say this, I hope whoever is in charge of this dealership will read this review. Now let's get down to business. I'm going to let it be known that I purchased my first Mercedes way back in 1988, so you could say I'm familiar with the brand, the dealerships and a certain level of quality that shouldn't be absent, EVER! I came to this dealership once, and I assure you that my first time will be my last time. Now I will judge and rate the many areas where this dealership is strongly lacking. 1. The car lot. What a poor excuse for a lot, I didn't come to buy anything but then again there isn't much that this dealership offers. Their new car selection is small and lacking as well as their selection of used cars, 2. The customer lounge. I've been to many Mercedes dealers in the past and none of them have had such a lounge as pitiful as this one. This lounge may seat a maximum of 10 people, so on a busy day I would assume the customers walk aimlessly while awaiting their vehicle. The TV is set on a specific station and there is no way of changing this station. The coffee is sub par and don't get me started on the bathroom. 3. The shop. I never thought I would see such a small and pitiful shop at a place that deals with cars that sometimes exceed $100,000. Looking though it while talking to Shane made me wonder if these guys even have the necessary tools and equipment for every job. Perhaps I'm to quick to jump to conclusions and they have everything they need to service your vehicle, but looks are everything and from the looks of the shop it doesn't look the part. 4. The staff. I guess it is normal here for the staff to be unfriendly, while walking down the hall I walked past an older man. He said nothing to me not even as much as a "Good Morning" or "How are you doing?". I later found out this was the service manager. Nobody else acknowledged me either. This may seem like something that isn't worth mentioning, but I like to feel welcomed when dealing with any business 5. The courtesy cars. Or should I say courtesy car? I wonder if it is customary to place a paying customer in a filthy courtesy car? I guess this is a statement to how much this business values their customers. 6. The incompetence. I like any other customer do not like having my time wasted. I was called and told that my car would be done at a specific time, and I arrived at that specific time so I could pick up my car and leave. When I arrive I'm told my car isn't ready, so I waste my time pacing the floor waiting on my car. I finally get it and leave. On my way home I notice change missing from my cup holder. You can claim I'm being petty for bringing this up, but I feel I should be able to trust my personal belonging with a dealership when getting my car serviced. So not only are these people incompetent, but are thieves as well. On their website they claim they received dealership of the year awards, well if I were to award this place I'd award it as the worst Mercedes dealership I've ever been to. More

What happened to customer service? I came to this place a little while back. It was my first time coming to the place, I'm used to the bigger dealerships in the metro Atlanta area, but I came to this place a little while back. It was my first time coming to the place, I'm used to the bigger dealerships in the metro Atlanta area, but was in Athens as a tourist. While in Athens my car was acting up a bit. I found out that there was only one dealership in Athens so I thought I'd give it a try. I bought my car up and talked to Shane in service, the guy seemed alright. I mentioned to him my concern and he had a guy come take a look at it. The guys name is Dennis I asked him questions which he ignored while he messed with my car. When he did answer he was very rude and disrespectful. I'm not one to make a scene so I ignored his lack of manners and left afterwards. I figured I'd rather drive my car the way it was then stay here after such an unpleasant incident. I hope other customers don't have to deal with such rudeness when dealing with this place. More

Once Bitten Twice Shy Some dealerships take advantage of their customers, and it is my belief that Mercedes Benz of Athens just happens to be one of them. I felt that my e Some dealerships take advantage of their customers, and it is my belief that Mercedes Benz of Athens just happens to be one of them. I felt that my extended warranty was abused. In other words, there were questionable repairs made, in my opinion, because there was a warranty, not necessarily because the work was needed. It is my belief some of my repair charges were exaggerated, and some repairs I did not feel needed to be done at all. Please get a second opinion if the repair sounds fishy. Better yet, just find one of the larger, more reputable dealerships in Atlanta. Trust me, it's worth the drive for an honest and fair experience! More

thieves Took my 2007 cl550 to Shane in Service for diagnostics. Car was never put on diagnostic computer. They pulled the Stereo found a spliced wire and said Took my 2007 cl550 to Shane in Service for diagnostics. Car was never put on diagnostic computer. They pulled the Stereo found a spliced wire and said well ---that MIGHT be the problem. Took over twenty four hours to do it. Wanted to leave everything apart ..".cause I was going to have to get it fixed anyway " and charged me 211 two Hundred eleven dollars. Also the panel below the glove compartment was left hanging to the floor almost. When I got home went to back out of driveway and the fully functional back up camera I dropped my car off with is now just a Black Screen. Spoke with Shane immediately at 11:22 am he told me to just get it fixed when I had that wire fixed. I said no. It worked when you got it it needs to work when you gave it back. He assured me he would Check into it with technician and call me back. Still waiting the next day. Also left messages with Tabitha receptionist dot rest, be manager and general manager to call me since Shane wouldn't and details of situation. Of course neither of them have Called. THIS IS NOT MERCEDES QUALITY SERVICE AT ALL. THIS IS CRIMINAL. CALLING MERCEDES CORPORATE NOW!!!!!! NEVER TRUST THESE PEOPLE. Shane Whelchel 4702343492 More