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Mercedes Benz of Athens
Watkinsville, GA
223 Reviews
At Mercedes-Benz of Athens, our priority is taking care of our Bogart, Winterville, Watkinsville, Lake Oconee, and Monroe neighbors with our award-winning service. We’ve made it our mission to provide the widest selection of quality vehicles, top-notch repair and maintenance service, and easy, affordable financing to every client, every day. From the moment you walk through our door, we are committed to building a relationship that will last a lifetime.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 223 reviews
January 02, 2015
Once Bitten Twice Shy Some dealerships take advantage of their customers, and it is my belief that Mercedes Benz of Athens just happens to be one of them. I felt that my e Some dealerships take advantage of their customers, and it is my belief that Mercedes Benz of Athens just happens to be one of them. I felt that my extended warranty was abused. In other words, there were questionable repairs made, in my opinion, because there was a warranty, not necessarily because the work was needed. It is my belief some of my repair charges were exaggerated, and some repairs I did not feel needed to be done at all. Please get a second opinion if the repair sounds fishy. Better yet, just find one of the larger, more reputable dealerships in Atlanta. Trust me, it's worth the drive for an honest and fair experience! More
by OnceBitten
Employees Worked With
Sam Escobar
November 12, 2014
Joke of a buisness. What a terrible experience I had with this dealership from their GM Shaun to his pet Jeff. I went and bought one of their cars off of their lot and t What a terrible experience I had with this dealership from their GM Shaun to his pet Jeff. I went and bought one of their cars off of their lot and took it to get serviced not long after. The mechanics SUDDENLY discovered a slew of problems. I had barely owned the car and now it has all these problems? I figure the car had these problems beforehand but they decided to sell it on their lot anyways. I have no warranty on the car, so I pretty much have a piece of crap, and there is nothing I can do about it. I think it is shameful that they would even sell a poorly maintained car on their lot, and then do nothing to help me. Avoid these people they will rob you blind, trust me. More
by Ooyah
Employees Worked With
Shaun Fagrell, Jeff Hinkle
October 03, 2014
thieves Took my 2007 cl550 to Shane in Service for diagnostics. Car was never put on diagnostic computer. They pulled the Stereo found a spliced wire and said Took my 2007 cl550 to Shane in Service for diagnostics. Car was never put on diagnostic computer. They pulled the Stereo found a spliced wire and said well ---that MIGHT be the problem. Took over twenty four hours to do it. Wanted to leave everything apart ..".cause I was going to have to get it fixed anyway " and charged me 211 two Hundred eleven dollars. Also the panel below the glove compartment was left hanging to the floor almost. When I got home went to back out of driveway and the fully functional back up camera I dropped my car off with is now just a Black Screen. Spoke with Shane immediately at 11:22 am he told me to just get it fixed when I had that wire fixed. I said no. It worked when you got it it needs to work when you gave it back. He assured me he would Check into it with technician and call me back. Still waiting the next day. Also left messages with Tabitha receptionist dot rest, be manager and general manager to call me since Shane wouldn't and details of situation. Of course neither of them have Called. THIS IS NOT MERCEDES QUALITY SERVICE AT ALL. THIS IS CRIMINAL. CALLING MERCEDES CORPORATE NOW!!!!!! NEVER TRUST THESE PEOPLE. Shane Whelchel 4702343492 More
by AgapeInkTattoos
Employees Worked With
Shane in Service
