Mercedes Benz of Athens

What happened to customer service? I came to this place a little while back. It was my first time coming to the place, I'm used to the bigger dealerships in the metro Atlanta area, but I came to this place a little while back. It was my first time coming to the place, I'm used to the bigger dealerships in the metro Atlanta area, but was in Athens as a tourist. While in Athens my car was acting up a bit. I found out that there was only one dealership in Athens so I thought I'd give it a try. I bought my car up and talked to Shane in service, the guy seemed alright. I mentioned to him my concern and he had a guy come take a look at it. The guys name is Dennis I asked him questions which he ignored while he messed with my car. When he did answer he was very rude and disrespectful. I'm not one to make a scene so I ignored his lack of manners and left afterwards. I figured I'd rather drive my car the way it was then stay here after such an unpleasant incident. I hope other customers don't have to deal with such rudeness when dealing with this place. More

Terrible business AVOID THEM! I hate this dealership especially after my last dealing with them. I know the GM Shaun and he is a character you want to avoid, he is stingy to the la I hate this dealership especially after my last dealing with them. I know the GM Shaun and he is a character you want to avoid, he is stingy to the last penny. He will do you no favors, and if you have been wronged by him or his staff he will do nothing to remedy the situation. His lackey Mike is no different, he is nothing but a bootlicker who bends the Shaun's whim. My purchase of a pre-owned car was more of a hassle than it should have been. I was not satisfied with the way my car looked after I bought it, they said it would be cleaned, but when driving home I noticed how dirty it was. I asked to have this taken care of and I bought the car back and it still didn't look right. I sat in their waiting room for hours waiting on my car. Their waiting room is very small and cramped, and you are forced to watch FOX news the whole time you are their. Simply put I was not satisfied with my experience here, I will go to RBM or one of the bigger and more highly recognized dealerships in the future. Avoid this place and avoid Shaun the guy is a snake. More

Once Bitten Twice Shy Some dealerships take advantage of their customers, and it is my belief that Mercedes Benz of Athens just happens to be one of them. I felt that my e Some dealerships take advantage of their customers, and it is my belief that Mercedes Benz of Athens just happens to be one of them. I felt that my extended warranty was abused. In other words, there were questionable repairs made, in my opinion, because there was a warranty, not necessarily because the work was needed. It is my belief some of my repair charges were exaggerated, and some repairs I did not feel needed to be done at all. Please get a second opinion if the repair sounds fishy. Better yet, just find one of the larger, more reputable dealerships in Atlanta. Trust me, it's worth the drive for an honest and fair experience! More

Joke of a buisness. What a terrible experience I had with this dealership from their GM Shaun to his pet Jeff. I went and bought one of their cars off of their lot and t What a terrible experience I had with this dealership from their GM Shaun to his pet Jeff. I went and bought one of their cars off of their lot and took it to get serviced not long after. The mechanics SUDDENLY discovered a slew of problems. I had barely owned the car and now it has all these problems? I figure the car had these problems beforehand but they decided to sell it on their lot anyways. I have no warranty on the car, so I pretty much have a piece of crap, and there is nothing I can do about it. I think it is shameful that they would even sell a poorly maintained car on their lot, and then do nothing to help me. Avoid these people they will rob you blind, trust me. More

thieves Took my 2007 cl550 to Shane in Service for diagnostics. Car was never put on diagnostic computer. They pulled the Stereo found a spliced wire and said Took my 2007 cl550 to Shane in Service for diagnostics. Car was never put on diagnostic computer. They pulled the Stereo found a spliced wire and said well ---that MIGHT be the problem. Took over twenty four hours to do it. Wanted to leave everything apart ..".cause I was going to have to get it fixed anyway " and charged me 211 two Hundred eleven dollars. Also the panel below the glove compartment was left hanging to the floor almost. When I got home went to back out of driveway and the fully functional back up camera I dropped my car off with is now just a Black Screen. Spoke with Shane immediately at 11:22 am he told me to just get it fixed when I had that wire fixed. I said no. It worked when you got it it needs to work when you gave it back. He assured me he would Check into it with technician and call me back. Still waiting the next day. Also left messages with Tabitha receptionist dot rest, be manager and general manager to call me since Shane wouldn't and details of situation. Of course neither of them have Called. THIS IS NOT MERCEDES QUALITY SERVICE AT ALL. THIS IS CRIMINAL. CALLING MERCEDES CORPORATE NOW!!!!!! NEVER TRUST THESE PEOPLE. Shane Whelchel 4702343492 More