Mercedes-Benz of Asheville

Terrible service depart and unethical management. They installed a part on my MB and set the coding wrong. I took it back to them and they said I needed a new part. I took it to another MB dealership for installed a part on my MB and set the coding wrong. I took it back to them and they said I needed a new part. I took it to another MB dealership for a diagnostic check and they said the code was set wrong when the part was installed. They corrected the code and I have had no more issues. Field's MB refused to accept responsibility for their error, but yet blamed the other dealership for correcting the coding error. They are not to be trusted. More

So this place is something else let me tell you... ok we call about a explorer the limited one and before we come over we ask them if they can come off the price and they said there is wiggle room so we dec call about a explorer the limited one and before we come over we ask them if they can come off the price and they said there is wiggle room so we decided to come over and they start off friendly and let me test drive the car. So when we get done we talked to them and we notice a few things wrong about the car. We point them out and the manager said sure we can fix them, it was like some scratches and the bumper had scuff and the top part of the sun roof button that whole thing was kinda loose. So we ask them if again if they are willing to help us out by coming off the price and they said well not much but we have some wiggle room so we go in for a estimate paper. He kelly blue books my trade in car and brought out the estimate paper and I noticed the price was full price and I asked him again saying hey you didn’t come off the price he said we are not gonna play those games. That’s the price of the car. We are Native American and some native Americans don’t pay taxes on vehicles and they could tell our family was native. But little did they know we had to pay taxes because of where we live so we feel like they were discriminating because of that. They wanted us to do a credit application online then come in Monday and sign paper work... uh no because they were supposed to fix the car and I’m not going to do anything until I seen the damage fixed and after his snotty little comment. When I went there I had a bad feeling and now I know why. So we walked away and I’m so glad we did because we found one two years NEWER and 13,000 less miles for the same price and it was a lot nicer than the one they had. And the dealership we went to didn’t discriminate at all they went above and beyond to help us out. So don’t go to Mercedes Benz of Asheville you’re wasting your time because they don’t play games ( like to help families) Oh.. a few days later I checked to see if car is still on there and they dropped the price after we walked away so yeah there was some wiggle room and they could have came off the price. More

My worst experience ever. I would NOT recommend this dealership if they were the last MERCEDES dealership in this world or the next! I have been after this dealership for my vehicle title for over SIX M dealership if they were the last MERCEDES dealership in this world or the next! I have been after this dealership for my vehicle title for over SIX MONTHS now. I'm beginning to think that I was sold a stolen car and will do all I can to nullify the purchase contract. Stay away from them. More