Mercedes-Benz of Asheville

Horrible! Sommer in service was horrible. Did not return calls when she said she would. We scheduled the service 3 weeks early because they were behind three w Sommer in service was horrible. Did not return calls when she said she would. We scheduled the service 3 weeks early because they were behind three weeks. Now 3 weeks after that nothing has been done and I have been without a car. The damage they were to fix was created by them and we were bringing it back to get fixed and now they want over $5000 to fix it. Never again!!!!!!!!!! Maybe if I identified as a White Male Millionaire I would have gotten it fixed much sooner. More

Sommer and the technician were great! Very thorough and explained every step of the way! Very thorough and explained every step of the way! More

Darrell was great and very polite. Kept us informed during the process. The cafe was an additional treat. Kept us informed during the process. The cafe was an additional treat. More

10am appointment for a tire to be replaced and it took until 4pm. Pathetic beyond belief until 4pm. Pathetic beyond belief More

They were very helpful and responsive. The team worked well and answered all my questions. Very good service level The team worked well and answered all my questions. Very good service level More

Great people to work with very professional and and beautiful place to sit while waiting on your car repair. beautiful place to sit while waiting on your car repair. More

Vey fast and prompt Sevice, Kelly rock did as she said she would do , highly recommend, and would buy from Mercedes again. she would do , highly recommend, and would buy from Mercedes again. More

Very accommodating, very professional had everything worked out before we arrived to pickup new vehicle up. All the issues were taken care of and deal was very smooth. One of the best dealerships I’ve e worked out before we arrived to pickup new vehicle up. All the issues were taken care of and deal was very smooth. One of the best dealerships I’ve ever dealt with. Our sales person Kelly was awesome. Also finance manager, Nathan great. More

A first class dealership, staff at all levels are professional, caring and very responsive. Sales and Marketing team is exceptional. Service staff are experienced and responsive, clearly well trained professional, caring and very responsive. Sales and Marketing team is exceptional. Service staff are experienced and responsive, clearly well trained. Well done. More