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Mercedes-Benz of Asheville

Fletcher, NC

Overview
Reviews
4.6
150 Reviews
Call Dealership (828) 609-1500

649 Airport Road

Fletcher, NC

28732

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Showing 150 reviews

August 24, 2023

Somer was a very sincere and knowledgeable customer service representative. The dealership had a free lunch and gave my Mother a shuttle pick up that worked perfectly for our family! More

by CoachHooker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Somer Rogers
Report | Print
Aug 24, 2023 -

CoachHooker responded

Nice and friendly people that handled my service need's professionally.

Aug 24, 2023 -

Mercedes-Benz of Asheville responded

Thank you for taking a moment to leave Mercedes-Benz Asheville a five-star review! We are glad that Somer was kind and that you enjoyed our free lunch and accommodations for your mother. Have a lovely day!

August 19, 2023

Excellent service l excellent service writer! provides a loaner car.I would highly recommend this dealership. More

by 80wolfhall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Sellers
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Aug 21, 2023 -

Mercedes-Benz of Asheville responded

We're delighted to know you had an excellent experience with our team at Mercedes-Benz Asheville! Your recommendation means a lot. Safe travels in your loaner car and we look forward to serving you again soon!

July 13, 2023

Horrible! Sommer in service was horrible. Did not return calls when she said she would. We scheduled the service 3 weeks early because they were behind three w More

by cbrigmon0420
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sommer, Daryl
Report | Print
Jul 17, 2023 -

Mercedes-Benz of Asheville responded

Thank you for your feedback, but it is my understanding that this vehicle was brought to us by ABRA's body and collision shop due to being stolen and wrecked. We are unaware of any issue created by us and provided an estimate for repairs as requested. Please reach out if I am mistaken. Kyte Ferrell - Service Manager - (828)609-1500

May 13, 2023

An overall A+ for John “Jackson” Jackson and his team at Fields. Grateful to him for making sure we had the most enjoyable experience purchasing our new SL63AMGbiTurbo4Matic. Thank you Jackson !! More

by BILL WHITE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Jackson GM, Kelly Rock
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May 06, 2023

Sommer and the technician were great! Very thorough and explained every step of the way! More

by Jimmy.sexton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Nicholson, Tara Lloyd, Joseph Delvecchio, Sarah Hamill, KYTE FERRELL
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May 06, 2023 -

Jimmy.sexton responded

Sommer and the technician were great! Very thorough and explained every step of the way!

May 08, 2023 -

Mercedes-Benz of Asheville responded

Thank you for leaving Sommer and the Mercedes-Benz Asheville team a five-star review! We are happy to read you had a great service visit. Until next time!

April 21, 2023

Darrell was great and very polite. Kept us informed during the process. The cafe was an additional treat. More

by Jwoodyappraisals
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Curt Brown
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Apr 21, 2023 -

Mercedes-Benz of Asheville responded

Thank you for sharing your experience at Mercedes-Benz Asheville. We're so glad to hear that Darrell provided great service and kept you informed throughout the process. We appreciate your business and hope to see you again soon!

April 15, 2023

10am appointment for a tire to be replaced and it took until 4pm. Pathetic beyond belief More

by Mmarmo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nathan Hardin
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Apr 19, 2023 -

Mercedes-Benz of Asheville responded

I am disappointed to hear that your vehicle's tire replacement was not completed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Kyte Ferrell - Service Manager - 828-609-1500

April 02, 2023

They were very helpful and responsive. The team worked well and answered all my questions. Very good service level More

by bwa913
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler was very helpful. , Sarah Hamill
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Apr 03, 2023 -

Mercedes-Benz of Asheville responded

Thank you for the 5-star review of Mercedes-Benz Asheville! We truly appreciate your feedback!

March 07, 2023

Great people to work with very professional and and beautiful place to sit while waiting on your car repair. More

by Sue Garrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah Rogers, Sarah Hamill, Curt Brown
Report | Print
Mar 07, 2023 -

Mercedes-Benz of Asheville responded

Sue, this means a lot to our team! We appreciate the kind words about our staff and our facilities. have a great rest of your day and drive safe until we see you next! From all your friends here at Mercedes-Benz Asheville.

March 06, 2023

Vey fast and prompt Sevice, Kelly rock did as she said she would do , highly recommend, and would buy from Mercedes again. More

by Smithchris 399
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Rock
Report | Print
Mar 07, 2023 -

Mercedes-Benz of Asheville responded

Thank you for the review! We appreciate the kind feedback about Kelly and hope to see you back again at Mercedes-Benz Asheville. Safe travels!

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