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Mercedes-Benz of Asheville

Fletcher, NC

4.6
146 Reviews

649 Airport Road

Fletcher, NC

28732

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Showing 146 reviews

November 08, 2023

Not much for dealerships but this one was a fast and thourgh. great experience AAA+ More

by Rene Mayeaux
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Hamill, Kelly Rock
Nov 08, 2023 -

Rene Mayeaux responded

I also wanted to add Makinzie Huges as well for her help!

Nov 09, 2023 -

Mercedes-Benz of Asheville responded

Rene, thank you for the review! We are so glad to hear that you had a successful experience working with the Mercedes-Benz Asheville team. Drive safely, and we hope to see you again down the road!

Nov 09, 2023 -

Rene Mayeaux responded

You'll see me at the car wash....

October 25, 2023

Everyone was wonderful ! !! Somer, Steve & Leah !!!! Thank you all for a fantastic experience !!! Steve did an excellent job! More

by Sharers-pulpy-0f@icloud.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve (Detailing) , Somer & Leah
Oct 25, 2023 -

Mercedes-Benz of Asheville responded

We're so glad to know that Somer, Steve and Leah provided you with a fantastic experience at Mercedes-Benz Asheville! Your kind words are greatly appreciated. Enjoy your new ride!

October 25, 2023

Excellent service, starting with Raphiel as our sales consultant, to Katy as well as Sarah in Finance. More

by babth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raphiel Rodriguez, Sarah Hamill, KYTE FERRELL
Oct 25, 2023 -

Mercedes-Benz of Asheville responded

We're so glad to know that Raphiel, Katy, and Sarah provided excellent service during your visit! Thanks for choosing Mercedes-Benz Asheville - enjoy the ride!

October 12, 2023

The best Mercedes dealer, for service that I have ever visited; first class! Looking forward to my next service. More

by RJCook
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Hardin
Oct 13, 2023 -

Mercedes-Benz of Asheville responded

We're delighted to know you had a first-class experience at Mercedes-Benz Asheville! We look forward to seeing you for your next service. Safe travels until then!

September 25, 2023

Somer and the Asheville service team was excellent! !! I traveled from Greenville to Asheville as they do great work. More

by bbogue61877
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Somer in Service Department…..
Sep 25, 2023 -

Mercedes-Benz of Asheville responded

We're delighted to know that you had an excellent experience with Somer and our service team at Mercedes-Benz Asheville. We appreciate your trust in us, especially considering the distance you traveled! Safe travels back to Greenville!

September 02, 2023

By now the staff must be getting tired of my monotonous reviews. Sorry but my service experience is always the same. Hand your keys to Nate or Darrell, relax if you are waiting. The technicians will do More

by Me
Recommend Dealer
Yes
Employees Worked With
Nate
Sep 05, 2023 -

Mercedes-Benz of Asheville responded

We appreciate your continued support and the kind words about our team at Mercedes-Benz Asheville! It's always a pleasure to provide top-notch service, ensuring you leave worry-free. We're glad we've been able to build such a positive relationship over time. Thanks for recognizing us as your gold standard in service!

August 24, 2023

Somer was a very sincere and knowledgeable customer service representative. The dealership had a free lunch and gave my Mother a shuttle pick up that worked perfectly for our family! More

by CoachHooker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Somer Rogers
Aug 24, 2023 -

CoachHooker responded

Nice and friendly people that handled my service need's professionally.

Aug 24, 2023 -

Mercedes-Benz of Asheville responded

Thank you for taking a moment to leave Mercedes-Benz Asheville a five-star review! We are glad that Somer was kind and that you enjoyed our free lunch and accommodations for your mother. Have a lovely day!

August 19, 2023

Excellent service l excellent service writer! provides a loaner car.I would highly recommend this dealership. More

by 80wolfhall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Sellers
Aug 21, 2023 -

Mercedes-Benz of Asheville responded

We're delighted to know you had an excellent experience with our team at Mercedes-Benz Asheville! Your recommendation means a lot. Safe travels in your loaner car and we look forward to serving you again soon!

July 13, 2023

Horrible! Sommer in service was horrible. Did not return calls when she said she would. We scheduled the service 3 weeks early because they were behind three w More

by cbrigmon0420
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sommer, Daryl
Jul 17, 2023 -

Mercedes-Benz of Asheville responded

Thank you for your feedback, but it is my understanding that this vehicle was brought to us by ABRA's body and collision shop due to being stolen and wrecked. We are unaware of any issue created by us and provided an estimate for repairs as requested. Please reach out if I am mistaken. Kyte Ferrell - Service Manager - (828)609-1500

May 13, 2023

An overall A+ for John “Jackson” Jackson and his team at Fields. Grateful to him for making sure we had the most enjoyable experience purchasing our new SL63AMGbiTurbo4Matic. Thank you Jackson !! More

by BILL WHITE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Jackson GM, Kelly Rock