Mercedes-Benz of Asheville

By now the staff must be getting tired of my monotonous reviews. Sorry but my service experience is always the same. Hand your keys to Nate or Darrell, relax if you are waiting. The technicians will do reviews. Sorry but my service experience is always the same. Hand your keys to Nate or Darrell, relax if you are waiting. The technicians will do their thing. Things will be done right the first time, every time. Nate and Darrell will thanks for your patronage and you will be on your way worry free. It just doesn’t get any better. True professionals each and every one. More importantly over the years the relationship actually evolved to becoming friends. Did i mention the pictures of Nates daughters….just ask him to show you, words fail. This is the gold standard in service. Thank you each and all. More

Somer was a very sincere and knowledgeable customer service representative. The dealership had a free lunch and gave my Mother a shuttle pick up that worked perfectly for our family! service representative. The dealership had a free lunch and gave my Mother a shuttle pick up that worked perfectly for our family! More

Excellent service l excellent service writer! provides a loaner car.I would highly recommend this dealership. provides a loaner car.I would highly recommend this dealership. More

Horrible! Sommer in service was horrible. Did not return calls when she said she would. We scheduled the service 3 weeks early because they were behind three w Sommer in service was horrible. Did not return calls when she said she would. We scheduled the service 3 weeks early because they were behind three weeks. Now 3 weeks after that nothing has been done and I have been without a car. The damage they were to fix was created by them and we were bringing it back to get fixed and now they want over $5000 to fix it. Never again!!!!!!!!!! Maybe if I identified as a White Male Millionaire I would have gotten it fixed much sooner. More

Sommer and the technician were great! Very thorough and explained every step of the way! Very thorough and explained every step of the way! More

Darrell was great and very polite. Kept us informed during the process. The cafe was an additional treat. Kept us informed during the process. The cafe was an additional treat. More

10am appointment for a tire to be replaced and it took until 4pm. Pathetic beyond belief until 4pm. Pathetic beyond belief More

They were very helpful and responsive. The team worked well and answered all my questions. Very good service level The team worked well and answered all my questions. Very good service level More

Great people to work with very professional and and beautiful place to sit while waiting on your car repair. beautiful place to sit while waiting on your car repair. More