Mercedes-Benz of Asheville

Assisted in securing the card requested. Sales person Kartigsn Wynn was outstanding and very helpful Sales person Kartigsn Wynn was outstanding and very helpful More

Everyone was very professional and nice. Nathan kept me updated every step of the day. I only wish when there is a problem they notified me sooner. Unfortunately I had to cancel an appointme Nathan kept me updated every step of the day. I only wish when there is a problem they notified me sooner. Unfortunately I had to cancel an appointment and since I had no ideal that I would be there almost 8 hours of waiting I left my morning medication at home. I was not offered a. Car until the end of the day. I was at a point of becoming very sick with my medication. Other customers were offered a vehicle much sooner and there wait time was no where near the time I waited. This was an over on the company or something. More

Jack is very easy and courteous to work with and everyone else at this dealership was very professional! else at this dealership was very professional! More

Incredibly friendly people to work with. Buying my car from Jewel was the easiest experience I have ever had buying a car. Buying my car from Jewel was the easiest experience I have ever had buying a car. More

Very professional and courteous. Work was performed in a timely manner. Excellent service. Would highly recommend. Work was performed in a timely manner. Excellent service. Would highly recommend. More

This is a very please place to do business. I bought a used car from Jewel, and was very pleased with the entire transaction, Everyone we dealt with was friendly and professional. Will certai I bought a used car from Jewel, and was very pleased with the entire transaction, Everyone we dealt with was friendly and professional. Will certainly go back when I'm in the market for another car. More

I couldn't give this dealership one star. I just got off the phone with the used car manager who bold face lied to me. I had a verbal agreement that if they would get a defect fixed on the ca I just got off the phone with the used car manager who bold face lied to me. I had a verbal agreement that if they would get a defect fixed on the car that I would buy it. The used car manager, Tim, told me he took the car to the painter on Friday and he would call me when it was ready. We had negotiated a price, I agreed to deal with the dealership on the financing and everything was great. Today I looked on the website to see that the car had been taken off. I figured it was because it was at the shop and they knew they had a buyer. I found out later that on Saturday they sold the car to someone else. Tim's reason was that this buyer would buy the car without it being fixed. I asked Tim about him telling me he took the car in to have it fixed on Friday he said "well I was going to". What kind of business is that? This would have been the second car I bought from this location and I won't ever buy another one. What ever happened to a man's word? What ever happened to building customer loyalty. I'll tell you what happened. It's all about making the most money possible. Don't get me wrong business is business but You can't keep treating customers this way and hope they will return to do business with you. Tim did offer to find me another car. I told him no thank you. I'll spend my money where I'm appreciated. Lost Customer More

Customer Service Representative Darrel is FANTASTIC. Quick to respond and explains items. Fields $$ are out of control Quick to respond and explains items. Fields $$ are out of control More

I had my GLE350 serviced at Asheville Mercedes-Benz. Nate, my service advisor was great. He was very professional, and my service was completed very quickly. I have known Nate for several years and he i Nate, my service advisor was great. He was very professional, and my service was completed very quickly. I have known Nate for several years and he is a great service advisor. I would recommend this dealership. More

I was trying to purchase a used car from this dealer, and everyone that I dealt with was very professional & they had great customer service. I decided not to purchase the car, and they just let me know if everyone that I dealt with was very professional & they had great customer service. I decided not to purchase the car, and they just let me know if I needed any help in the future, they would be glad to help me. It was a very good experience. More