Mercedes-Benz of Asheville

Class A-1 organization. I always have a great experience whenever I am there. This time was warranty work and wheel alignment. The waiting lounge is comfortable. Whenever som I always have a great experience whenever I am there. This time was warranty work and wheel alignment. The waiting lounge is comfortable. Whenever somebody passes by they always ask how am I and can they do anything for you. The MB service manager explained what was happening and what was wrong and how they fixed it. The wheel alignment was off and the car did track better when driven on the highway. Very pleased with work performed. More

Five Star Mercedes Experience Javier Escobar is the best, most professional car sales employee I've ever worked with. He is knowledgeable about his customer base, answers a wide ra Javier Escobar is the best, most professional car sales employee I've ever worked with. He is knowledgeable about his customer base, answers a wide range of questions about the Mercedes brand and...LISTENS. During our research process, he was always accessible and made the most efficient use of his and our time while we were at the showroom and during the test drive. We never felt pressured in any way regarding a new car. Initially we thought we would have to order the Mercedes GLE 350 we wanted and he never rushed us through that process, making sure we got the car we really wanted. Fortunately, a car came in that had all but two options (and those were not game-changers) and the deal was done. Scott Wright did a great job introducing us to all of the navigation and electronic features, taking the angst out of a very steep learning curve into the electronic world of automobiles. (We also have a 1999 Mercedes ML 320.) He is always on call for follow-up questions, too. Not only that, he spent a good amount of time with us this week when we went in to get more information about a cargo net for dogs. I would also like to thank Skeeter Coin who spent time with us looking at the Jeep Grand Cherokee before we settled on the Mercedes. All of the employees we came in contact with were very complimentary of each other which made a lasting impression. Thank you all so much! More

Best new vehicle dealer experience Best new car experience (of 11 total prior). Knowledgeable sales personnel, adequate stock for demo, no sales pressure, fully explained lease finance Best new car experience (of 11 total prior). Knowledgeable sales personnel, adequate stock for demo, no sales pressure, fully explained lease finance options, and diligent work to locate the vehicle we wanted. Spent a lot of time with Javier and never felt rushed. Very good initial training session with Scott, but there's a lot to learn and we look forward to additional sessions to review advanced features. More

Best. Ever. Skeeter, Tony, and Mark are amazing. Made the deal easy. 6th car from them. Skeeter is the BEST! She deserves a raise and promotion! #mercedes4eva #sk Skeeter, Tony, and Mark are amazing. Made the deal easy. 6th car from them. Skeeter is the BEST! She deserves a raise and promotion! #mercedes4eva #skylandauto #skeeter More

I just bought a 2017 Mercedes Benz GLE 350 at Skyland. This was the very best car buying experience I have ever had. The Sales person( Mr. Lee Smith) was very friendly and helpful but not pushy. He ex This was the very best car buying experience I have ever had. The Sales person( Mr. Lee Smith) was very friendly and helpful but not pushy. He explained everything we needed and showed a unique interest in our needs and our background. He introduced us to many other people there in the dealership and all were interested and ready to help. When we finally made up our minds to buy a Mercedes , we called Lee and he immediately made time for us to come in. The dealer made an offer which was not far from what I had estimated which I felt to be reasonable. I made a counter offer and within a few minutes we owned a new Mercedes. I highly recommend this dealership and their staff to anyone looking for a new car. They sell many different kinds of cars and all are displayed great! I also had the pleasure of meeting the General Manager, who was as pleasant to visit with as all the other people we met. It was also interesting as we found that we both knew a person in Florida whom I used to work with. All-in-all, this was a great experience! Gerald Oppliger More

Nate Caldwell is the BEST Serviceman across the country I am 75 and have lived in several states and had many personal cars and company cars! Nate is very bright, honest and forthright and a pleasure to d I am 75 and have lived in several states and had many personal cars and company cars! Nate is very bright, honest and forthright and a pleasure to deal with. He is the reason I recommend and use Skyland and drive over a half hour to have Nate resolve everything that comes up ! Bob Regan More

Great Customer Service in "Service Department" Took my car to Skyland for routine check up and the customer service in the "Service Dept" is great! The reason I continue to go to Skyland Automotive Took my car to Skyland for routine check up and the customer service in the "Service Dept" is great! The reason I continue to go to Skyland Automotive is because the customer service at the "Service Dept" is AWESOME! Darrell greets me with a smile every time and makes sure all the details are taken care of and I do not feel I need to ask him again, because he has already taken care of my needs. The lease car program which Hilliary is in charge of is prompt and always friendly! And how could I forget Nate..he is always pleasant to talk to and has a smile on his face! What a great TEAM! Thank you Skyland Automotive!! More

Unpredicted stay After getting a flat tire on highway 40 with a family of four when trying to return to Greensboro, NC, I contacted Skyland Motors and received awesom After getting a flat tire on highway 40 with a family of four when trying to return to Greensboro, NC, I contacted Skyland Motors and received awesome customer service. Unfortunately, there was not a tire to fit my 2017 300C in stock. So, Skyland arranged for my family to enjoy an unexpected overnight stay in Asheville. With some assistance from Greenville, SC the two dealerships arranged to meet half way and had us on our way the following afternoon. Skyland absolutely made what could have been a nightmare a bearable experience. Thanks for the great customer service Nathan!!! More

All Talk. Tony Sellers in MB has a bad memory. Ask him what I mean. Don't buy from them ever. Forgot he gave me 27k on my lease. Never put it in writing. Do wh Tony Sellers in MB has a bad memory. Ask him what I mean. Don't buy from them ever. Forgot he gave me 27k on my lease. Never put it in writing. Do when I turned the car in I was hit with a $900 bill. He says the contact doesn't say that. No it does not he never changed it and I didn't notice. Watch what he writes not what he says. I won't be back. Ask him why he had to replace the first MB. They don't want the public to know that. More