Mercedes-Benz of Asheville

FIRST AND LAST TIME GOING TO THIS PLACE!!! My problem started when my car was brought to this facility on 10/15/18 due to not being able to start, i didn't receive any information on the status My problem started when my car was brought to this facility on 10/15/18 due to not being able to start, i didn't receive any information on the status of what was going on until 10/17/18 when i called to find out. I was told by Darrell Inmann that I needed an ignition switch and it would cost around $1700. Didn't hear anything back from anyone for a few days until i called back to get a status update and Darrell stated that it should be ready about mid-week. So I called back on 10/24/18 and Darrell stated that he was saying that the parts should be there mid week--not my car being ready. So I had not choice but to wait, throughout this entire time, I was paying for a rental car. Finally on 11/2/18 Darrell called stating that my car was ready...I paid for it and picked it up. Later that evening I realized that the radio no longer worked, I called and left Darrell a message stating that the radio no longer worked (this was Friday), I called again the following Monday and Darrell stated that they didn't do anything to the radio and i explained that the radio was working fine and I was listening to it prior to dropping the car off at their facility, Darrell stated again that his guys didn't do anything to the radio that it could be a fuse, so I took it back there again on 11/8/18 (this was the earliest time he said he had available. I got there at 9:00am and didn't leave until 3:10pm, Darrell finally talked to me after a few hours telling me I needed a new radio and a new battery and that I was looking at about $400 or $500 for the radio. I told him that there is no way I'm paying for a new radio when it was working when the car was brought to the facility, after a back and forth conversation, Darrell stated that his guys could check the fuses and this time offered a loaner car. Next day Friday 11/9/18, Darrell called telling me that the fuses were fine and his guys went over things that they did and they did nothing wrong, so i suggested that they come to pick up the loaner (since I was at work) and they bring my car. I got the car and opened the console area for the radio and the bottom area where the radio is was damaged. I called Darrell and asked what happened to it and he didn't understand what I was talking about so I sent him a picture of it, after back and forth through texting, Darrell stated that they could order this rubber part to fix this console area but not the radio. A few days later, I contacted corporate office for Mercedes, and they talked to Darrell and also Kyte Ferrell and I was told that it was between me and the dealership since this was an independent dealership..still no resolution. I contacted the general manager Steve Gordon in hopes of getting some positive feedback, Steve stated that he had meetings to go to and that he would get with Darrell and get back with me. I didn't hear anything back from anyone until 11/14/18 when Kyte called and said that he had another service person look at my radio and that it obviously wasn't working when I brought it in and that I was lying when I said that it was working, he was over talking me, yelling, very rude and he came up with some lame excuse as to why it wasn't working and that he was about to hang up the phone if I didn't listen and he made the sarcastic comment that "his radio works fine...mine doesn't" at this time I had had enough, I told Kyte that I didn't appreciate being talked to like that and that I was ending our conversation. Now what kind of customer service is this?????? More

Awesome Experience! Jeremy was fantastic! He was very welcoming, helpful and friendly. He worked hard to get me into the Mercedes I fell in love with. Jeremy made th Jeremy was fantastic! He was very welcoming, helpful and friendly. He worked hard to get me into the Mercedes I fell in love with. Jeremy made this a stress free and fun experience. He also drove back and forth from Asheville to Bryson City on several occasions to ensure a couple minor issues were taken care of. Jeremy was great. I highly recommend him to assist you in your next car purchase. More

Great Dealership Highly recommend this dealership! Mr. Lee Smith provided us with “superb” and professional service on the purchase of our new 2018 Mercedes Benz. He f Highly recommend this dealership! Mr. Lee Smith provided us with “superb” and professional service on the purchase of our new 2018 Mercedes Benz. He followed up with us several times after the purchase to ensure that we were happy with our new Mercedes. More

Great dealership My salesman Jeremy Shea helped show me all the new features in the new 2019 GLS550. He also took me for a test drive, and I loved it. He always helps My salesman Jeremy Shea helped show me all the new features in the new 2019 GLS550. He also took me for a test drive, and I loved it. He always helps me out, since I always pre-order special features. More

Horrible customer service I live out of state and made an appointment for service on my Mercedes over 2 weeks in advance and requested a loaner. A few hours before my appointm I live out of state and made an appointment for service on my Mercedes over 2 weeks in advance and requested a loaner. A few hours before my appointment, Nate called & said they had no loaners available. At least he saved me a 2 hour drive to the dealership, but this is thev2nd year in a row this has happened. I will take the car to a business in Highlands & never go back to Skyland again! More