Mercedes-Benz of Arrowhead

Steve Souther made the process of purchasing a car smooth. In the past it was a pain but not this time. Usually once you leave out the door you never hear from your dealership but Steve has followed u smooth. In the past it was a pain but not this time. Usually once you leave out the door you never hear from your dealership but Steve has followed up with me twice to make sure everything is alright. Didn't nickel and dime me for my trade in, fair price. Very knowledgable, honest and efficient... what else could you want? More

We had a wonderful experience with Rob! Highly knowledgable about all aspects of the GL 450 and went above and beyond to help us figure out how to use the car! We will be back. knowledgable about all aspects of the GL 450 and went above and beyond to help us figure out how to use the car! We will be back. More

Alan is extremely professional. I would recommend that anyone who requires service go see him. He kept me informed every step of the way and I felt he was honest with what had to be done. In a day where t anyone who requires service go see him. He kept me informed every step of the way and I felt he was honest with what had to be done. In a day where this is rare I commend Alan. More

Sale went very smooth. Had one complication involving the failure to include the payoff amount of a trade-in in the original price quote, which resulted in a projected payment that was significantly lowe the failure to include the payoff amount of a trade-in in the original price quote, which resulted in a projected payment that was significantly lower than the actual monthly payment. The entire sales/delivery process was very efficient, taking less than 2 hours to complete. I will recommend the Arrowhead MB location to my contacts. More

Barry Bridges was very professional and the buying experience was pleasant. We would recommend him and Arrowhead MB dealership. They had the model and color we were looking for at a fair price. experience was pleasant. We would recommend him and Arrowhead MB dealership. They had the model and color we were looking for at a fair price. More

Very good experience. Service rep was honest, professional and helpful. Courtesy car was available both visits which truly helps. I will gladly return to Mercedes of Arrowhead. professional and helpful. Courtesy car was available both visits which truly helps. I will gladly return to Mercedes of Arrowhead. More

I am giving Arrowhead Mercedes a "5" score on all categories because I had a wonderful experience buying my first Mercedes there. Promptly upon arriving, I was greeted by Barry Bridges. He was si all categories because I had a wonderful experience buying my first Mercedes there. Promptly upon arriving, I was greeted by Barry Bridges. He was sincere and able to help me quickly and thoroughly. He knew his fleet/inventory well and was able to direct me to exactly what I was shopping for without wasting time. Honestly I was debating between the C250 and a Lexus IS250 and asked him why I should buy the C250. What I liked about barry was that he was honest, he didn't "bad mouth" Lexus, but was able to tell the edge MB has over lexus. He was knowledgeable about his product and truly very helpful. We were able to negotiate a deal that I feel was a win-win for both parties. He was never pushy, let me take my time in making my decisions, and had a great cheerful and pleasant disposition. The entire process was painless, and easy. He was very easy to work with. I would definitely recommend anyone shop at arrowhead MB, and would definitely direct my friends and family who may be in the market for a Mercedes straight to Barry. Thank you for making this a pleasant car buying experience. More

I purchased a G55 this last week and was very impressed I purchased a G55 this last week and was very impressed with the service and how smooth my deal went. Best of all I was in and out quicker than any o I purchased a G55 this last week and was very impressed with the service and how smooth my deal went. Best of all I was in and out quicker than any other deal I had done in the past. Also, this dealership is huge so if you don't see something that you like, wait two weeks like I did. They get great inventory all the time. More

Nice facility and staff were very friendly. However, secure your own financing prior to going to dealership to shop for a car. Do not give them permission to run your credit. I had secured financing secure your own financing prior to going to dealership to shop for a car. Do not give them permission to run your credit. I had secured financing and requested that they used one of the two I knew I would get approval from. Found out weeks after the sale that they ran financing request thru at least 15 banks/credit unions that were never mentioned to me. Some bank even offered me shorter terms that were never discussed with me, and had many rejected my loan due to the length requested. Most rejected due to the large number of loan requests on my credit reports, this is due to the dealers (I had brought another new car last summer).. so it looks like they all do it. I will be contacting the AZ Corporation Commission to see if they can address this practice used by dealerships. I purchased extended warranty, only to find out that the previous owner had a transferable extended warrant better than the one I purchased, since I would have had to contact previous owners (contact information I did not have) to give their ok within 10 days. This warranty was never mentioned to me, I am sure the dealer had to know as all of this information was in the car's information package, I just kicked myself for not reading all of the information sooner, it would have saved me from buying an $1,800.00 extended warranty, when I could have paid $50.00 to transfer a better warranty from previous owner. Otherwise, I love my car...felt they gave me a great deal ! Rob Meyers was very pleasant to work with and would recommend anyone buying a car to see him, he's honest, sincere and will work with you to meet your needs. More

We have purchased Mercedes in the past and loved the vehicles. The physical plant at Arrowhead is exceptional and the amenities provided before and after purchase are as well. Barry Bridges provided t vehicles. The physical plant at Arrowhead is exceptional and the amenities provided before and after purchase are as well. Barry Bridges provided the best customer service we have ever experienced. He is knowledgeable, friendly, courteous, and went out of his way to explain the new technology we purchased on the E-350. We went back to Arrowhead just recently (less than a month since purchase) and Barry walked us through the blue tooth operation (again) with the same courtesy and knowledge he provided at the time of purchase. As we both are senior citizens, our familiarity with newer technology is limited, but Barry patiently explained and allowed us to understand and use the bluetooth app to access the telephone and audio features. We highly recommend Arrowhead Mercedes and Barry Bridges, More