Mercedes-Benz of Arlington an American Service Center Company

Low stress, low pressure, overall great experience! Joe Popperwell provided a "no nonsense" sales experience that was focussed on meeting our needs versus the overall goal of selling us "any" car. His Joe Popperwell provided a "no nonsense" sales experience that was focussed on meeting our needs versus the overall goal of selling us "any" car. His personal touch made the difference in a positive experience. More

As Excellent As The Cars They Offer For more than twenty years and five Mercedes-Benz vehicles, ASC (or MB of Arlington as they are now known) has been my dealer of choice. Even thoug For more than twenty years and five Mercedes-Benz vehicles, ASC (or MB of Arlington as they are now known) has been my dealer of choice. Even though there are dealers closer, I've always experienced exemplary sales and service support, and thus they are my dealer for present and future purchases. More

Mike Fisher makes this dealership GREAT I bought a car from Mercedes-Benz of Arlington in July 2014, an exact replacement for my 2010 S400 I managed to total. Great service with buying...... I bought a car from Mercedes-Benz of Arlington in July 2014, an exact replacement for my 2010 S400 I managed to total. Great service with buying......all numbers disclosed prior to purchase, and no surprises at delivery. Their Assistant Manager, Mike Fisher, reached out to me to make sure my purchase was satisfactory, and it was. This is where it gets great.....A year later, I moved to TX and someone keyed my S400. My car is Magnetite Black....a color hard to match. I reached out to Mike Fisher and he immediately send me the exact paint and clearcoat to touch up. Check this out........I am not in VA any longer, chances are, I wont drive 1500 miles to Arlington to buy another car from them, but he had the good conscience to feel my pain and send me the right paint! He didn't have to do it, but he did. I highly recommend Mike and his team. If you ever consider buying an MB, please stop by and ask for him. He will make it happen for you. I really hope MB reads my review and recognizes Mike for his exemplary service and commitment. I hope Mercedes-Benz of Arlington gives him the appreciation he deserves. I hope when you think MB, you think Mercedes-Benz of Arlington and Mike Fisher. (703) 284-2575. More

A great service! Donald MCneely was a very excellent service advisor! He did pay attention to every word I said to him, Great customer service, just above professional Donald MCneely was a very excellent service advisor! He did pay attention to every word I said to him, Great customer service, just above professional, thumbs up! Joseph. More

poor customer service Every review i read about Garry Burk has been good,like he's the greatest thing sice slice bread. I beg to differ. I recently got the worse service ev Every review i read about Garry Burk has been good,like he's the greatest thing sice slice bread. I beg to differ. I recently got the worse service ever at the arlington Benz dealership. I came in for a schedule appointment at 8am,i was on time,5 hours later i had to get up and go ask Mr. Burk what was taking so long. He informed me they still hadn't found the problem with my AC. I sat in the waiting room for 5 hours and never once did he c More

Drive train replacement Fast and professional service Dan Moreau was great. I thought the problem was something else, but through their analysis they quickly found the proble Fast and professional service Dan Moreau was great. I thought the problem was something else, but through their analysis they quickly found the problem and fixed it!! Well done. More

Always professional.. Value for the money spent!! My representative , Garry Burk has been a part of my car dealings for the past 20 years. I rely on his knowledge and expertise in this field and he h My representative , Garry Burk has been a part of my car dealings for the past 20 years. I rely on his knowledge and expertise in this field and he has never steered me in the wrong direction. I have complete confidence in him so I have complete confidence in the dealership . Thank you Gary for your years of helping folks like me with their car issues. More

Computer tire display Entering the service center I was pleasantly greeted and shown to the waiting area. The rear tired needed changing. A new tire was ordered and my ca Entering the service center I was pleasantly greeted and shown to the waiting area. The rear tired needed changing. A new tire was ordered and my car was returned within a reasonable time . More

Service Needed service on non operating rear turn signal. The bulb housing had "melted" (how is that possible?). Had to be replaced at a cost of $500. Sure Needed service on non operating rear turn signal. The bulb housing had "melted" (how is that possible?). Had to be replaced at a cost of $500. Sure hope it doesn't happen on the other rear turn signal! Also had the rear brake pads replaced. All work was done satisfactorily. More

service rep is key to dealership We have three Mercedes, and my husband has been dealing with the Arlington dealership for over 40 years. Needless to say there have been far too many We have three Mercedes, and my husband has been dealing with the Arlington dealership for over 40 years. Needless to say there have been far too many service reps to remember. However, Hugh McGuire is the best ever. He has been our rep for about 15 years. He is professional, prompt and extremely knowledgable plus he is very pleasant to deal with. More