Mercedes-Benz of Arlington an American Service Center Company

Pre-owned Customer Service Practice Initially, my wife and I went to new car sales to see what convertibles they had for sale and none of the new car sales personnel acknowledged us as w Initially, my wife and I went to new car sales to see what convertibles they had for sale and none of the new car sales personnel acknowledged us as we were walking around so we decided to leave and saw a convertible on the pre-owned lot. This was supposed to be a simple deal we saw a convertible car we loved and decided to purchase it from this dealer. The dealer agreed to purchase our SUV, and so we left our SUV with the dealer while we overnight test drove the convertible. We took the convertible back because we discovered a leak. We were given a loaner when they promised to fix the leak. Two days later we went back and not only had they not fixed the leak yet, they claimed to have sold our truck. Then they said they paid off the truck and could not give us a check for the sale of the truck because the finance office was closed. So now we don't have the truck, we don't have the money for the truck, we don't have the new car and now manager can't speak with us without getting angry because we called the SUV lender and was told that the manager had lied and the SUV loan balance had not been paid off. He was trying to get us to turn the whole thing into an argument so that he could call the police and have us put off the lot. As customers, he initially did not grant us the respect and decency to discuss the situation in his office he wanted to discuss in the parking lot. It was until my wife complained how cold it was and refused to continue the discussion inside did he relent for the discussion to be continued in his office More

Customer As always, Hugh and the staff did a terrific job. Honest, knowledgable,fair and timely. It is a pleasure to do business with him and I actually look f As always, Hugh and the staff did a terrific job. Honest, knowledgable,fair and timely. It is a pleasure to do business with him and I actually look forward to the new experience. More

Exceptional Service The service advisor was very honest in explaining the problem with my car. He treated me well. He was cordial. The service environment was very welcom The service advisor was very honest in explaining the problem with my car. He treated me well. He was cordial. The service environment was very welcoming. My car was done in a timely manner. More

Worthy of a Mercedes dealership American Service Center once again lived up to its great reputation. Great communication, excellent procedures for dropping off and picking up your ca American Service Center once again lived up to its great reputation. Great communication, excellent procedures for dropping off and picking up your car. Indoor service lane. Expert service advisors. Thank you. More

service excellent service. when I pulled into the garage, I was met by service personnel who paged my service representative right away. Garry Burke knows w excellent service. when I pulled into the garage, I was met by service personnel who paged my service representative right away. Garry Burke knows what needs to be done and is quite efficient. More

Service Visit Gary Burke was great, very informative and professional. Greg Turner took care of me in the lane and made sure I got to Gary quickly and the whole pro Gary Burke was great, very informative and professional. Greg Turner took care of me in the lane and made sure I got to Gary quickly and the whole process was easy and is what every Mercedes owner loves. Well done! More

Excellent customer service This was my best car sales transaction EVER! Paul was responsive from the very beginning. Also, John Monro in finance was great to interact with. This was my best car sales transaction EVER! Paul was responsive from the very beginning. Also, John Monro in finance was great to interact with. More

Timely repair, Solved problem with radio/antenna on older car. Have to make sure that technician familiar with 560SL model is available when I come in for service. Solved problem with radio/antenna on older car. Have to make sure that technician familiar with 560SL model is available when I come in for service. More

Awesome!!!! Very professional always, I feel very comfortable explaining any concerns I have about my car he is such a good listener just an Awesome Service Advi Very professional always, I feel very comfortable explaining any concerns I have about my car he is such a good listener just an Awesome Service Advisor. More

Evaluation Winterization topping oil, checking engine, regulate tires air pressure and cleaning. All was complementary service. Gary has been of great help and a Winterization topping oil, checking engine, regulate tires air pressure and cleaning. All was complementary service. Gary has been of great help and attentive to my satisfaction for the last four years. Thanks More