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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 881 reviews
August 21, 2016
my scheduled service appointment and repairs/loaner were an I was scheduled to have Service A done to my car, along with a tire replacement and my mirror repaired. My experience with Derrick was wonderful. He I was scheduled to have Service A done to my car, along with a tire replacement and my mirror repaired. My experience with Derrick was wonderful. He took great care of me and my car! More
by Marcy
Employees Worked With
Derrick- My service advisor is/was awesome..even on his day off!
August 09, 2016
Love This Place! Kit always takes great care of me! He is an awesome advisor and they keep me coming back! Best Service around town, pay them a visit! Kit always takes great care of me! He is an awesome advisor and they keep me coming back! Best Service around town, pay them a visit! More
by MCP777
Employees Worked With
Kit Cross
July 16, 2016
Best Service Fast and fair service. Dropped car off and it was ready on few hours. Customer service was great as my car was returned to me immediately. Fast and fair service. Dropped car off and it was ready on few hours. Customer service was great as my car was returned to me immediately. More
by EAL20001
Employees Worked With
Kit Cross
June 27, 2016
I always get excellent service when I go to American Service My service manager is Hugh and he is always professional and explains everything in detail. I always get a phone call or text letting me know that my My service manager is Hugh and he is always professional and explains everything in detail. I always get a phone call or text letting me know that my car is ready. More
by carman2016
Employees Worked With
Hugh McGuire
June 07, 2016
Diesel Outstanding customer service performance over the weekend. I would recommend Arlington Mercedes-Benze to all those expect professionalism and high qua Outstanding customer service performance over the weekend. I would recommend Arlington Mercedes-Benze to all those expect professionalism and high quality service. I will continue to have my car serviced here. More
by Riding In Style
Employees Worked With
Garry Burk
June 03, 2016
Unexpected With less than 2,000 miles on my car, the engine light came on. Called Dan Moreau before leaving my drive & he said just bring it in. Being just a l With less than 2,000 miles on my car, the engine light came on. Called Dan Moreau before leaving my drive & he said just bring it in. Being just a little "weepy" over having to make a service call in less than 4 months of buying the new car, Dan walked me through the steps of getting a loner car (another 300) and assuring me he would keep me posted of what was "wrong" with the car. They needed to change the spark plugs as 1 miss fired. More
by L.C. Carter
Employees Worked With
Dan Moreau
June 01, 2016
On time, on budget. The dealer provides a comfortable customer lounge for those who wait for the service to be completed. I miss the popcorn machine. The service ho The dealer provides a comfortable customer lounge for those who wait for the service to be completed. I miss the popcorn machine. The service hours are convenient to my schedule. More
by Thallassa
Employees Worked With
Kit Cross
May 31, 2016
Sales Dept sucks! They provide 5 star service, but their sales people, well suck! They ignore potential buyers in the showroom based on how you are dressed! Blow off th They provide 5 star service, but their sales people, well suck! They ignore potential buyers in the showroom based on how you are dressed! Blow off the E or S buyer dressed super casual (waiting on service), then suck up to the A or C class buyer wearing a suit. I sat in 4 cars, spent an hour in the showroom while my 2013 E350 was being serviced, and not 1 person approached me! The one I approached to ask about the new E350, blew me off, I ended up buying an Acura RLX-SH (Advanced package) 3 days later! They could have gotten a sale, but apparently, I wasn't dressed like a high end Benz buyer, so my money went elsewhere. More
by Glenn
Employees Worked With
None of them even approached me! So Names are irrelevant, all of them working 5/26/16 blew me off!
May 19, 2016
Very Pleased . Look forward to having my other MB serviced at this dealership. Edwin Cortez is a superb service advisor. And I was very very pleased with the ser . Look forward to having my other MB serviced at this dealership. Edwin Cortez is a superb service advisor. And I was very very pleased with the service I recently received at this dealership. More
by Suru
Employees Worked With
Edwin Cortez
May 17, 2016
Consistent Excellence My Mercedes is now 19 years old and has always had excellent service. Gary Burke has been a delight to work with through all these years. My Mercedes is now 19 years old and has always had excellent service. Gary Burke has been a delight to work with through all these years. More
by Virginia Quinn
Employees Worked With
Garry Burk
