Mercedes-Benz of Arlington an American Service Center Company

Excellence in service My service advisor, Hugh McGuire, is THE BEST. He always makes sure that any problem is addressed and resolved quickly. I always know what the cost My service advisor, Hugh McGuire, is THE BEST. He always makes sure that any problem is addressed and resolved quickly. I always know what the cost will be before the work is done. Everyone should be so lucky as to have an advisor as good as he. More

Good service advisor Kit is a very good service advisor. He can and analyze and explain the problems pretty well. He gave options to the customer and recommend the best so Kit is a very good service advisor. He can and analyze and explain the problems pretty well. He gave options to the customer and recommend the best solution. I am very satisfied with his service. He is a truly 5 star service advisor. Thanks, Kit. Jie More

service I experienced promptt and acurate service and a car wash too. I am a very sastifeid customer. Gary has always been good to work with. I experienced promptt and acurate service and a car wash too. I am a very sastifeid customer. Gary has always been good to work with. More

Quick competent service I was very pleased with my visit to the Mercedes Benz dealership. I had a tire replaced and it was painless! The advisor, Tom, gave me a complete ex I was very pleased with my visit to the Mercedes Benz dealership. I had a tire replaced and it was painless! The advisor, Tom, gave me a complete explanation of the process and called me once the work was done. I picked up my car and it was smooth sailing. I feel I can trust them. More

Great Dealership! Love this dealership. I just ordered my fourth vehicle from them. There is a Mercedes dealership that is closer to my home, but the extra travel tim Love this dealership. I just ordered my fourth vehicle from them. There is a Mercedes dealership that is closer to my home, but the extra travel time is worth it. Greg Smoak in sales is outstanding. He is extremely responsive and knowledgeable. Garry Burke in service has always taken great care of me. Can't say enough positives about these guys and the dealership generally. More

Excellent Great service,as always Hugh McGuire is the best!!!!!! He always makes time for his customers Enterprise staff were friendly very easy to work with Great service,as always Hugh McGuire is the best!!!!!! He always makes time for his customers Enterprise staff were friendly very easy to work with. More

always a pleasure WE ARE PROBABLY STILL AT AMERICAN SERVICE CENTER, MAINLY, BECAUSE OF DAVE SMITH. SINCE BUD DAVIS PASSED SOME YEARS AGO, HE HAS ALWAYS BEEN JUST MORE T WE ARE PROBABLY STILL AT AMERICAN SERVICE CENTER, MAINLY, BECAUSE OF DAVE SMITH. SINCE BUD DAVIS PASSED SOME YEARS AGO, HE HAS ALWAYS BEEN JUST MORE THAN A SERVICE ADVISOR TO THE WIGGS FAMILY. HE'S BEEN A CONFIDANT, FRIEND AND A HOUSEHOLD NAME. BECAUSE OF HIM WE DECIDED TO PURCHASE NOT 1 BUT 2 CARS 2 WEEKS AGO. ADDING TO OUR LONG LIST OF PURCHASES (8) FROM AMERICAN SERVICE CENTER. SO LET'S ALL STAND UP AND GIVE A SALUTE TO SOMEONE WHO EPITOMIZES THE TRUE MEANING OF "CUSTOMER SERVICE". THANKS FOR KEEPING THAT OL' GUY AROUND. More

Very Satisfied We are always satisfied with the service we get from Dan Moreau and the service team. The quality of work and "the always willing to help" attitude ma We are always satisfied with the service we get from Dan Moreau and the service team. The quality of work and "the always willing to help" attitude makes it easy to decide where to service our automobile. More

Pre-owned Customer Service Practice Initially, my wife and I went to new car sales to see what convertibles they had for sale and none of the new car sales personnel acknowledged us as w Initially, my wife and I went to new car sales to see what convertibles they had for sale and none of the new car sales personnel acknowledged us as we were walking around so we decided to leave and saw a convertible on the pre-owned lot. This was supposed to be a simple deal we saw a convertible car we loved and decided to purchase it from this dealer. The dealer agreed to purchase our SUV, and so we left our SUV with the dealer while we overnight test drove the convertible. We took the convertible back because we discovered a leak. We were given a loaner when they promised to fix the leak. Two days later we went back and not only had they not fixed the leak yet, they claimed to have sold our truck. Then they said they paid off the truck and could not give us a check for the sale of the truck because the finance office was closed. So now we don't have the truck, we don't have the money for the truck, we don't have the new car and now manager can't speak with us without getting angry because we called the SUV lender and was told that the manager had lied and the SUV loan balance had not been paid off. He was trying to get us to turn the whole thing into an argument so that he could call the police and have us put off the lot. As customers, he initially did not grant us the respect and decency to discuss the situation in his office he wanted to discuss in the parking lot. It was until my wife complained how cold it was and refused to continue the discussion inside did he relent for the discussion to be continued in his office More

Service department makes things right I was concerned when I retrieved my auto that there was a message on the dashboard screen that I could not remove in order to see the digital speed. I I was concerned when I retrieved my auto that there was a message on the dashboard screen that I could not remove in order to see the digital speed. I called back to the service and was told to bring the auto back. I asked to talk to the service manager because of a similar occurrence a few months back The service manager was very helpful (as he had been in the previous incident) and gave me specific advice how to remove the message instead of coming back into the dealership. I offered a customer's perspective on the incident, and he seemed very accommodating to improvements in ensuring that the auto controls be returned to the customer almost exactly as they left it...esp. dashboard screen/controls and exterior light settings. More