Mercedes-Benz of Arlington an American Service Center Company

Roger's S-550 service visit #3 All of the staff that I came in contact was very nice and helpful, so please pass on my thanks to them. I hope that my next visit go the same. All of the staff that I came in contact was very nice and helpful, so please pass on my thanks to them. I hope that my next visit go the same. More

Great customer service Always very helpful and courteous. My seat was broken and outside of the warranty window. Kit still fixed it under the warranty and I didn't have to p Always very helpful and courteous. My seat was broken and outside of the warranty window. Kit still fixed it under the warranty and I didn't have to pay out of pocket. Thanks Kit! More

My Second SLK-350 My experience with my first MB (a 2013 SLK-350) was outstanding. I enjoyed working with the salesman (Larry Haney) and the car's performance for 3 y My experience with my first MB (a 2013 SLK-350) was outstanding. I enjoyed working with the salesman (Larry Haney) and the car's performance for 3 years was everything I could have hoped for. My only wish is that our weather could have provided more days to enjoy the features of the SLK's convertible! I had seriously worked with all of the area's MB dealerships in attempting to get the best deal. MB-Arlington was the most persistent-without being a nuisance-that ultimately led me to buy the 2013 SLK. When my 2013's lease expired, I similarly contacted the local dealers for the best deal. In this case. Larry Haney was the most responsive and it quickly led to the lease of another SLK-this time a 2016. More

Service was excellent I recently brought my car in for servicing, as well as my daughter’s, and worked with Thomas Pflieger. He was excellent to work with . . . Knowled I recently brought my car in for servicing, as well as my daughter’s, and worked with Thomas Pflieger. He was excellent to work with . . . Knowledgable, professional and extremely helpful. I think he fully embodies the Mercedes brand. More

Great people here and very attentive! My car was towed to this dealer after my unfortunate pothole incident in DC on the morning of Christmas Eve. The service department took great care of My car was towed to this dealer after my unfortunate pothole incident in DC on the morning of Christmas Eve. The service department took great care of me. A big shout out to Geoff Smith who was just awesome! More

good service very kind service and diligent technician. Center provided comfortable room for waiting. All services were very professional. There were nothing neede very kind service and diligent technician. Center provided comfortable room for waiting. All services were very professional. There were nothing needed to worry about just drove to the center and let services to deal with your car. More

ACS SERVICE Since purchasing my vehicle on 2003 at ASC, Mr. Burk was assigned to me as my service advisor and has continued to demonstrate professional, personabl Since purchasing my vehicle on 2003 at ASC, Mr. Burk was assigned to me as my service advisor and has continued to demonstrate professional, personable and accommodating service to me over the 12 years. Even when there were bumps along the way, things ended smoothly and I was satisfied. I must recognize the car cleaning/detail staff. I am always impressed with their service to my vintage vehicle. Great job team !! Overall, I do think MB/ASC could do more to recognize/show appreciation (via larger coupon discounts, MB logo items, etc.) to their REPEAT & LOYAL customers like myself !! More

Wonderful stress free buying We purchased a new Merc and the sales person helping us was Mr. Frank Namin. He is very professional, extremely courteous and very helpful. A wonderfu We purchased a new Merc and the sales person helping us was Mr. Frank Namin. He is very professional, extremely courteous and very helpful. A wonderful experience, totally stress-free. More

Very Customer friendly Easy to make appointment. Very professional and knowledgable service agents, Entire process was very customer friendly and transparent. Dan Moreau was Easy to make appointment. Very professional and knowledgable service agents, Entire process was very customer friendly and transparent. Dan Moreau was the best as usual. I have been using ASC for 15 plus years and they have always been the "Gold Standard" for service. More