Mercedes-Benz of Arlington an American Service Center Company

Excellent Service manager was knowledgeable, prompt & communicated status regularly throughout the process. Drop-off and pick-up process was seamless. Staff w Service manager was knowledgeable, prompt & communicated status regularly throughout the process. Drop-off and pick-up process was seamless. Staff was courteous at every level. More

Excellent help with a thorny problem. I was told that a defective part, out of warranty for two months and not covered by my extended warranty was going to cost about $1500 to replace. The I was told that a defective part, out of warranty for two months and not covered by my extended warranty was going to cost about $1500 to replace. The dealership contacted Mercedes and got them to waive the charges. Excellent customer support! More

Accident Car Repair The accident repairs to my MB E 320 was completed very competently at reasonable cost with personal interest by Mr. John Alcorta, Body Shop Manager. The accident repairs to my MB E 320 was completed very competently at reasonable cost with personal interest by Mr. John Alcorta, Body Shop Manager. I was very impressed by Mr. Alcorta''s problem solving and professional attitude. Thanks. More

Stress free and friendly service by all This dealership goes out of their way to make your experience stress free and easy. We even had lunch there while deciding. You won't be disappointed! This dealership goes out of their way to make your experience stress free and easy. We even had lunch there while deciding. You won't be disappointed! More

Excellent, Excellent Service! Hugh is the best! He has been our service advisor for over 20 years. He is always extremely pleasant. He is very knowledgeable and always looks for wa Hugh is the best! He has been our service advisor for over 20 years. He is always extremely pleasant. He is very knowledgeable and always looks for ways to get the job done in the least expensive way. We recommend him to everyone we know with a Mercedes. More

Great responsiveness and attitude . Dealt with the same service adviser for the past 13 years, and he's been knowledgeable, reasonable, prompt and accommodating. The quality of the serv Dealt with the same service adviser for the past 13 years, and he's been knowledgeable, reasonable, prompt and accommodating. The quality of the service work is generally good, and at times has been excellent. There were a couple of times when I had to take the car in for repeated issues, for which once or twice the shop would re-do at no cost. At other times I felt the repeat issues might have been due to insufficient diagnostics in prior visits. More

Amazing customer Service Dan provided me with the best customer service. He was on top of everything.i would definetely recommend him to others Thank you Dan once again. Dan provided me with the best customer service. He was on top of everything.i would definetely recommend him to others Thank you Dan once again. More

Outstanding The service was outstanding and Kit Cross was fantastic to work with for the service on my vehicle. I would definitely recommend American Service Cent The service was outstanding and Kit Cross was fantastic to work with for the service on my vehicle. I would definitely recommend American Service Center. More

Excellent customer service and excellent work performed! As a customer for over 30 years, Mercedes of Arlington Va has always provided excellent service; professional sales on my purchases and my Service Rep As a customer for over 30 years, Mercedes of Arlington Va has always provided excellent service; professional sales on my purchases and my Service Rep Dan has always been very professional. I have always received great service on my vehicles over the years! More

American Service Center I have been with ASC since 1995 and I bought or leased 6 cars. Hugh McGuire is always been with me for my service. He is extremely friendly, professi I have been with ASC since 1995 and I bought or leased 6 cars. Hugh McGuire is always been with me for my service. He is extremely friendly, professional and knowledgeable. He is the chief reason in my decision to choose ASC year after year. More