Mercedes-Benz of Arlington an American Service Center Company

Outstanding Customer Service During my visiit service advisor Diandra provided outstanding support and understanding of my concerns. She also made sure that all areas of my conce During my visiit service advisor Diandra provided outstanding support and understanding of my concerns. She also made sure that all areas of my concerns were addressed in a timely matter. More

Maintenance Great experience with the service. We did not have any issues and a solid experience. I would recommend the service department in the future to othe Great experience with the service. We did not have any issues and a solid experience. I would recommend the service department in the future to others. More

Routine Sservice My car was taken at my appointment time, I was provided with a loaner car, and the work was done in the time promised, so it was all fine. My car was taken at my appointment time, I was provided with a loaner car, and the work was done in the time promised, so it was all fine. More

Happy We were very happy with the dealership's willingness to work with us to come up with a price that was acceptable on a vehicle with all of the equipmen We were very happy with the dealership's willingness to work with us to come up with a price that was acceptable on a vehicle with all of the equipment we desired. Krista was kind, understanding and worked to ensure that we were taken care of fully. The process was smooth and hassle free. We will be returning to consider Mercedes when we purchase another vehicle. The GLC we purchased is an outstanding vehicle. We just took it on it's first road trip to the mountains of Pennsylvania and it performed above and beyond expectations. More

Transparent I dropped the car off for B Service and a rattle and the glove box. While the wait was a bit excessive (nearly 3 hours), both issues were addressed an I dropped the car off for B Service and a rattle and the glove box. While the wait was a bit excessive (nearly 3 hours), both issues were addressed and there were no surprises with the bill. More

Paul Tchong exemplifies the professionalism of ASC Sales Rep Paul Tchong and Mark Zetlin continue to exemplify the excellence and professionalism of M-B of Arlington, as does Service Advisor Hugh McGui Sales Rep Paul Tchong and Mark Zetlin continue to exemplify the excellence and professionalism of M-B of Arlington, as does Service Advisor Hugh McGuire. More

Excellent I was very pleased with the service I received. My service representive is simply outstanding. The customer service provided by Mr. McNeely was absolu I was very pleased with the service I received. My service representive is simply outstanding. The customer service provided by Mr. McNeely was absolutely wonderful. I notice the excellent customer service he displayed to his client before me. When he waited on me he provided the same service making me feel that I was truly important to company. More

First-class service Took the car in for a rattle that had developed suddenly where the convertible hardtop met the windshield. They quickly found the offending loose comp Took the car in for a rattle that had developed suddenly where the convertible hardtop met the windshield. They quickly found the offending loose component and tightened it. Problem solved. More

Exceptional as always Great people, wonderful facility and service that never ceases to amaze. Simply the best. Kit Cross is extraordinary and makes service visits stress f Great people, wonderful facility and service that never ceases to amaze. Simply the best. Kit Cross is extraordinary and makes service visits stress free and easy. More

My first service experience My appointment was right on time the representative was knowledgeable and very helpful. He assisted me with the purchase of an prepaid maintenance pro My appointment was right on time the representative was knowledgeable and very helpful. He assisted me with the purchase of an prepaid maintenance program and my car was finished right when he said it would be. More